Bray's Fork Exhaust

Revdex.com spoke with the [redacted] of this business. This car was towed to this shop once. When the car had a miss that repair was done at no charge. The customer came back and said that the disturber was out 180, however since the customer's neighbor worked on the vehicle the warranty was void and the...

customer had to pay for that since the customer had someone else work on the vehicle and did not bring it to the business. The customer has since placed a stop payment on the check for the charge she was charged.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I  had  repeatedly  told the [redacted] of the business, that  the  vehicle was not  running  properly. After the  no charge repair  was done  the next day  the vehicle  did the  same  thing . I called the  company  and  had it  towed in . I was informed that the distributor was rotated  but my  neighbor  did nothing  to the distributor other than  try  to tighten  it  down  where the screws  had  been stripped and  help  me  try  to get  the  vehicle  started. Subsequently  when  the repair was done  I paid and the next morning loaded and ready  for my  move  the  car  would not  start.. I called the business and was informed  they  would try  to  get  to it, but  they  were  busy  etc..I  had  to  move .. my  house  was empty , utilities  were off  and  I  needed  to be  on the  road. I  could not have any  more  delays. I took it  to another  shop  they  got it  running, but did not have the parts to fix the initial breakdown  till after the weekend. I  left  and  broke  down on the turn  pike. I  do  have the  report  from the other  auto repair  shop  which  shows issues on the vehicle  that  were not fixed by  Brays  Fork. I have  used the business many times  over the years  and was  very  dissatisfied  with the  cavalier attitude and the  immense amount  of money  I  had spent  for the same  repair. I would  have not  gone  this  route if the issue  had been addressed  or even  if they  had  said they  couldnt  fix  it. 
 I ended  up  towing  the vehicle (not  running anymore), having  to  rent a car, a hotel  overnight  and more expenses  that  were not  planned  for due to  the inability  of the  business to  fix   or refer my  vehicle. I have  just had to  purchase another vehicle, and  while  I realize they  are a business, I feel that  they  were not  honest  with  me  and  did not fix  my  car, simply  bandaided it   to get me out  the  door. That is why  I stopped  payment  on the  check. If  it  had  been another issue  with  the vehicle . I would not have , but  it was the  same one I paid to fix after the initial  problem ..All of the  work  on the vehicle had been  done  by  this shop  to  that point.

Review: I had used Brays Fork for numerous repairs over the years I lived in Virginia. I was relocating to Illinois and needed to get my vehicle a tune up and miscellaneous other maintenance level repairs.My vehicle was taken to the shop (by me) and all of the items I requested were done. The car has not run since then . The tune up was done in May and since then I have had it towed three times. I have talked with the owner about issues and how much this was costing .. he assured me he fixed the problem. The next day ? Towed again ..Went back to the shop. let the owner know I was relocating on the weekend and needed the vehicle running. I was assured he had fixed the problem. After time and more money, brought the car home finished packing and getting ready to head out.. vehicle wont start. I had spoken with him on many occasions regarding issues I had about the repairs, as he is the professional I took his word that issues were addressed. We headed out and ended up breaking down on the way.. had to pay for tow, hotel, rental car and tow dolly to get my vehicle to its new home . I subsequently stopped payment on the check for the last repairs he had done. I want no further contact with him , and I feel that he has knowingly used my naivete regarding auto repairs to pat me on the head and send me away.Desired Settlement: I simply want the owner to not contact me , and to hopefully realize that you cannot " fudge" repairs. It would have been the right thing for him to say .. I cant fix ti , I recommend you tow the vehicle or get rid of it .

Business

Response:

Revdex.com spoke with the [redacted] of this business. This car was towed to this shop once. When the car had a miss that repair was done at no charge. The customer came back and said that the disturber was out 180, however since the customer's neighbor worked on the vehicle the warranty was void and the customer had to pay for that since the customer had someone else work on the vehicle and did not bring it to the business. The customer has since placed a stop payment on the check for the charge she was charged.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] I had repeatedly told the [redacted] of the business, that the vehicle was not running properly. After the no charge repair was done the next day the vehicle did the same thing . I called the company and had it towed in . I was informed that the distributor was rotated but my neighbor did nothing to the distributor other than try to tighten it down where the screws had been stripped and help me try to get the vehicle started. Subsequently when the repair was done I paid and the next morning loaded and ready for my move the car would not start.. I called the business and was informed they would try to get to it, but they were busy etc..I had to move .. my house was empty , utilities were off and I needed to be on the road. I could not have any more delays. I took it to another shop they got it running, but did not have the parts to fix the initial breakdown till after the weekend. I left and broke down on the turn pike. I do have the report from the other auto repair shop which shows issues on the vehicle that were not fixed by Brays Fork. I have used the business many times over the years and was very dissatisfied with the cavalier attitude and the immense amount of money I had spent for the same repair. I would have not gone this route if the issue had been addressed or even if they had said they couldnt fix it.
I ended up towing the vehicle (not running anymore), having to rent a car, a hotel overnight and more expenses that were not planned for due to the inability of the business to fix or refer my vehicle. I have just had to purchase another vehicle, and while I realize they are a business, I feel that they were not honest with me and did not fix my car, simply bandaided it to get me out the door. That is why I stopped payment on the check. If it had been another issue with the vehicle . I would not have , but it was the same one I paid to fix after the initial problem ..All of the work on the vehicle had been done by this shop to that point.