Bray & Co. Property Management

August 31, Ms [redacted] Revdex.com Jefferson St NE Ste AAlbuquerque, NM VIA: [redacted] RE: Complaint made by [redacted] Property: [redacted] *** Complaint ID [redacted] Thank you for giving us the opportunity to address Mr [redacted] ’s complaints, please see our response belowThe just of the complaint seems to be the cleaning charge of $ It is unfortunate Mr [redacted] did not contact us before proceeding with the Revdex.com as we have a Security Deposit Dispute Committee that meets on any disputes such as this to review the charges and this could have been handled without your time· That said, we have pulled the file again and went thru documentation Mr [redacted] did not turn in his supplied “Move In Condition Check Sheet” which is the resident opportunity to note any items that were inadvertently found not clean or damaged at their move in Without turning in this sheet Mr [redacted] acknowledges that the property was clean with no damages In addition to wording in the lease, wording on the Move In Condition Check Sheet this is also covered in the lease signing video which you can view on our webpage at [redacted] In addition, Mr [redacted] was a resident with Bray Property Management prior to this which had the same procedure for turning in the Move In Condition Check Sheet as his protection.· At move-out during inspection the Property Manager, Verna R***, met [redacted] at the house – Mr [redacted] had already left They were about 95% out, were still cleaning and stated he was going to take a shower then leave There were move-out cleaning and other items discussed at this meeting that still needed to be taken care of Specifically mentioned were items of:o Need to clean better throughouto Both bathrooms still needed finished cleaning and it was said that after showering it would all have to be recleaned again.o Kitchen cabinets still had dishes, drawers still had items in them, microwave needed cleaned inside/out; stove bottom needed cleaned and all appliances still needed pulled out and cleaned under and behind.o Window sills/window tracks all needed cleaned out.o Etc.· About two hours after this meeting the keys were dr***d off in our office granting us possession.· When the property manager went back after complete vacate there were items still needing attention Please see attached email chain on conversations of those items between Verna R [redacted] and Mr [redacted] .· We have attached some of our move-out pictures for condition showing the items More pictures can be sent should you desire.· An outside contractor was called in to address the items who completed her cleaning checklist (attached) billing for the expense on a time and material basis which is fully within the lease contractual obligation (lease attached).· After review we feel that the cleaning seems reasonable to bring the property back to the condition that the [redacted] ’s moved into We can supply pictures/video supporting the mocondition if you would likeThis entire termination of management duties has been handled in accordance with the Lease Agreement contract executed 2/01/by and between Mr [redacted] and [redacted] as “Tenants” and Bray Property Management as “Landlord” as well as Colorado Real Estate Law There is no offer of settlement being madeRespectfully, Cindy RH***Manager, Bray Property Management Attachments: Lease Agreement Dated 2/01/and Lease Addendum dated 01/28/ Several pictures of property condition at vacate Email chain after moveout with Mr [redacted] and Property Manager, Verna R*** Cleaning Invoice and backup from Crystal’s Cleaning Cindy H***, General ManagerBray Property Management [redacted] ***Office: ###-###-####Fax: ###-###-####Email: [redacted]

May 1, 2017Revdex.com Jefferson St NE Ste A Albuquerque, NM RE: ID# [redacted] To Whom It May Concern: Bray and Company is no longer the managing agent for [redacted] property at [redacted] **But did serve as manager during the period of 1/01/17-4/30/ INCOME PRODUCED ON PROPERTY 1/01/— 4/30/17: Rents received from the tenant were: $3,Credit Balance Brought Forward 1/01/Total Income $3, [redacted] This is substantiated on both the Tenant Ledger as Payments and then shows on the Owner Statement as Total IncomeEXPENSES [redacted] INCURRED 1/01/17-4/30/17: Management Fees — Per attached Residential Property Management and Services Agreement, see page 8, fee is 10% of rents received but in no case less than $85/moHe was actually billed less than agreed upon10% would have been but he was only billed $85/mo xor $He was actually billed $Management Fees $ Late Fee Recovery (See Contract) $ Total Expenses 1/01/17-4/30/$ [redacted] **See Owner Statement for full documentation and dates [redacted] Income Less Expenses $3,Disbursed to Owner 1/01/17-4/30/2/08/Ck# [redacted] $2/23/Ck# [redacted] $3/03/Ck# [redacted] $3/29/Ck# [redacted] $4/25/Ck# [redacted] $ Total Disbursed to owner 1/01/17-4/30/$3,4/30/Ending Balance $ -0- I hope this explanation clarifies our position and assures the prior client that all his funds were appropriately disbursedWe consider this matter closedIf should have any questions or desire additional documentation, please do not hesitate to contact usSincerely, Cindy H [redacted] Bray & Company Property Management

Complaint ID [redacted] has been resolved now I can close the book on the apartment thank you

Complaint: [redacted]
I am rejecting this response because:  The information contained in the response are not accurate.  The checklist was turned in and stamped as received.  The property manager at the time had received it.  If the office misplaced the documents that is on them, I turned it in.Additionally, the photos attached do show some minor cleaning that needs done.  The emails attached between myself and Verna state that the work is very minor.  The "checklist" that the management company attached do not actually show what they cleaned vs. what was already clean.  The pictures show a window ledge dirty, microwave dirty and a drawer with a straw and small debris.  The evidence presented in no way justifies $200 in cleaning expenses or times.  The cleaning is not itemized.  The management says the charge is suitable also based on materials, what materials were used and in what quantity?  Again, itemized charges are not present.  This response is absolutely unacceptable.  I spoke with Verna last Thursday and she stated that she was going to look in some other locations for the checklist.  She was unaware I was at another Bray property before.  Given the holiday I allowed for extra time to respond and that has not happened.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Revdex.com 7007 Jefferson St. NE Ste. A Albuquerque, NM 87109 Re: Complaint response for case ID# [redacted] The complainant has been walked through the charges on his security...

deposit multiple times thus far, and it seems he still doesn't quite grasp what his charges are and why they are warranted. I will go through them broken down by type — utilities and late fees. Per the signed lease agreement, tenant gave me her 30 day notice to vacate on July 1st. The lease states that tenants' responsibility to the lease ends at the end of the month (July 31, 2015). I had a phone conversation with the complainant and instructed him that I needed the keys on July 31st by midnight. He was then told that if he were to get the place ready before that, I could try and get it rented early. If it were to rent before the end of his lease term (July 31st), he would receive that prorated amount of rent back and his responsibility would end the day before a new lease term started. There were no discussion about utilities. Per the lease, the tenant is responsible for the utilities during their lease term (through July 31st). The tenant pulled utilities out of his name on July 24th. For the dates from 7/25 to 7/31, he owed $8.20 to the City of Fruita for sewer, $9.30 to Excel Energy for gas and electric, and $4.93 for water to Ute Water. Bray Property Management paid these for him and charged his security deposit. Per the signed lease agreement, the tenant is liable for a $50 late fee should Bray Property Management not receive rent by the 5th of the month. In June 2015, rent was received by Bray PM on the 6th of June. The tenant was rightfully charged a late fee. This late fee was never paid and it was taken out of the security deposit. The tenant owed $200.00 in Month-to-month fees ($50.00 per month for April, May, June and July). Tenant and Bray came to the arrangement that the complainant would pay $100 in August and $100 in September to pay these fees. The complainant did pay these fees, and none of the month-to-month fees were taken from his security deposit. The security deposit for the unit was $860.00. The tenant has received $584.55 (included his disputed $72.43) back. $51.65 was taken for unpaid utilities for Ute Water from 6/9 to 7/24. $73.80 was taken for unpaid utilities to City of Fruita from 6/1/ to 7/24. $150.00 was taken for carpet cleaning by Trinity Carpet Care. As it sits, the complainant has already been mailed his refund check for the $72.43, even though every single charge he was charged was legal and completely warranted. We consider this matter closed. Attached is a copy of the signed lease, highlighted are the understood responsibilities that the complainant is ignoring. Also attached is a copy of his ledger that show the June late fee. Sincerely,Chris T[redacted] Bray Property Management

August 31, 2017    Ms. [redacted]Revdex.com            7007 Jefferson St NE Ste AAlbuquerque, NM 87109 VIA:  [redacted] RE: Complaint made by [redacted]            Property:...

