Breath Easy Air Duct Services Reviews (1)
Review: On 3/11/14 I hired Breath Easy Ai to clean my air ducts and dryer vent tube from the interior as well as the exterior of the house. Unfortunately, the services were not performed correctly; property damage occurred as well as I was misrepresented with facts stated to me on the phone. I placed a phone call to the company that evening where I and a company representative (who would not state his name when asked) spoke and who apologized to me and stated that he would send out a technician the next day to complete the uncompleted work as well as fix property that was damaged while there technicians performed services. On the phone it was discussed that the services that were not rendered as well as the damage that was done to my property were going to be fixed to my satisfaction and the property damaged would be returned/fixed to its original state prior to the property being damaged. On 3/12/14 in order to resolve the issue Breathe Easy sent out the same technician to fix the hole in the ceiling (property damage)as well as complete the previous days job that was not completed. After the technician stated that he had finished the job I checked and upon inspection the dryer vent was not clear of any debris. I called the agent who I had spoken to on the phone (who again would not state his name) to express that I was not satisfied with the work done. The agent informed me that was all that could be done and hung up the phone. The agent who I had spoken to called the technician who was inside my dwelling and informed him to leave prior to completing the services as stated in the contract. Upon leaving my house, the technician physically assaulted me. I informed the technician that he had to leave the premises and that he was trespassing. I informed [redacted] County Police Department who later arrived on the scene at which time I filed a report. I have pictures of the vent pre and post services as well as video evidence of the assault that occurred.Desired Settlement: I would like the company toA) Refund of payment. I am going to dispute this with my credit card company as well and cancel the charge.B) Make payment to a business of my choice whom I hire to (I) fix the hole that was made in my ceiling (II) complete the work that was not completed by their company.