Brazilian Best Granite, Inc

These guys are crooksThey sold me on a higher grade countertop for my bar top and only when it broke said it was an unsuitable installationThey charged me full price but revoked any warranty Save yourself some trouble & shop elsewhere

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
To Whom It May Concern:
This message is regarding Complaint ID # ***- Brazilian Best Granite, Inc.
Brazilian Best Granite has since provided a plumber to correct the issue with our plumbingWill you please update the results of the claim as we are fully satisfied with the correction in this matter?
Thank you,
*** ***
Brazilian Best Granite has since provided a plumber to correct the issue with our plumbingWill you please update the results of the claim as we are fully satisfied with the correction in this matter
Brazilian Best Granite has since provided a plumber to correct the issue with our plumbingWill you please update the results of the claim as we are fully satisfied with the correction in this matter

First off I would like to extend my deepest apologies to *** ** Her business is very much appreciated and I feel terrible that she had a less than favorable experience with our companyWhile I am proud of the excellent reputation we have worked very hard to earn, largely due to stellar employees
like ***, I must admit that the company can make a mistake from time to timeIt is good to note that a company’s reputation is not simply measured by its successes, but also how it handles a failureWhen *** brought the original issue to my full attention, we made fixing the mistake an immediate priority and believe the situation was handled in the best way possible and in a timely mannerI accept full responsibility, however, for the disconnect that transpired after the job was completeOnce again, *** clearly and quickly communicated the concerns of this customer to me; however, this time I misjudged the customer’s expectations and I realize now that I should have taken a moment to express my deepest sympathy directly with the *** ** This lapse in judgement, nevertheless, should in no way reflect our care for the customer’s experience In the future, I will be sure Brazilian Best Granite, Incmaintains the highest level of quality and continues to quickly and effectively communicate and handle any issuesFurther, I will be extra careful to ensure that the customer is more aware that their experience, positive or negative, is of the utmost importance to me.*** ***President of Brazilian Best Granite, Inc

We recently had Brazilian Best Granite, Inc perform work on our granite kitchen counter top. From the moment of my first phone call connection until the the job was completed, the work and all contacts was far and above all expections. We could not believe that such a highly skilled person so interested in getting every detail correct was sent our way.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
To Whom It May Concern: This message is regarding Complaint ID # [redacted]- Brazilian Best Granite, Inc. Brazilian Best Granite has since provided a plumber to correct the issue with our plumbing. Will you please update the results of the claim as we are fully satisfied with the correction in this matter? Thank you, [redacted]Brazilian Best Granite has since provided a plumber to correct the issue with our plumbing. Will you please update the results of the claim as we are fully satisfied with the correction in this matterBrazilian Best Granite has since provided a plumber to correct the issue with our plumbing. Will you please update the results of the claim as we are fully satisfied with the correction in this matter

We recently had Brazilian Best Granite, Inc perform work on our granite kitchen counter top. From the moment of my first phone call connection until the the job was completed, the work and all contacts was far and above all expections. We could not believe that such a highly skilled person so interested in getting every detail correct was sent our way.

Review: I got the new countertop installed on 01/30/2013 and after 7 months, I see 3 cracks and these are growing, I contacted the Brazilian Granite, they said can not do anything about it. Now 2 additional big cracks developed on the countertop. The countertop carries 10 years of warranty.Desired Settlement: I would like them to replace whole countertop

Business

Response:

Mr. [redacted],

I am really sorry for any inconvenience this matter may caused to you. [redacted] which gives you the right to request a replacement of your granite counter tops within the period of our 10 years limited warranty. I am very confident that the fissures found on your counter tops do not offer any risk for a collapse of the stone. I fully understand your disappointment in this situation and while we do not normally offer coverage for the issues in your particular situation, we are going to make a special consideration on your behalf to ensure that you are fully satisfied with the end product.

Brazilian Best Granite, Inc - President

Review: Prior to putting our house on the market, I decided to explore granite options for our bar. This wasn't a necessary purchase as we already have granite in our kitchen - so, this would just be an added perk. In working with [redacted], who was beyond wonderful, I decided to make this purchase for the sale of our home.

We paid the additional fee to have our bar measured to ensure proper cutting. Upon the installers arriving, we quickly learned that the measurement completed was not properly taken. This then delayed our installation as they had to send another individual out for measurements.

When the granite was finally installed, we learned that we would have to higher a plumber as the sink was cut so far back that we have to change our plumbing and we were unable to put the trim back up - DESPITE being told we would be able to add the trim and we would be able to put the sink back together. We are now having to spend a significant amount of more money, simply for a purchase that was not necessary.

While I loved working with [redacted], I would never recommend BBG to anyone. I did send an email which stated that I was not looking for anything, however I would like to explain my experience. It is my understanding that this email was shared with the Owner and HR. While I wasn't looking for anything, a simple call of acknowledgment of my beyond poor experience would have been appreciated. Now, we are scrambling to have our sink plumbing repaired before we put our house on the market.Desired Settlement: After further consideration and speaking with an individual from the General Contractors association, it was recommended that we file a better business complaint. In addition, that we should ask for a refund or reimbursement of cost of plumbing and trim work. Not only are we dealing with the monetary expense, but there is a value to our time as well. Even from the first measurement, the individual arrived late. During the second measurement, I asked to be called with time options - in which I did not receive a call until the individual was on their way to my house, in which I had to return home. Now, I am having to spend time looking into plumbers and the cost/time for the trim.

Business

Response:

First off I would like to extend my deepest apologies to [redacted] Her business is very much appreciated and I feel terrible that she had a less than favorable experience with our company. While I am proud of the excellent reputation we have worked very hard to earn, largely due to stellar employees like [redacted], I must admit that the company can make a mistake from time to time. It is good to note that a company’s reputation is not simply measured by its successes, but also how it handles a failure. When [redacted] brought the original issue to my full attention, we made fixing the mistake an immediate priority and believe the situation was handled in the best way possible and in a timely manner. I accept full responsibility, however, for the disconnect that transpired after the job was complete. Once again, [redacted] clearly and quickly communicated the concerns of this customer to me; however, this time I misjudged the customer’s expectations and I realize now that I should have taken a moment to express my deepest sympathy directly with the [redacted] This lapse in judgement, nevertheless, should in no way reflect our care for the customer’s experience. In the future, I will be sure Brazilian Best Granite, Inc. maintains the highest level of quality and continues to quickly and effectively communicate and handle any issues. Further, I will be extra careful to ensure that the customer is more aware that their experience, positive or negative, is of the utmost importance to me.[redacted]President of Brazilian Best Granite, Inc

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

To Whom It May Concern: