Brazilian Cleaning Inc

AutoVIN is a third-party inspection services providerWhen inspecting lease-end vehicles for our clients, we capture the odometer reading and vehicle information (including color) at the time of the inspectionThe odometer reading is captured in a digital image, and we take all-around images of
the vehicle, which show the colors of the interior and exterior. We would not need this information from the customer. Another part of the inspection process includes documenting any/all damages to the vehicle. Damages are also captured in digital images. If a customer would like to view their inspection report and images, they can do so at www.autovinlive.com. They will need their account number or inspection number and the VIN of the vehicle. AutoVIN does not set charges for Excess Wear and Use. Those are applied based on our clients’ pricing guidelines. We cannot charge a customer more than their leasing company’s charges for any items, nor are we able to charge less or to remove charges. If a customer has questions about charges and their lease agreement, they need to contact their leasing company to discuss them

I did send them a check for $400, but I did not agree to the charges.  I received a "final notice" letter that stated that if I did not pay I would be turned in to a credit agency.  I talked to representatives at the number that was included on the bill...I am assuming it was someone at...

[redacted] Toyota.  I only sent the money, because I was not getting any results from the representatives that I talked to...I was told that I had to pay..no other choice. I did not want this to go against my credit.  After talking to some people that are in the "car sales business" I was urged to fight this, because putting "brand new" seats in a used car...with no rips or tears...and NO excessive wear..is wrong.  I was not present when the car was inspected.  I know that the interior of the car was in very good condition when I left it at the dealer on 7/27/2016.  I

Our inspector cannot assign charges to any damages, nor can he apply the “Further Diagnosis” descriptor to damages he reports.  These parameters are determined by individual leasing companies and programmed into our inspection software.  “Further Diagnosis” items indicate possible issues...

with a vehicle that go beyond the scope of the inspection that the leasing company might want to look into when the vehicle is turned in.  The leasing company’s diagnosis would determine if there is a chargeable issue with the vehicle at that time.   According to the leasing company, they spoke with the customer on 10/14 and advised him of his options regarding any potential charges and repairs.  They also spoke with him on 10/19 and let him know that charges for the item mentioned would be waived.   As AutoVIN does not advise customers on whether or not to have repairs/diagnosis done before the vehicle is turned in and cannot speak to charges or fees, our company does not reimburse customers for actions taken in these areas.  If the customer has further questions, AutoVIN has been advised to refer him to his leasing company.

Based on bringing the customer’s concerns to her leasing company, the leasing company has asked us to update the inspection results to remove the charges for the stained seats.  Further questions on behalf of the customer about the adjustment should be directed to the leasing company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have no reason to believe that the leasing company will return my money.  I had tried to work with them before I issued my complaint.  They would not work with me based on their belief the that the final inspection done by AutoVIN was true and accurate.  My concern is, not only with the money I paid, but with the feeling that I was sent a bill for something that did not exist.So I am not sure where I go now?  [redacted] Toyota reduced the fee and said that was the best they could do.
Regards,
[redacted]