Complaint: [redacted] I am rejecting this response because: The information contained in the response are not accurate The checklist was turned in and stamped as received The property manager at the time had received it If the office misplaced the documents that is on them, I turned it in.Additionally, the photos attached do show some minor cleaning that needs done The emails attached between myself and Verna state that the work is very minor The "checklist" that the management company attached do not actually show what they cleaned vswhat was already clean The pictures show a window ledge dirty, microwave dirty and a drawer with a straw and small debris The evidence presented in no way justifies $in cleaning expenses or times The cleaning is not itemized The management says the charge is suitable also based on materials, what materials were used and in what quantity? Again, itemized charges are not present This response is absolutely unacceptable I spoke with Verna last Thursday and she stated that she was going to look in some other locations for the checklist She was unaware I was at another Bray property before Given the holiday I allowed for extra time to respond and that has not happened Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Complaint: [redacted] I am rejecting this response because: The information contained in the response are not accurate The checklist was turned in and stamped as received The property manager at the time had received it If the office misplaced the documents that is on them, I turned it in.Additionally, the photos attached do show some minor cleaning that needs done The emails attached between myself and Verna state that the work is very minor The "checklist" that the management company attached do not actually show what they cleaned vswhat was already clean The pictures show a window ledge dirty, microwave dirty and a drawer with a straw and small debris The evidence presented in no way justifies $in cleaning expenses or times The cleaning is not itemized The management says the charge is suitable also based on materials, what materials were used and in what quantity? Again, itemized charges are not present This response is absolutely unacceptable I spoke with Verna last Thursday and she stated that she was going to look in some other locations for the checklist She was unaware I was at another Bray property before Given the holiday I allowed for extra time to respond and that has not happened Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]