Initial Business Response / [redacted] (1000, 5, 2015/02/25) */ Contact Name and Title: [redacted] Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com To whom it may concern; Ms [redacted] originally told us that she had allegedly gone through our state-of-the-art car wash on Tuesday 02/10/or Wednesday 02/11/She then returned to the dealership on the afternoon of Friday 02/13/2015, saying that a piece of trim surrounding a rear door window was missing and that it must have happened in our car washThe trim surrounds a small triangular piece fixed glass that is behind the rear door window that goes up and downFrom the factory, this trim piece is secured via special tape that in 20+ years experience at the dealership, we have not seen come apartUpon inspecting Ms [redacted] 's Lexus RX330, it is very obvious that paint and/or body work has been done to the vehicle in this vicinityIn addition, there is evidence of glue on the glass where, in our opinion, it is obvious someone attempted to previously glue the piece of trim back on From the factory, the trim piece surrounding the glass is not designed in such a way that it can be removed and re-attachedThe pieces are fused together at the factory and Lexus only sells the two parts as a single unit (just like it came from the factory) Due to the fact that the vehicle years old has already been to a body shop on one or more occasion for repairs in that area of the vehicle, that foreign adhesive residue is evident from what we believe to be a prior attempted repair, and that there was a gap in time between when she alleged had her car washed and when it was brought to her attention, we respectfully concluded and communicated that we would not pay to correct her cosmetic issueShe became very belligerent and "made a scene" in our service reception areaShe called the General Manager on Monday afternoonHe returned her call on Tuesday and explained the exhaustive level of training and detail that went into building our car washIn addition, due to the circumstances outlined previously, re-iterated that it was not reasonable to try to ask the store to pay for the repair The General Manager explained our good reputation and that we are the only Lexus Dealer in Illinois, Indiana, Wisconsin, and Michigan to earn Lexus' Highest Elite Award for customer satisfaction years in a row (one only Lexus Dealers in the entire country with that distinction)The GM also pointed out our A+ rating with the Revdex.com and that a family member had even served on the boardMs [redacted] wrongly surmised that the GM was trying to do was explain our overall excellent record of customer serviceShe ended the conversation indicating that unless we pay for the repair she would immediately disparage our name in the public domainWe believe our conclusion is reasonable and that we will not be bullied into paying for a repair of an year old vehicle that has obvious evidence of prior body/paint work The car wash is a special privilege we offer to our customers at no charge Sincerely, [redacted] Service/Parts Director Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree to the statement from Lexus First of all no body work was done on my car near this trim Second I did not use a glue on my car ,neither the body shop that I go to ever used a glue I bought this car from this Lexus dealer as used and if anybody from this shop used glue I was not aware of it until the trim felt off of my car Yes it is true that I went and wash my car on Tuesday and came back on Friday , but I have noticed this on Thursday night No repair was done ever around this area of my car I believe that the car wash brushes removed the trim I also do not agree with the statement from Lexus that they have never had any bad experience with their car wash because a lot of people I know have had problems with this dealer car wash Final Business Response / [redacted] (4000, 9, 2015/03/06) */ To Whom It May Concern: Ms [redacted] admits that there has been prior paint and body work done on her approximately year old carWhat she may not realize is that when a specific area of a car is painted/repaired, it is common to have to blend into adjoining areas in order to make the color matching as close and less obvious as possibleIt is common to remove whatever trim pieces are possible prior to paintingThat way, when the painting is complete, and the trim pieces are re-installed, the edge of the paint line is not noticeableThe trim surrounding the small fixed window is not intended to be removed separately from the windowThe proper way to do it involves removing and re-installing the window with the affixed trimPerhaps the body shop she used was not aware that the trim was not intended to be removed from the windowAlso, our car wash typically washes anywhere from to vehicles a dayIn the 10+ years since the car wash was built, and our Service Director (of five years) who oversees it daily operation, he has never seen this piece of trim come loose beforeOn the very rare occasion some minor issue arises in the car wash, the car wash staff immediately brings it to the attention to the Service DirectorWe would strongly refute Ms [redacted] 's statement that our car wash has problemsIn reality it is quite the oppositeWe have a very selective clientele who are quite particular about the care of their Lexus vehiclesWe often receive unsolicited very positive comments about the operation of our car wash and the staff that operate itWe find it ironic that if Ms [redacted] has concerns about our car wash, why would she continue to use it on an on-going basis? This is a family business that is known for superior serviceLast week we were informed that we earned Lexus' Elite Customer Satisfaction Award for the 22nd consecutive yearAs outlined in our previous response to this matter, we believe that there is enough uncertainty surrounding this situation that we feel that Ms [redacted] should be responsible for the replacement of the trim/window of her vehicle [redacted] General Manager
Initial Business Response /* (1000, 12, 2015/05/14) */
Received response via email:
The Project Management Professional (PMP) Exam Prep Bootcamp is a day courseThe prerequisites for this course are spelled out on our website and can be found here: http://www.learnit.com/course/project-management-professional-pmp-174-exam-prep-...⇄ />
We clearly define who should take this course: This class is intended to be taken by experienced project managers who have had previous, formal education in project managementThese candidates have completed the required hours of project management work as defined to make them eligible for taking the PMP(r) exam and are ready to review best practices and prepare to take the PMP(r) exam- See more at: http://www.learnit.com/course/project-management-professional-pmp-174-exam-prep-...⇄ />
