Breckenridge Motor Co

Vehicle was purchased and thirty day warranty has expiredThere is nothing we can do for this customer

Initial Business Response / [redacted] (1000, 10, 2015/12/16) */ Her heat was working when she brought it in and if it is not, she needs to bring it back inWe do not accept returnedWe also told her if she wanted a second opinion and have them right it up and bring it in & we would take a look at it that way

We have resolved this with the customer

Complaint: ***
I am rejecting this response because: I would like to follow up with the complaint once we have received the vehicle after service was completedThe BMW had issues regarding the same
matter with us being told the vehicle was sent out and never was until the final day of having it in my possessionThat's when I was told about the transmission issueSo I'll respond once the car is returned
Sincerely,
*** * *** ***

This deal recinded

We are working with the customer

Initial Business Response /* (1000, 8, 2015/05/04) */
I am the owner and I did not receive the first notice of this complaint sent on 04/10/I did receive the second notice on 04/27/He bought a Wrangler Limited from me for $11,and traded in a Ford Focus for $He wanted the
sales tax financed and we did thatHe drove the Wrangler for about a month and put miles on itHe brought the Wrangler back and said the under carriage had rust and was unsafe to driveI was under no obligation to trade it, but I didHe purchased a Hyundai Genesis for $16,He said we did not give him the $1,credit for the Ford FocusWe allowed a credit of $14,on the Hyundai which is more than the $12,credit he would have received for the WranglerI tried to explain this to the customer but he got violentI told him to have his lawyer call me so that I could explain the details

Initial Business Response /* (1000, 5, 2015/06/25) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@me.com
Customer does have an extended warranty that covers those itemsWe are not a service department and cannot service the warrantyThe thirty day
warranty doesn't cover those items

Initial Business Response /* (1000, 6, 2015/09/14) */
Contact Name and Title: *** *** Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@hotmail.com
Customer is completely wrongThe safety and emissions were provided to the customerThe check engine light is a non covered item and
out of good faith we had the vehicle looked at by the chevy dealer

see attached

Complaint: ***I am rejecting this response because:I spoke with an employee of
this oganization named *** who stated to me tha tthe car a Mercedes clwas priced at 14698, there is a advertised price of the samewhen I arived in person I was told by *** "we cannot sell this car at this price would this be a problem"to me this price was used to draw coustemers in such as myself so I can be told I couldnt purchase the car, and then steer me into the direction of another clwith with higher miles and a higher price than the with lesser mile Sincerely,*** ***

Vehicle was purchased as-is and thirty day warranty has expired. There is nothing we can do for this customer.

Initial Business Response /* (1000, 10, 2015/12/16) */
Her heat was working when she brought it in and if it is not, she needs to bring it back in. We do not accept returned. We also told her if she wanted a second opinion and have them right it up and bring it in & we would take a look at it that...

way.

Please see attached letter from Breckenridge Motor Co. as well as the check stub for payoff and the lien release from lien holder.  If any additional information is needed for the credit beaure or from her lien holder please contact us.

We have resolved this with the customer.

This vehicle is already being repaired as we informed the customer from the beginning.

Customer was informed that he purchased an extended warranty and that they would cover the repair. He chose to pay himself.

I cannot cancel the warranty, because AUL has no record of doing any business with...

me. They have no record of the warranty being filed. I have contacted them about this numerous times. I also paid your sales department $3500. Plus, AUL doesn't warranty Range Rovers, so how could I have a warranty? I was told I had a warranty through AUL from Breckenridge.

We have worked this out with the customer

Initial Business Response /* (1000, 10, 2016/01/26) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@me.com
We are not the finance company and cannot place or remove anything from someones credit profile.