 [redacted]            Complaint ID [redacted] Thank you for giving us the opportunity to address Mr. [redacted]’s complaints, please see our response below. The just of the complaint seems to be the cleaning charge of $200.00.  It is unfortunate Mr. [redacted] did not contact us before proceeding with the Revdex.com as we have a Security Deposit Dispute Committee that meets on any disputes such as this to review the charges and this could have been handled without your time. ·        That said, we have pulled the file again and went thru documentation.  Mr. [redacted] did not turn in his supplied “Move In Condition Check Sheet” which is the resident opportunity to note any items that were inadvertently found not clean or damaged at their move in.  Without turning in this sheet Mr. [redacted] acknowledges that the property was clean with no damages.  In addition to wording in the lease, wording on the Move In Condition Check Sheet this is also covered in the lease signing video which you can view on our webpage at [redacted].  In addition, Mr. [redacted] was a resident with Bray Property Management prior to this which had the same procedure for turning in the Move In Condition Check Sheet as his protection.·        At move-out during inspection the Property Manager, Verna R[redacted], met [redacted] at the house – Mr. [redacted] had already left.  They were about 95% out, were still cleaning and stated he was going to take a shower then leave.  There were move-out cleaning and other items discussed at this meeting that still needed to be taken care of.  Specifically mentioned were items of:o   Need to clean better throughout. o   Both bathrooms still needed finished cleaning and it was said that after showering it would all have to be recleaned again.o   Kitchen cabinets still had dishes, drawers still had items in them, microwave needed cleaned inside/out; stove bottom needed cleaned and all appliances still needed pulled out and cleaned under and behind.o   Window sills/window tracks all needed cleaned out.o   Etc.·        About two hours after this meeting the keys were dr[redacted]d off in our office granting us possession.·        When the property manager went back after complete vacate there were items still needing attention.  Please see attached email chain on conversations of those items between Verna R[redacted] and Mr. [redacted].·        We have attached some of our move-out pictures for condition showing the items.  More pictures can be sent should you desire.·        An outside contractor was called in to address the items who completed her cleaning checklist (attached) billing for the expense on a time and material basis which is fully within the lease contractual obligation (lease attached).·        After review we feel that the cleaning seems reasonable to bring the property back to the condition that the [redacted]’s moved into.  We can supply pictures/video supporting the move-in condition if you would like. This entire termination of management duties has been handled in accordance with the Lease Agreement contract executed 2/01/2016 by and between Mr. [redacted] and [redacted] as “Tenants” and Bray Property Management as “Landlord” as well as Colorado Real Estate Law.  There is no offer of settlement being made. Respectfully, Cindy R. H[redacted]Manager, Bray Property Management Attachments:    Lease Agreement Dated 2/01/2016 and Lease Addendum dated 01/28/2017                        Several pictures of property condition at vacate                        Email chain after moveout with Mr. [redacted] and Property Manager, Verna R[redacted]                              Cleaning Invoice and backup from Crystal’s Cleaning  Cindy H[redacted], General ManagerBray Property Management[redacted]  [redacted]Office:  ###-###-####Fax:  ###-###-####Email:  [redacted]

May 1, 2017Revdex.com 7007 Jefferson St NE Ste A Albuquerque, NM 87109 RE: ID#[redacted] To Whom It May Concern: Bray and Company is no longer the managing agent for [redacted] property at [redacted]. But did serve as manager during the period of 1/01/17-4/30/17....

INCOME PRODUCED ON PROPERTY 1/01/17 — 4/30/17: Rents received from the tenant were: $3,550.00 Credit Balance Brought Forward 1/01/17 100.86 Total Income $3,650.86 * This is substantiated on both the Tenant Ledger as Payments and then shows on the Owner Statement as Total Income. EXPENSES [redacted] INCURRED 1/01/17-4/30/17: Management Fees — Per attached Residential Property Management and Services Agreement, see page 8, fee is 10% of rents received but in no case less than $85/mo. He was actually billed less than agreed upon. 10% would have been 355.00 but he was only billed $85/mo x4 or $340. He was actually billed $339.82 Management Fees $ 339.82 Late Fee Recovery (See Contract) $ 50.00  Total Expenses 1/01/17-4/30/17 $ 389.82 [redacted]See Owner Statement for full documentation and dates** Income Less Expenses $3,261.04 Disbursed to Owner 1/01/17-4/30/17 2/08/17 Ck#[redacted] $915.86 2/23/17 Ck#[redacted] $540.09 3/03/17 Ck#[redacted] $359.91 3/29/17 Ck#[redacted] $455.09 4/25/17 Ck#[redacted] $990.09  Total Disbursed to owner 1/01/17-4/30/17 $3,261.04 4/30/17 Ending Balance $ -0- I hope this explanation clarifies our position and assures the prior client that all his funds were appropriately disbursed. We consider this matter closed. If should have any questions or desire additional documentation, please do not hesitate to contact us. Sincerely, Cindy H[redacted] Bray & Company Property Management