Brazilian Travel Service LTD.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as they compensate me for the total price quoted for these tickets $
Sincerely,
*** ***

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Dear Sirs, On December [redacted] 2014, [redacted] called our office she wanted a quote for a trip to Brazil. It was for 2 international tickets one...

for her and another for her son, she also quoted 3 (three) round trip tickets for domestic flights in Brazil, between the city of Belo Horizonte and Florianopolis for different dates. The International tickets were $ 1158.15 each and the domestic flights $141.00 each.She asked me to make the reservations and booked the flights. In order to book the tickets she had to come to the office and make a payment in person, which was something she wasn't able to do, so it was offered her another form of payment and we sent a Credit Card Authorization Form by email, then she had to sign and send it back with a copy of her ID and her credit card.After this process have been completed we sent the confirmation to her email, this confirmation is automatically generated by the system and sent by email to the passenger after the issuance of the tickets. Only confirmation for the international flights, 2(two) tickets was sent. We made 5(five) separate reservations in total. The client only received 2 (two) confirmation instead of 5(five).Only 2(two) tickets were charged on her credit card, the total of $ 2,258.20. After this transaction was made on December [redacted] 2014, the client never made contact with the agency.On every the ticket sold the customer received the details of her itinerary, there is also some additional information/procedures for the passengers prior to their departure, as it is the customers responsibility to confirm their trip 48 hours prior to departure calling the agency or the airline, however the client didn't call the agency to confirm or to inform that she got only 2 confirmation emails instead of 5 when she bought these tickets back in December, her international trip was scheduled for the February [redacted], 2015, her international flight arrived to Brazil the next day February [redacted] 2015 at 9:30 am. Her domestic flight was supposed to departure on February [redacted] 2015 at 9:00 am. The client never called the agency or the airline to confirm these flights either. On February [redacted] when [redacted] was informed by the airline she didn’t have a reservation for these domestic flights, she didn’t call our office we could assist her and resolve the situation without any extra charge and instead she decided to buy new tickets that were more expensive. Only in the late afternoon the customer contacted us through email reporting what happened, and asked me to call her at the hotel where she was staying, I tried several times to get in touch with [redacted] but she was at the hotel and I left messages at the front desk and I did not get any answer.We have tried to contact her over the phone because on her email she stated it was the only way I could get in touch with her. [redacted] was out of reach. She returned back to Belo Horizonte from Florianopolis on the [redacted] of February and she never contacted our agency. She only contacted us when she returned to the US on March 4th.If the customer bought 5(five) tickets, 3(three) domestic flights and 2(two) international flights, for a total of $2741.00 dollars. The costumer's credit card was ONLY charged the total amount of $ 2258.20 (the breakdown for the charges on her statement had the ticket numbers that belong to one for her $ 1,100.05 and another for her son’s ticket $ 1158.15) this amount was charged on December [redacted],2014. During the 60 days prior to her departure day the client never noticed that on her bank statement that the amount charged was incorrect and that only two tickets were charged, she never called the agency to verify that everything was correct or to confirm 48 hours before the flight as she was advised or while she was at the airport. The client is now requesting the payment of the 3 round trip ticket she purchased on her own at the airport, the 3(three) tickets were never charged on her credit card by the Travel Agency. We understand that it could be a misunderstanding and for the inconvenience she went through we would like her to consider our form of compensation that is the total price quoted for these tickets $ 423.00, that it was offered to her but [redacted] didn’t accept.Sincerely,[redacted]

Review: I was going to Brazil in February with my son, who was going there to Study abroad. so I bought 2 International round trip tickets. In addition to that, I bought 3 domestic tickets to be used in Brasil by myself, my dad and my son.

My dad and I were to take my son to his final destination in Florianopolis, Brazil. When we got to BHZ airport, we did not have the reservation, that was made in December. They said that the BACC agent, was suppose to confirm the tickets until December **, which she did not do.

Since my son had to be in that plane, and it took forever for them to find out what the problem was, we were forced to buy another 2 tickets that cost me $1,198.88. one way and $$255.95 one way for me to go back to BHZ. My dad ended up going back home and missing the trip, since we did not have the extra money to pay for his ticket.

When I bought the tickets in the first place, they asked me to sign up with Tripcase, which I did. Tripcase sent me update emails up to the day before, confirming the trip was all set to go, so I trusted the company and Tripcase, that BACC asked me to link with. I have the emails and everything that proves that.

When I bought the domestic tickets in December, they were never charged to my credit card and I never notice it until I came back from Brazil. The reason was that I sign the authorization form for all the tickets together, the international and domestic, and since it was December, many charges were made at that time. And I did see the charge made from TAM, so I thought they were all there. And the domestic charge was much smaller than the international one $482.80, so I trusted them.

