Complaint: [redacted]
I am rejecting this response because: Have you even spoken with [redacted], your GM? I have spoken with him and he did in-fact find the R12 and said he would recharge it. I am shocked to now hear you say that it will be converted, as that was NOT what I was told. Clearly there us NO communication at that dealershp repair department. I now have little faith that anything will repaired, let alone correctly.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We kept the customer's payment as requested. To finalize the deal, Jim Norton Toyota of OKC absorbed the finance difference. Customer happy at this time. Jim Norton Toyota of Oklahoma[redacted]General Manager
Initial Business Response /* (1000, 5, 2015/10/16) */
We're very sorry. We don't have access to tag agency software. We can only estimate the amount. No problem at all. We will issue the $118 check to cover the difference. Thank you for your business.
Initial Business Response /* (1000, 5, 2016/01/16) */
We are very sorry. The door luck is simply worn out due to age. The door latch was not related to accident. It was not replaced by the insurance company when we did the repair. We can't warranty something that we didn't replace. We will gladly...
replace it at dealer cost. Let us know if you'd like for us to do that. Sorry again. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did replace the latch and it is not worn out as they claim. They fixed the latch once because it malfunctioned (because it was part of the warranty). It is now malfunctioning again and they claim they are not responsible for something they took responsibility for in the past? Why would they spend time on fixing something or replacing it as they claimed the last time I took the vehicle out there and now since they still did not resolve the problem they are trying to wash their hands of their responsibility. They charged for repairing the door and it doesn't work properly. Their body shop has poor business practices and doesn't care about customers nor do they honor their warranties.
Final Business Response /* (4000, 9, 2016/01/30) */
Even with us never installing the part in the first place, when you came back we repaired it for free as goodwill. We do goodwill on simple repairs for many of our customers to help them avoid spending money on replacing the part. Unfortunately in your case the simple repair didn't work. We're very sorry but we can't replace the item that we never installed in the first place. Thank you
On 2/21/2018, Mr. [redacted] came into Jim Norton Toyota OKC to have an oil change and tire rotation performed on his vehicle. While attempting to perform the oil change, the oil pan threads were in fact pulled on his oil pan. Mr. [redacted] was notified of this occurrence and asked Jim Norton Toyota OKC to...
halt any further service work done on the vehicle. At this time Jim Norton Toyota OKC complied with Mr. [redacted]’s request. No tire rotation or oil change was performed on Mr. [redacted]’s vehicle at Jim Norton Toyota OKC nor was he charged for any goods or services. Additionally, at no point in time were Mr. [redacted]’s wheels removed from his vehicle. Jim Norton Toyota OKC put Mr. [redacted] in a loaner vehicle until he was able to have his personal vehicle picked up by a tow truck company to be taken to an alternative location of his choice. Jim Norton Toyota OKC will not be providing Mr. [redacted] with their Insurance Company information for damages sustained as the dealership did not perform the services that he initially requested on his vehicle.
To whom it may concern: Originally Mrs. [redacted] came in for service to refill and check for leaks in her air conditioning system. As her car is several years old, the Freon used to refill her particular system is no longer on the market and can not be purchased. This was not known to the...
Service Writer at our dealership at the time she was quoted her initial price. The only way to "fix" the vehicle would be for a conversion of the system to the newer Freon type to be done which costs more than the original quote. Additionally, the system would need to be checked to see if it would hold the Freon without leaks. The Dealership would be happy to provide Mrs. [redacted] with these services totaling $430 in cost for the original cost of the service quoted to her ($180). Thus she will be able to have the conversion and 1lb of Freon injected into the system to see where there may be any leaks in it for the cost of the older version of Freon that she was quoted on her initial visit to the dealership. Please feel free to contact me with any questions or concerns via email at [redacted]@jimnortontoyotaokc.com or ###-###-####. Thank you, [redacted] Variable Operations Jim Norton Toyota OKC
We received funds for the vehicle she purchased on 10/14/16. A check for $16,902.51 was overnighted to Regional Acceptance on 10/18/16 for the payoff on her trade.
Complaint: [redacted]
I am rejecting this response because: my trade in has not been paid off as of today. Final contract was signed on 10/3 and trade in still has not been paid off. My credit score is continuing to decrease.
Sincerely,
[redacted]
Contacted customer and apologized for the inconvenience and length of time it took for warranties to be cancelled and finalized. All warranties were cancelled for customer. Check was mailed to customer's financial institute on May 3, 2016. Check was accepted on May 4, 2016 at the...
financial institute. Customer purchased a protection product to be applied to vehicle and paid for the one time application. As a goodwill gesture, that company representative is refunding that amount also.
Contacted customer and apologized for the length of time to repair vehicle and inconvenience of the issue. Body Shop worked with customer's insurance company to repair vehicle to customer's satisfaction.
