Breakaway Electrical Contractor's

Contacted customer and apologized for the inconvenience and length of time it took for warranties to be cancelled and finalized. All warranties were cancelled for customer. Check was mailed to customer's financial institute on May 3, 2016. Check was accepted on May 4, at the
financial instituteCustomer purchased a protection product to be applied to vehicle and paid for the one time application. As a goodwill gesture, that company representative is refunding that amount also

We kept the customer's payment as requestedTo finalize the deal, Jim Norton Toyota of OKC absorbed the finance differenceCustomer happy at this time. Jim Norton Toyota of Oklahoma*** ***General Manager

On 2/21/2018, Mr*** came into Jim Norton Toyota OKC to have an oil change and tire rotation performed on his vehicleWhile attempting to perform the oil change, the oil pan threads were in fact pulled on his oil panMr*** was notified of this occurrence and asked Jim Norton Toyota OKC to
halt any further service work done on the vehicleAt this time Jim Norton Toyota OKC complied with Mr***’s requestNo tire rotation or oil change was performed on Mr***’s vehicle at Jim Norton Toyota OKC nor was he charged for any goods or servicesAdditionally, at no point in time were Mr***’s wheels removed from his vehicleJim Norton Toyota OKC put Mr*** in a loaner vehicle until he was able to have his personal vehicle picked up by a tow truck company to be taken to an alternative location of his choiceJim Norton Toyota OKC will not be providing Mr*** with their Insurance Company information for damages sustained as the dealership did not perform the services that he initially requested on his vehicle

We have refunded the entire amount the customer paid for parts. $1,returned to customer credit card on 9/13/ md *** *** Controller

Initial Business Response /* (1000, 5, 2016/01/16) */
We are very sorryThe door luck is simply worn out due to ageThe door latch was not related to accidentIt was not replaced by the insurance company when we did the repairWe can't warranty something that we didn't replaceWe will gladly
replace it at dealer costLet us know if you'd like for us to do thatSorry againThank you
Initial Consumer Rebuttal /* (3000, 7, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did replace the latch and it is not worn out as they claimThey fixed the latch once because it malfunctioned (because it was part of the warranty)It is now malfunctioning again and they claim they are not responsible for something they took responsibility for in the past? Why would they spend time on fixing something or replacing it as they claimed the last time I took the vehicle out there and now since they still did not resolve the problem they are trying to wash their hands of their responsibilityThey charged for repairing the door and it doesn't work properlyTheir body shop has poor business practices and doesn't care about customers nor do they honor their warranties
Final Business Response /* (4000, 9, 2016/01/30) */
Even with us never installing the part in the first place, when you came back we repaired it for free as goodwillWe do goodwill on simple repairs for many of our customers to help them avoid spending money on replacing the partUnfortunately in your case the simple repair didn't workWe're very sorry but we can't replace the item that we never installed in the first placeThank you