When I came back to USA, I called BACC to complain and they told me that I was supposed to call a couple of days in advance to confirm the ticket, but since I was receiving the tripcase updates, I thought it was all coming from BACC also. They also said that it was also their agent's fault that she did not make the reservation. So I think they should take responsibility for the whole mishap. I also tried to contact BACC agent by email when I was in Brazil, but obtained no response from her by email. She said she tried to contact me by phone, but my phone did not work in Brazil and also she said that she tried to call the hotel, which I did not get any message. On my email, I had told her that she could book me any flight any time to go back home, but I got no response from her.Desired Settlement: I think they should take responsibility and pay for the difference I had to pay at the airport. The price I should have paid in December was $ 482.80. I ended up paying for the tickets at the airport $1,454.83. I think they should either reimburse for $972.03 or give me a credit for that amount to be used in a future trip.

Business

Response:

[redacted]

[redacted]Dear Sirs, On December [redacted] 2014, [redacted] called our office she wanted a quote for a trip to Brazil. It was for 2 international tickets one for her and another for her son, she also quoted 3 (three) round trip tickets for domestic flights in Brazil, between the city of Belo Horizonte and Florianopolis for different dates. The International tickets were $ 1158.15 each and the domestic flights $141.00 each.She asked me to make the reservations and booked the flights. In order to book the tickets she had to come to the office and make a payment in person, which was something she wasn't able to do, so it was offered her another form of payment and we sent a Credit Card Authorization Form by email, then she had to sign and send it back with a copy of her ID and her credit card.After this process have been completed we sent the confirmation to her email, this confirmation is automatically generated by the system and sent by email to the passenger after the issuance of the tickets. Only confirmation for the international flights, 2(two) tickets was sent. We made 5(five) separate reservations in total. The client only received 2 (two) confirmation instead of 5(five).Only 2(two) tickets were charged on her credit card, the total of $ 2,258.20. After this transaction was made on December [redacted] 2014, the client never made contact with the agency.On every the ticket sold the customer received the details of her itinerary, there is also some additional information/procedures for the passengers prior to their departure, as it is the customers responsibility to confirm their trip 48 hours prior to departure calling the agency or the airline, however the client didn't call the agency to confirm or to inform that she got only 2 confirmation emails instead of 5 when she bought these tickets back in December, her international trip was scheduled for the February [redacted], 2015, her international flight arrived to Brazil the next day February [redacted] 2015 at 9:30 am. Her domestic flight was supposed to departure on February [redacted] 2015 at 9:00 am. The client never called the agency or the airline to confirm these flights either. On February [redacted] when [redacted] was informed by the airline she didn’t have a reservation for these domestic flights, she didn’t call our office we could assist her and resolve the situation without any extra charge and instead she decided to buy new tickets that were more expensive. Only in the late afternoon the customer contacted us through email reporting what happened, and asked me to call her at the hotel where she was staying, I tried several times to get in touch with [redacted] but she was at the hotel and I left messages at the front desk and I did not get any answer.We have tried to contact her over the phone because on her email she stated it was the only way I could get in touch with her. [redacted] was out of reach. She returned back to Belo Horizonte from Florianopolis on the [redacted] of February and she never contacted our agency. She only contacted us when she returned to the US on March 4th.If the customer bought 5(five) tickets, 3(three) domestic flights and 2(two) international flights, for a total of $2741.00 dollars. The costumer's credit card was ONLY charged the total amount of $ 2258.20 (the breakdown for the charges on her statement had the ticket numbers that belong to one for her $ 1,100.05 and another for her son’s ticket $ 1158.15) this amount was charged on December [redacted],2014. During the 60 days prior to her departure day the client never noticed that on her bank statement that the amount charged was incorrect and that only two tickets were charged, she never called the agency to verify that everything was correct or to confirm 48 hours before the flight as she was advised or while she was at the airport. The client is now requesting the payment of the 3 round trip ticket she purchased on her own at the airport, the 3(three) tickets were never charged on her credit card by the Travel Agency. We understand that it could be a misunderstanding and for the inconvenience she went through we would like her to consider our form of compensation that is the total price quoted for these tickets $ 423.00, that it was offered to her but [redacted] didn’t accept.Sincerely,[redacted]

Review: I booked a flight ticket from this agency. It's from Boston to Manaus, Brazil. Since I am a tourist, I do like to go to different cities and parts of Brazil. My flight connection return will be from Manaus to Sao Paulo. So I called this agency trying to cancel my connection flight from Manaus to Sao Paulo. The agent whom I spoke told me that it would be impossible. First it would cost me $350.00, plus she would have to rebook another ticket and it would cost me $1900.00. My trip would be for 2 weeks, and on the last week I am staying there, I was planning to stay in Sao Paulo for that last week. I was also told from the agent in the event I don't show up on my connection flights, that the whole trip would be cancel. My flight is thru Delta Airlines, which leaves from Boston to Atlanta, then from Atlanta to Brasilia (Brazil) From Brasilia to Manaus. In return, would be Manaus to Sao Paulo. Now, since I had intentions of staying in Sao Paulo, I tried to cancel the connection return trip from Manaus to Sao Paulo. The agent could not help me at all.. I might have to take a bus from Sao Paulo to Manaus, which would take me 2 days to get there, to catch the connection flight to bring me back to Sao Paulo.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I [redacted], did got of hold of the [redacted] of this agency. The problem was resolved. Please cancel this complaint. Thank You.