Sign in

Bray & Scarff Inc

Sharing is caring! Have something to share about Bray & Scarff Inc? Use RevDex to write a review
Reviews Bray & Scarff Inc

Bray & Scarff Inc Reviews (84)

Review: I purchased a stackable Bosch washer and dryer on 07APR2013. The washer stopped working less than two weeks after delivery, and the Bray and Scarff technician came to my house on 22APR to diagnose the problem. He returned on 10MAY2013 to replace a motor and a control. After about an hour and a half, the technician told me that the washer still would not work due to a computer problem. The technicians said I should call the number on the work order to find out what would be the next steps. The two technicians left my home around 10:30 a.m. After about four hours, at around 2:30 p.m., I called the [redacted] Maryland Bray and Scarff Customer Service phone number that appeared on the work order. I was immediately put on hold without being given a reason why or for how long. After a few minutes, I hung up and dialed a different phone number that was given in the Bray and Scarff web site. I told the person who answered that the technicians had been to my house earlier today, and that I wanted to know what would happen next to resolve the problem, be it additional repairs or a replacement of the washer. The Bray and Scarff Customer Service Representative addressed me in a rude tone of voice and said that they would not be able to give me an answer until Monday, then changed it to sometime next week. Today is Thursday, 16MAY2013, and I still have not heard back from the Customer Service Representative to let me know what is going on with my washer repair/replacement. This afternoon, I dropped in at the store where I bought the washer and dryer to ask the salesman for help in the matter. I told him what had happened since I bought the Washer/Dryer from him, and the salesman said he would give Customer Service a call, and that I should hear from them sometime today. It is now 7:00 pm, and I still have not heard back from Bray and Scarff for them to tell me how the matter will be resolved.Desired Settlement: As the washer seems to have several problems, and I have only been able to use it for about a week and a half, I would like to have the washer completely replaced with a new version of the same/similar washer that is compatible, in function and size, with the Bosch dryer as a stackable set. And, as a Bray and Scarff customer, I fully expect to receive excellent, proactive, and pleasant customer service.

Business

Response:

Good afternoon,

Unit was repaired on 24 May 2013. Tech stated everything seemed to function properly and the customer seemed fine with the repair. [redacted] called after the repair was complete to ensure everything was functioning properly and [redacted] was satisfied. There was no answer so [redacted] left a message. If [redacted] has any additional questions or concerns he should feel free to contact [redacted] directly @ [redacted].

Fyi

Review: The 2year old [redacted] washing machine purchased through Bray and Scarff stopped working* The repair technician came out under the 5-year extended warranty* He was unable to perform any diagnostics beyond turning the machine off and on* He called [redacted] and was unable to clear the error message* After 15-20 minutes of pressing button with the machine turned off, he left* I called Bray and Scarff service center, I was then referred to [redacted] the service contract holders; who stated that they need to be called first for a work order number to be created and they sent me back to the service center at Bray and Scarrf* The manager at Bray and Scarff informed me that it is not necessary to go through [redacted], and that another repair technician would be sent* The manager stated that it is standard procedure for repair technicians to call the manufacturer and not know what the error codes mean.Desired Settlement: Service in a timely manner, with arrival within the stated repair window, and service by qualified technicians who are able to fix or diagnose the problem within 1 visit.

Business

Response:

Good afternoon,

[redacted] requested another service company to come out , as she did not feel

our technician was qualified* NSI assigned the call to [redacted] on 2-20-14. They diagnosed the problem as a main control board. [redacted] installed

the part on 3-10-14 and was able to repair the unit.

We consider this complaint as resolved.

Thank you,

Review: I called Bray and Scarff the last week of May to report the ice maker on my refrigerator was not working. October is right around the corner and the issue has not been resolved despite numerous phone calls, letters to the VP of the company and going on six days taken off work to get the problem fixed. Over the past four months I have had unreturned phone calls, incompetent repair men, no show repair men, wrong parts ordered, wrong parts installed. The most unbelieveable was a letter to the VP of the comapny detailling months of issues trying to get this issue taken care of and NO response. Once I checked out the reviews on this company so many people had the same issue I had so maybe they just don't care. The initial sales people are good but the appliance repair division is a joke. I had fully itneded to have a kitchen installed this fall by Bray and Scarff but I have changed my mind and have contacted a competitor to do the work.Desired Settlement: I would like an e-mail from someone in the company but I know that won't happen...so JUST fix the item!

Business

Response:

Good afternoon,

my in laws bought a fridge from there and bought the warranty a 5 year warranty. after 13 months of use the fridge has had 3 different problems , or diagonsed with three different problems. try calling the company is like calling the embassy, good luck getting an answer. I was told that because it had been a year that the warranty is not valid and it goes to " a contract", so I called the "contract" company and spent 25 minutes on hold with no answer in site. I called the next day, and spent another 20 minutes on the phone. two weeks no fridge we had to go out and buy a mini fridge. one of three things needed to happen , is what I told the people I talked to , either our money back, a new fridge or fix it nowwwwwww. good luck with this company , what a joke

Check fields!

Write a review of Bray & Scarff Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Bray & Scarff Inc Rating

Overall satisfaction rating

Description: Appliances - Major - Dealers, Contractor - Remodel & Repair

Address: 8610 Cherry Lane, Laurel, Maryland, United States, 20707

Phone:

Show more...

Web:

This website was reported to be associated with Bray & Scarff Inc.



Add contact information for Bray & Scarff Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated