Wheels replace are factory wheels ordered per vin # directly from [redacted] as per factory specs.replacement wheels no longer come with alcoa decal but dealer will to remove wheels with decal from new stock unit to satisfy customer
Response:After reviewing this case, we would like to take the time to thank you for bringing this to our attention and giving us the opportunity to respond. Customer satisfaction is our number one priority, and the last thing we want is a misrepresentation of our business ethos. Our philosophy as a...
family owned business has always been "No hassle, no pressure, ever" and our employee misrepresented that philosophy in his dealings with the customer as is evident through the reviewed emails. The employee had some confusion about the processes involved in the type of purchase the customer was attempting to make and unfortunately it seems a miscommunication led to frustration on both ends. Most importantly, however, it is clear that our employee disrespected the boundaries of the customer by continuing to email him after he was asked to stop and we sincerely apologize for this. We have provided the Revdex.com with a copy of the email thread to demonstrate the facts of the situation. We would like to reassure the customer that the matter is being dealt with on an individual level with the employee mentioned in this complaint, as well as on a larger scale. We have counseled the employee on the inappropriate nature of the email exchange and are taking this opportunity to address the staff as a whole to make sure this mistake is never repeated. We are also implementing training and customer follow up processes that will work to eliminate these types of experiences. We take these matters very seriously, and again, appreciate the opportunity to make it right; however, we would love to know what ‘right’ looks like to the customer personally. On that note, we would like to invite him to reach out to us in hopes that together we can help resolve this issue. Please have him contact [redacted] directly at [redacted]
I am rejecting this response because:I have received a service quote from a local...
dealership, [redacted] Dodge, and sent the invoice as requested by Hoblit Dodge. I am currently awaiting further response and instruction on how to complete the repairs. Voicemail and emails have been sent to [redacted] at Hoblit Dodge.
I am rejecting this response because:First, I have all my text messages from the salesman and he never once mentioned that they are not able to hold the vehicle other wise we would have found a way to get there sooner. Second, they NEVER called to warn me that they sold it, I called them myself right as we were going to head their way. They then tried to sell us brand new vehicles that were a step down from the one were originally looking at and wanted to charger us an addition 4-8 thousands dollars and then would'nt work with us despite the situation. I have all the texts and proof that they never did any of the things they stated in the previous message and I have been in contatc with one of the owners and he is the ONLY one who was willing to help resolve the issue. All I want is for their inquiries to be removed from our credit.
Hello,I am working on getting the documents from the bank that show the original loan application that Hoblit Dodge submitted. The original application had my mom as the primary (I should've been, not her) and me as cosigner. They didn't put in any of my financial information which is the reason why...
this was not approved. The bank stated that "if Hoblit Dodge had put my information in the application, the loan would've been approved no problem." The dealer stated that they put my mom as primary because they put the "higher credit score first and that California is a 50/50 when it comes to primary and cosigner". The bank says that this is not the case, the primary is the one who the loan affects and the cosigner only steps in if the primary isn't able to make payments. The dealer also stated that the loan was denied and that they applied to Golden 1 within a couple minutes, which was why they did not call. The paper that Hoblit sent us (which I will get sent to you) shows that the application was denied at 8 or 9 and then two plus hours later, they sent an application to Golden 1.When we spoke to the dealership after receiving papers from both bank with our credit scores, we told them that if they would've called us about the loan. We could've had it fixed that day and that something wasn't done right. The paperwork loan has been fixed to Redwood but I do not know about any of the other paperwork. This dealership seems to make up stories just to please people.The guy that we have been working with at our bank, Redwood Credit Union, is [redacted] He is the Assistant Manager Direct Lending and his number is [redacted].I hope this information helps and if you need to call my mom and get information from her as well, her name is [redacted] and her cell is [redacted].[redacted]
We have been in contact with this customer. He lives out of states, we suggested for him to seek out a local Chrysler Jeep Dodge Ram Dealer for an estimate, and then return the estimate to Hoblit by email or fax.
Currently working with [redacted] to order wheels
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Wheels replace are factory wheels ordered per vin # directly from [redacted] as per factory specs.replacement wheels no longer come with alcoa decal but dealer will to remove wheels with decal from new stock unit to satisfy customer
Response:After reviewing this case, we would like to take the time to thank you for bringing this to our attention and giving us the opportunity to respond. Customer satisfaction is our number one priority, and the last thing we want is a misrepresentation of our business ethos. Our philosophy as a...
family owned business has always been "No hassle, no pressure, ever" and our employee misrepresented that philosophy in his dealings with the customer as is evident through the reviewed emails. The employee had some confusion about the processes involved in the type of purchase the customer was attempting to make and unfortunately it seems a miscommunication led to frustration on both ends. Most importantly, however, it is clear that our employee disrespected the boundaries of the customer by continuing to email him after he was asked to stop and we sincerely apologize for this. We have provided the Revdex.com with a copy of the email thread to demonstrate the facts of the situation. We would like to reassure the customer that the matter is being dealt with on an individual level with the employee mentioned in this complaint, as well as on a larger scale. We have counseled the employee on the inappropriate nature of the email exchange and are taking this opportunity to address the staff as a whole to make sure this mistake is never repeated. We are also implementing training and customer follow up processes that will work to eliminate these types of experiences. We take these matters very seriously, and again, appreciate the opportunity to make it right; however, we would love to know what ‘right’ looks like to the customer personally. On that note, we would like to invite him to reach out to us in hopes that together we can help resolve this issue. Please have him contact [redacted] directly at [redacted]
I am rejecting this response because:I have received a service quote from a local...
dealership, [redacted] Dodge, and sent the invoice as requested by Hoblit Dodge. I am currently awaiting further response and instruction on how to complete the repairs. Voicemail and emails have been sent to [redacted] at Hoblit Dodge.
I am rejecting this response because:First, I have all my text messages from the salesman and he never once mentioned that they are not able to hold the vehicle other wise we would have found a way to get there sooner. Second, they NEVER called to warn me that they sold it, I called them myself right as we were going to head their way. They then tried to sell us brand new vehicles that were a step down from the one were originally looking at and wanted to charger us an addition 4-8 thousands dollars and then would'nt work with us despite the situation. I have all the texts and proof that they never did any of the things they stated in the previous message and I have been in contatc with one of the owners and he is the ONLY one who was willing to help resolve the issue. All I want is for their inquiries to be removed from our credit.
Hello,I am working on getting the documents from the bank that show the original loan application that Hoblit Dodge submitted. The original application had my mom as the primary (I should've been, not her) and me as cosigner. They didn't put in any of my financial information which is the reason why...
this was not approved. The bank stated that "if Hoblit Dodge had put my information in the application, the loan would've been approved no problem." The dealer stated that they put my mom as primary because they put the "higher credit score first and that California is a 50/50 when it comes to primary and cosigner". The bank says that this is not the case, the primary is the one who the loan affects and the cosigner only steps in if the primary isn't able to make payments. The dealer also stated that the loan was denied and that they applied to Golden 1 within a couple minutes, which was why they did not call. The paper that Hoblit sent us (which I will get sent to you) shows that the application was denied at 8 or 9 and then two plus hours later, they sent an application to Golden 1.When we spoke to the dealership after receiving papers from both bank with our credit scores, we told them that if they would've called us about the loan. We could've had it fixed that day and that something wasn't done right. The paperwork loan has been fixed to Redwood but I do not know about any of the other paperwork. This dealership seems to make up stories just to please people.The guy that we have been working with at our bank, Redwood Credit Union, is [redacted] He is the Assistant Manager Direct Lending and his number is [redacted].I hope this information helps and if you need to call my mom and get information from her as well, her name is [redacted] and her cell is [redacted].[redacted]
We have been in contact with this customer. He lives out of states, we suggested for him to seek out a local Chrysler Jeep Dodge Ram Dealer for an estimate, and then return the estimate to Hoblit by email or fax.
Vehicle was repaired trim bezel adjusted and delivered to customer next day
Recieved the complaint. Spoke with Mr. [redacted] and told him we were refunding him the money for Skylink. He was happy and thanked me.