In March of 2015, my husband, ***topher T***, and I terminated our contract with ADT Security SystemsIn addition to the fact that we were selling the home where the system was installed, ADT Security Systems did not agree to place our account on hold so that we could restart service once we moved into our new homeFurthermore, prior to that, we had billing issues that we discovered were caused by communication issues between ADT Security Systems and Safe Home Control; when experiencing these issues, it was the first time we were made aware that our account was not actually through ADT Security Systems, the company we signed a contract with, rather, unknown to us, our account was through Safe Home ControlBeing that all of this transpired causing our distrust, in addition to not being able to place our account on hold until moving into our new home, we called to terminate our contract at a one-time cost of $to our [redacted] that was on fileThe customer service rep
In March of 2015, my husband, ***topher T***, and I terminated our contract with ADT Security SystemsIn addition to the fact that we were selling the home where the system was installed, ADT Security Systems did not agree to place our account on hold so that we could restart service once we moved into our new homeFurthermore, prior to that, we had billing issues that we discovered were caused by communication issues between ADT Security Systems and Safe Home Control; when experiencing these issues, it was the first time we were made aware that our account was not actually through ADT Security Systems, the company we signed a contract with, rather, unknown to us, our account was through Safe Home ControlBeing that all of this transpired causing our distrust, in addition to not being able to place our account on hold until moving into our new home, we called to terminate our contract at a one-time cost of $to our [redacted] that was on fileThe customer service rep