Sign in

Breck's

Sharing is caring! Have something to share about Breck's? Use RevDex to write a review
Reviews Breck's

Breck's Reviews (8)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 All I received from them was another bill this morning thank you for what you VE  tried to do this has been a nightmare

Ms. [redacted] Thank you for your correspondence. I apologize, I could not locate any orders on your account for the Dirty Dozen Iris Offer. The order listed in the complaint was placed on September 11th, using a 'coupon' email offer (Key [redacted]), for Bee Balm Mixture and Blue Hill Salvia. I...

also located an order placed on September 9th, that had some individual iris on it placed using a 'Up to 75% (Key [redacted]) email offer. The offer you were referring to - Dirty Dozen Iris Deal (Key [redacted]) was emailed out on September 10th, and it does mention that there are limited quantities available. I have included a copy of the email sent, order and key code information.  I apologize, many of the emails sent are for 'flash sales, or limited quantity' specials, and while the individual items may be available on the website, the special is not. If you have an order confirmation showing the Dirty Dozen Iris Deal placed using the Offer Keycode [redacted] (only offer that will give the discounted pricing), please forward that information, and I will be happy to review the order and work to resolve the matter. Please do not hesitate to contact us if you have any questions. Thank you,[redacted]BrecksCustomer Dispute Resolution Department?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Not happy with it but it is probably the best I will get.I want the issue settled. I am sending a final payment of $0.61 ($32.70 balance - $32.09 credit) with a request to close account and remove me from their mailing list.
Regards,
[redacted]

I issued the credit(s) on 12/3/14, and they posted to the Revolving Credit account on 12/3/14. If a bill was received, it had to have processed prior to the credits being issued. Ms. [redacted] has a 0 balance on both her in house and Revolving Credit balances. There is no balance due.
Thanks,
[redacted]
Customer Resolution






Billing or Collection Issues
- The company has failed to correct billing errors






The company has failed to correct
billing errors

select


In march and April I ordered
several different things from brecks one was for 160.00 two others for 39.94
I sent 3 different checks for these they gave me credit for the 160 and one
of the 39s I have faxed my cancel checks my bank statements , and have
emailed and called 5-6 times when I call they say they,VE fixed this then
they started adding late charges up to 70 dollars and threating to damage my
credit this month the bill is back down to 40.94. I, VE tried everything
please help me I have never dealt with anything like this thank you [redacted]

This is in response to the latest [redacted] reply. When I went to the last information from the customer, I could not access any attachments. After I put the brief response, selected ‘Complaint Overview’, the attachments came up. The last order that shipped ([redacted]) for $39.94 was what Ms. [redacted] refused. I have requested a credit for that amount to be removed from her balance.
 
Thank you and have a great day,
 
[redacted]
Gardens Alive!
Timekeeper
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
there is the matter of order [redacted] in the amount of $84.90 to be refunded and also Springhill order #[redacted] in the amount of $84.90 to be refunded  and than matters are cleared. Sorry but items I brought were not the money I paid for very disappointed!!!

Mr. [redacted], I apologize for the confusion. We actually received three Breck's orders in the mail from you using our Revolving Credit plan. This is where the bills are coming from as well. The first order was received...

on 04/11/16 for Fall Bulbs ($64.50) which shipped out on 09/02/16 Order 61350271400 (delivered 9/7/16 1:25 pm). The next order was received on 05/14/16 for Fall Bulbs which shipped in two parts ($44.92) shipped out on 09/02/16 and ($37.96) shipped out on 09/17/16 Order 61350271400 (delivered 9/26/16 2:44 pm)/61350271401 (delivered 9/22/16 1:14 pm). The last order was received on 06/02/16 for Fall Poppy Collection ($29.94) which shipped out on 09/24/16 Order 61540413400 (delivered 9/29/16 1:19 pm).
The total balance due (before finance charges) was $177.32 and we received a payment of $60.00 on 09/27/16. I am including copies of the order invoices to show the product ordered.
Thank you, [redacted] Brecks Customer Dispute Resolution

Mr. [redacted],
I apologize for the issues you had when contacting our Customer Service Department. We show that the order in question ([redacted]) shipped out on 09/18/14. We did not receive any response on the balance due until we received a call from you on 03/18/15 stating the payment was...

being mailed. Because it was not received by the beginning of April, the account was turned over to the Collection agency which does void all guarantees. We did receive the payment (Check # [redacted] $78.92) on May 21, 2015.We have contacted the collection agency to make sure the account has been pulled from them. I am attaching a copy of the invoice and credit issued ($65.97) which is the product total for order [redacted]. I apologize, but want to let you know this is a one time exception because our policy is as the our agents stated in the email sent 09/02/15. When an order and/or account is put into a 'bad' status, all guarantee on items are null and void. You should receive your refund check in the mail within the next 2-3 weeks.
Thank you,
[redacted]
Customer Dispute Resolution

Check fields!

Write a review of Breck's

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Breck's Rating

Overall satisfaction rating

Address: P.O. Box 2863, Monroe, Wisconsin, United States, 53566

Phone:

Show more...

Add contact information for Breck's

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated