Our inspector cannot assign charges to any damages, nor can he apply the “Further Diagnosis” descriptor to damages he reports These parameters are determined by individual leasing companies and programmed into our inspection software “Further Diagnosis” items indicate possible issues with a vehicle that go beyond the scope of the inspection that the leasing company might want to look into when the vehicle is turned in The leasing company’s diagnosis would determine if there is a chargeable issue with the vehicle at that time According to the leasing company, they spoke with the customer on 10/and advised him of his options regarding any potential charges and repairs They also spoke with him on 10/and let him know that charges for the item mentioned would be waived As AutoVIN does not advise customers on whether or not to have repairs/diagnosis done before the vehicle is turned in and cannot speak to charges or fees, our company does not reimburse customers for actions taken in these areas If the customer has further questions, AutoVIN has been advised to refer him to his leasing company
Based on bringing the customer’s concerns to her leasing company, the leasing company has asked us to update the inspection results to remove the charges for the stained seats Further questions on behalf of the customer about the adjustment should be directed to the leasing company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have no reason to believe that the leasing company will return my money I had tried to work with them before I issued my complaint They would not work with me based on their belief the that the final inspection done by AutoVIN was true and accurate My concern is, not only with the money I paid, but with the feeling that I was sent a bill for something that did not exist.So I am not sure where I go now? [redacted] Toyota reduced the fee and said that was the best they could do Regards, [redacted] ***
Our inspector cannot assign charges to any damages, nor can he apply the “Further Diagnosis” descriptor to damages he reports These parameters are determined by individual leasing companies and programmed into our inspection software “Further Diagnosis” items indicate possible issues with a vehicle that go beyond the scope of the inspection that the leasing company might want to look into when the vehicle is turned in The leasing company’s diagnosis would determine if there is a chargeable issue with the vehicle at that time According to the leasing company, they spoke with the customer on 10/and advised him of his options regarding any potential charges and repairs They also spoke with him on 10/and let him know that charges for the item mentioned would be waived As AutoVIN does not advise customers on whether or not to have repairs/diagnosis done before the vehicle is turned in and cannot speak to charges or fees, our company does not reimburse customers for actions taken in these areas If the customer has further questions, AutoVIN has been advised to refer him to his leasing company
Based on bringing the customer’s concerns to her leasing company, the leasing company has asked us to update the inspection results to remove the charges for the stained seats Further questions on behalf of the customer about the adjustment should be directed to the leasing company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have no reason to believe that the leasing company will return my money I had tried to work with them before I issued my complaint They would not work with me based on their belief the that the final inspection done by AutoVIN was true and accurate My concern is, not only with the money I paid, but with the feeling that I was sent a bill for something that did not exist.So I am not sure where I go now? [redacted] Toyota reduced the fee and said that was the best they could do Regards, [redacted] ***