Breath of Fresh Air, Inc. (CPR & Healthcare Training)

A representative of the business provided the following response via telephone:
"Prior to the current year, students were advised to pick up certificates in the office We've communicated several times with Ms*** that her certificate was available for pickupMs*** has
never kept piarrangements to get her certificateWe have phone record documentation to show outreach to Ms*** to pick up her certificateAs a result of the complaint being filed with Revdex.com, Ms***'s certificate has since been mailed via Federal Express."

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Review: I took the first Pharmacy Tech course in 7/2012. I have never received my Certificate or Diploma. I have left numerous messages, and never talked to a person or had my messages returned. My total fee was $625.00. I either want my Certificate or my money back, because I am trying to take the State Boards.Desired Settlement: I want a refund or my Certificate.

Business

Response:

A representative of the business provided the following response via telephone:"Prior to the current year, students were advised to pick up certificates in the office. We've communicated several times with Ms. [redacted] that her certificate was available for pickup. Ms. [redacted] has never kept pick-up arrangements to get her certificate. We have phone record documentation to show outreach to Ms. [redacted] to pick up her certificate. As a result of the complaint being filed with Revdex.com, Ms. [redacted]'s certificate has since been mailed via Federal Express."

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,