Complaint: [redacted]
I am rejecting this response because: Have you even spoken with [redacted], your GM? I have spoken with him and he did in-fact find the R12 and said he would recharge it. I am shocked to now hear you say that it will be converted, as that was NOT what I was told. Clearly there us NO communication at that dealershp repair department. I now have little faith that anything will repaired, let alone correctly.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We kept the customer's payment as requested. To finalize the deal, Jim Norton Toyota of OKC absorbed the finance difference. Customer happy at this time. Jim Norton Toyota of Oklahoma[redacted]General Manager
Initial Business Response /* (1000, 5, 2015/10/16) */
We're very sorry. We don't have access to tag agency software. We can only estimate the amount. No problem at all. We will issue the $118 check to cover the difference. Thank you for your business.
Initial Business Response /* (1000, 5, 2016/01/16) */
We are very sorry. The door luck is simply worn out due to age. The door latch was not related to accident. It was not replaced by the insurance company when we did the repair. We can't warranty something that we didn't replace. We will gladly...
replace it at dealer cost. Let us know if you'd like for us to do that. Sorry again. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did replace the latch and it is not worn out as they claim. They fixed the latch once because it malfunctioned (because it was part of the warranty). It is now malfunctioning again and they claim they are not responsible for something they took responsibility for in the past? Why would they spend time on fixing something or replacing it as they claimed the last time I took the vehicle out there and now since they still did not resolve the problem they are trying to wash their hands of their responsibility. They charged for repairing the door and it doesn't work properly. Their body shop has poor business practices and doesn't care about customers nor do they honor their warranties.
Final Business Response /* (4000, 9, 2016/01/30) */
Even with us never installing the part in the first place, when you came back we repaired it for free as goodwill. We do goodwill on simple repairs for many of our customers to help them avoid spending money on replacing the part. Unfortunately in your case the simple repair didn't work. We're very sorry but we can't replace the item that we never installed in the first place. Thank you
On 2/21/2018, Mr. [redacted] came into Jim Norton Toyota OKC to have an oil change and tire rotation performed on his vehicle. While attempting to perform the oil change, the oil pan threads were in fact pulled on his oil pan. Mr. [redacted] was notified of this occurrence and asked Jim Norton Toyota OKC to...
halt any further service work done on the vehicle. At this time Jim Norton Toyota OKC complied with Mr. [redacted]’s request. No tire rotation or oil change was performed on Mr. [redacted]’s vehicle at Jim Norton Toyota OKC nor was he charged for any goods or services. Additionally, at no point in time were Mr. [redacted]’s wheels removed from his vehicle. Jim Norton Toyota OKC put Mr. [redacted] in a loaner vehicle until he was able to have his personal vehicle picked up by a tow truck company to be taken to an alternative location of his choice. Jim Norton Toyota OKC will not be providing Mr. [redacted] with their Insurance Company information for damages sustained as the dealership did not perform the services that he initially requested on his vehicle.
To whom it may concern: Originally Mrs. [redacted] came in for service to refill and check for leaks in her air conditioning system. As her car is several years old, the Freon used to refill her particular system is no longer on the market and can not be purchased. This was not known to the...
Service Writer at our dealership at the time she was quoted her initial price. The only way to "fix" the vehicle would be for a conversion of the system to the newer Freon type to be done which costs more than the original quote. Additionally, the system would need to be checked to see if it would hold the Freon without leaks. The Dealership would be happy to provide Mrs. [redacted] with these services totaling $430 in cost for the original cost of the service quoted to her ($180). Thus she will be able to have the conversion and 1lb of Freon injected into the system to see where there may be any leaks in it for the cost of the older version of Freon that she was quoted on her initial visit to the dealership. Please feel free to contact me with any questions or concerns via email at [redacted]@jimnortontoyotaokc.com or ###-###-####. Thank you, [redacted] Variable Operations Jim Norton Toyota OKC
We have refunded the entire amount the customer paid for parts. $1,247.31 returned to customer credit card on 9/13/16. md [redacted] Controller
We received funds for the vehicle she purchased on 10/14/16. A check for $16,902.51 was overnighted to Regional Acceptance on 10/18/16 for the payoff on her trade.
Complaint: [redacted]
I am rejecting this response because: my trade in has not been paid off as of today. Final contract was signed on 10/3 and trade in still has not been paid off. My credit score is continuing to decrease.
Sincerely,
[redacted]
Contacted customer and apologized for the inconvenience and length of time it took for warranties to be cancelled and finalized. All warranties were cancelled for customer. Check was mailed to customer's financial institute on May 3, 2016. Check was accepted on May 4, 2016 at the...
financial institute. Customer purchased a protection product to be applied to vehicle and paid for the one time application. As a goodwill gesture, that company representative is refunding that amount also.
response was sent to customer.
Contacted customer and apologized for the length of time to repair vehicle and inconvenience of the issue. Body Shop worked with customer's insurance company to repair vehicle to customer's satisfaction.