Brazil's Roofing Inc

Complaint: ***I am rejecting this response because:
I received Brazil’s response to my complaint about leaks resulting from their poor workmanship in replacing my roof last summer. Their response is pretty incredulous. They left out key facts and twisted other facts to make it seem like they were not responsible for the leaks that appeared in my roof after they replaced the roof last summer. I clearly do NOT agree with their assessment and continue to strongly believe that the leaks in the roof and the subsequent damage that I had to repair were due to their poor workmanship when the roof was replaced
Specific points where I disagree with their assessment include:
1. Brazil’s have actually been out to my house three times, not just twice. The first time Brett and a co-worker came out to fix a leak that I identified for them where a gable joined the main roof deck. The second time Justin came out to try to locate a new leak. He cut away some shingles to provide clearance around a vent for water to flow around. I followed up by putting mastic over the nail heads in the vent flashing to waterproof them. Brett and a co-worker returned to the house the following day to try to find the leak from the inside. They were unsuccessful at finding the leak from the inside because the fix that Justin and I had completed the day before was evidently sufficient to stop the leak
2. Brazil’s seem to attribute the leaks to “heavy driving rain”. This is likely true, but a properly installed roof will withstand heavy rain without leaking. That is what it is designed to do. That was my expectation from hiring a professional contractor to do the re-roofing job. Whether they are caused by light rain, heavy rain, snow, or wind leaks in a new roof are an indication of poor workmanship and a lack of attention to detail
3. The first leak where the gable joined the main roof deck was clearly and obviously due to poor workmanship. When I discovered the leak on the dining room ceiling I got up on the roof to investigate. Where the leak was coming from was immediately obvious, even in the dark, because I could look down at the joint and see the plywood roof deck. The shingles had not been overlapped sufficiently at the joint. I slid part of a shingle into place above the faulty joint to reduce/stop the leak until Brazil’s could come out to fix the joint correctly When Brett came out the next day he didn’t dispute that the leak was caused by a workmanship problem because it obviously was not right. In fact, he inspected and re-worked both ends of the gable and all three of the other gable joints to make sure that they would not leak. I believe there were only two gable joints out of eight that he didn’t have to re-work with additional shingles and mastic
4. The second leak around the vent appears to have been caused by a combination of inadequate clearance between the new shingles and the metal vent and a lack of sealant over the nails in the vent flashing. When Justin came out to try to locate the second leak, he did not dispute the fact that it was a new leak as there were two large new water stains on the dining room ceiling. We spent quite a bit of time on top of the roof trying to locate the leaks. He eventually noticed the lack of clearance around the vent and described how debris could have built up and dammed the water forcing it under the singles. He cut the shingles to increase the clearance. He was skeptical that he had actually found and fixed the leak and told me he would send someone back the next day to see if they could locate the leak from the inside when it was raining. After Justin left the site I went back up on the roof and discovered the unsealed nails in the flashing only an inch or two under the shingles so I sealed the nail holes with mastic
5. The second leak created two new water stains on the dining room ceiling. One of the stains was more than inches in diameter. It appeared overnight. When I went up in the attic to investigate, I saw water dripping from the sheathing/rafter and found handfuls of damp insulation. Clearly, it took a fair amount of water to saturate the insulation and sheetrock to cause the water stains on the dining room ceiling. Since Justin and I had unknowingly fixed the leak the day before Brett came out it is not surprising that he was not able to locate the leak from inside the house. However, it is pretty ridiculous to claim that condensation caused the observed water stains. Nothing had changed on the roof or in the attic in years, other than Brazil’s replacing the roof
Since Brazil’s replaced my roof last August I have had two substantial leaks. I have taken time off work to investigate the leaks and to be present when the contractors came to fix the leaks. I have repainted the dining room ceiling twice with multiple coats of primer and topcoat to cover up the water stains caused by the leaks. I have also spent time on the roof following up on their work by checking joints, flashings, and sealing nail holes. I hope we have found and fixed all of the flaws in the initial installation, but I continue to wonder where the next leak will show up
All of this could have been prevented with a little more attention to detail and workmanship.Sincerely,*** ***

In Response to your letter, our firm has been to the house twice and each and every time we went ot as soon as youcalledBoth times our firm was called was after heavy driving rainDecember was the wettest December on record.Wl1en our men arrived tl1e first time we re-installed pieces of ridge
on the hipOwner installed shingles on the hip ridgeHe lifted our shingles up and tucked under his, shingles on the ridge ..Owner stated he was trying to stop the leakBy lifting the shingle the owner brealks the manufactures seal.We completely disagree that itwas a workmanship problemWe installed new shingles at the owners request.On the second time we were called two men climbedd into attic over the 2X4's, and proceeded to the area of thesuspected leakThere was no water on tile insulation, sheet rock, and the underneath plywood deckThey search thearea around and found nothing wetOne of the men moved a little insulation away from bird hole that allows the roofTo breatheThere have been no calls since that time about that leakOwner was in attic with our men and our menTold him he could have a condensation problem because of the blocked bird holesOwner refused to believe that.Also during the second visit one of the men touched the leak and it was totally dry.Solution to problem: keep ventilation 11owing and DO NOT lift any shingles on the roof it will break the seal.As for the owner working with the insulation, perhaps maybe he was clearing blocked bird holesLeak may be old