Complaint: [redacted]
I am rejecting this response because:
I was in the field and very dependent on both Any Time child care center and the Nanny not grandmother who was caring for my children while I was in the field. The nanny constantly told me of menu issues and injuries to [redacted]'s hips. I have made this complaint because I need quality care and I do not feel as if Anytime daycare provided that. I confirmed these issues with my girls when I returned from the field and they stated that the [redacted]ls were always cold and not enough. I weighed my oldest [redacted] when she returned from Alabama and she weighed 85lbs when I returned she only weighed 60 lbs that is great weight loss for that time period and both children did not want to return to the childcare center because of fear of other children and no responses to the teachers who had too many children in their care at one time. I paid double in childcare that month primarily depending on Anytime daycare because all the Nanny had to do was drop them off and pick them up daily. The center is un organized and all over the place. Every time I entered my children's mats were not available. I asked for [redacted]'s mat when they left the state for the summer some time in June and it was no where to be found. Jackets and personal belongs were always being looked for when I picked them up. There are times when the front door is open and there is no secure in and out for children and parents to feel secure when there is no adult present and the front gate is always opened. 04:30 drop off time I constantly ran into issues of getting there and the representative was not there to open. I as a SSG platoon Sergeant needed this care with no issues as a Center establishment. When I was away there were too many issues in regards for my children's care and I withdrew them and I am currently exiting the military. I refuse to continue to pay childcare center who know I need care but give any kind of care that they feel appropriate. I needed my children to be good to go while I was training in the field and for the center to stay to standard feeding them appropriate [redacted]ls and ensuring that their safety was kept and or reported if there is an incident. I refuse the response because I have pulled my children out and am on course to exit the military due to constant issues with childcare that should have been professional and consistent with hours of operations and the upkeep of my children's wellbeing and personal belongings. The last two weeks my children were at the center were unacceptable care and I was no longer just going to tolerate any kind of care for my children. I still request the last two weeks to be refunded back to me. This place had a lot of chaos going on each time I entered it. Soldiers need care and we should be taken care of period. No half way care if the facility doesn't have the [redacted]ns for quality feeding and or staff I feel as if the operational plan needs to be revised.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I was in the field and very dependent on both Any Time child care center and the Nanny not grandmother who was caring for my children while I was in the field. The nanny constantly told me of menu issues and injuries to [redacted]'s hips. I have made this complaint because I need quality care and I do not feel as if Anytime daycare provided that. I confirmed these issues with my girls when I returned from the field and they stated that the [redacted]ls were always cold and not enough. I weighed my oldest [redacted] when she returned from Alabama and she weighed 85lbs when I returned she only weighed 60 lbs that is great weight loss for that time period and both children did not want to return to the childcare center because of fear of other children and no responses to the teachers who had too many children in their care at one time. I paid double in childcare that month primarily depending on Anytime daycare because all the Nanny had to do was drop them off and pick them up daily. The center is un organized and all over the place. Every time I entered my children's mats were not available. I asked for [redacted]'s mat when they left the state for the summer some time in June and it was no where to be found. Jackets and personal belongs were always being looked for when I picked them up. There are times when the front door is open and there is no secure in and out for children and parents to feel secure when there is no adult present and the front gate is always opened. 04:30 drop off time I constantly ran into issues of getting there and the representative was not there to open. I as a SSG platoon Sergeant needed this care with no issues as a Center establishment. When I was away there were too many issues in regards for my children's care and I withdrew them and I am currently exiting the military. I refuse to continue to pay childcare center who know I need care but give any kind of care that they feel appropriate. I needed my children to be good to go while I was training in the field and for the center to stay to standard feeding them appropriate [redacted]ls and ensuring that their safety was kept and or reported if there is an incident. I refuse the response because I have pulled my children out and am on course to exit the military due to constant issues with childcare that should have been professional and consistent with hours of operations and the upkeep of my children's wellbeing and personal belongings. The last two weeks my children were at the center were unacceptable care and I was no longer just going to tolerate any kind of care for my children. I still request the last two weeks to be refunded back to me. This place had a lot of chaos going on each time I entered it. Soldiers need care and we should be taken care of period. No half way care if the facility doesn't have the [redacted]ns for quality feeding and or staff I feel as if the operational plan needs to be revised.
Regards,
[redacted]