BRC Bike Shop

Review: I ordered a bike on Jan 22,2013,spoke with [redacted], owner of BRC Bikes.I then paid for the bike in full ($4200.00).Once the charges posted; [redacted] explained measurements were made and sent to Seven Cycles for production.I contacted [redacted] a month and a half, only to be given the run around about the bike status. I inquired multiple times, his response often being "bike was partially assembled" or various excuses sounding the same each time. After constant calls I finally got an update of bike being complete/ship on April 8th.The week came and went no bike/tracking number. I called [redacted], inquiring on what the status was,his response was You haven't received it?", "I shipped it last week." I received an invalid tracking number,I explained to him that that number was not valid, once again,excuses were made. I explained to [redacted] I wanted my money back if the bike could not be tracked.I went ahead and asked for a refund. I received a call from [redacted] later that morning stating the "bike was hit"and that he would have to file a claim for the bike, I asked him what he meant by "hit" and had no explanation, and said he would refund my money.Desired Settlement: I would like [redacted] to refund my $4200 dollars.

Business

Response:

Hello

All funds have been charged back, I believe every thing is refunded. My apologies

Thanks