We also clearly define who should not take this course: This class is intended to be taken by experienced project managers who have had previous, formal education in project managementThese candidates have completed the required hours of project management work as defined to make them eligible for taking the PMP(r) exam and are ready to review best practices and prepare to take the PMP(r) exam- See more at: http://www.learnit.com/course/project-management-professional-pmp-174-exam-prep-...⇄ />
Review:
We reviewed the six (there were six students in this course) Student Evaluations from the class & based on a rating of to 5, with being the highest (most favorable) score achievable, the following scores were given for this class:
Instructor Held Interest of Class:
Instructor Knowledge Level:
Instructor Response to Students:
Instructor was Easy to Follow:
Instructor was Useful:
Overall Instructor Score:
Satisfaction:
Recommend to others: out of students would recommend this class to others
We also discussed this class with our Instructor who indicated that every class is differentNot every student comes in with the same knowledge level although we do our best to ensure otherwise with our prerequisitesThe instructor indicated that all materials/chapters were covered; however, there was time spent in areas that were easier for some students
Learn iT! Resolution Response:
We strive for every student to have a great experience with us, & we value empowering people through Instruction, so we provide all students the ability to re-take any course, free of charge
After carefully reviewing the evaluations from our Students, and feedback from our Instructor, we are not compelled to provide the requested refundHowever, we are *** to extend an offer of $to use towards our e-learning courses, Learn iT! Anytime, found here: http://www.learnitanytime.com/
I've attached the student evaluations as I value transparencyPlease note that *** ***'s evaluation is also included
Please feel free to contact me with any questions in this matter
Sincerely,
*** ***
Initial Consumer Rebuttal /* (3000, 14, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already explained I am unable to take time out of work as I will not get paid to repeat the class that cost me $plus the cost of hotel, meals, transportationI feel my request was fairThe instructor noted I was the most advanced and he had to slow done for othersHe even gave us pages of all the material that he would not be covering to do on our ownI am being honest that he did NOT in any way follow the daily syllabus on the websiteHe left material not covered and retreated several times we were to do those chapters on our own as he had nothing to add to the procurement for example
Thank you *** ***
Initial Business Response /* (1000, 5, 2015/02/25) */
Contact Name and Title: [redacted] Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
To whom it may concern;
Ms. [redacted] originally told us that she had allegedly gone through our state-of-the-art car...
wash on Tuesday 02/10/2015 or Wednesday 02/11/2015. She then returned to the dealership on the afternoon of Friday 02/13/2015, saying that a piece of trim surrounding a rear door window was missing and that it must have happened in our car wash. The trim surrounds a small triangular piece fixed glass that is behind the rear door window that goes up and down. From the factory, this trim piece is secured via special tape that in 20+ years experience at the dealership, we have not seen come apart. Upon inspecting Ms. [redacted]'s 2004 Lexus RX330, it is very obvious that paint and/or body work has been done to the vehicle in this vicinity. In addition, there is evidence of glue on the glass where, in our opinion, it is obvious someone attempted to previously glue the piece of trim back on.
From the factory, the trim piece surrounding the glass is not designed in such a way that it can be removed and re-attached. The pieces are fused together at the factory and Lexus only sells the two parts as a single unit (just like it came from the factory).
Due to the fact that the vehicle 11 years old has already been to a body shop on one or more occasion for repairs in that area of the vehicle, that foreign adhesive residue is evident from what we believe to be a prior attempted repair, and that there was a gap in time between when she alleged had her car washed and when it was brought to her attention, we respectfully concluded and communicated that we would not pay to correct her cosmetic issue. She became very belligerent and "made a scene" in our service reception area. She called the General Manager on Monday afternoon. He returned her call on Tuesday and explained the exhaustive level of training and detail that went into building our car wash. In addition, due to the circumstances outlined previously, re-iterated that it was not reasonable to try to ask the store to pay for the repair.
The General Manager explained our good reputation and that we are the only Lexus Dealer in Illinois, Indiana, Wisconsin, and Michigan to earn Lexus' Highest Elite Award for customer satisfaction 21 years in a row (one only 11 Lexus Dealers in the entire country with that distinction). The GM also pointed out our A+ rating with the Revdex.com and that a family member had even served on the board. Ms. [redacted] wrongly surmised that the GM was trying to do was explain our overall excellent record of customer service. She ended the conversation indicating that unless we pay for the repair she would immediately disparage our name in the public domain. We believe our conclusion is reasonable and that we will not be bullied into paying for a repair of an 11 year old vehicle that has obvious evidence of prior body/paint work.
The car wash is a special privilege we offer to our customers at no charge.
Sincerely,
[redacted]
Service/Parts Director
Initial Consumer Rebuttal /* (3000, 7, 2015/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree to the statement from Lexus.
First of all no body work was done on my car near this trim.
Second I did not use a glue on my car ,neither the body shop that I go to ever used a glue.
I bought this car from this Lexus dealer as used and if anybody from this shop used glue I was not aware of it until the trim felt off of my car.
Yes it is true that I went and wash my car on Tuesday and came back on Friday , but I have noticed this on Thursday night.
No repair was done ever around this area of my car.
I believe that the car wash brushes removed the trim.
I also do not agree with the statement from Lexus that they have never had any bad experience with their car wash because a lot of people I know have had problems with this dealer car wash.
Final Business Response /* (4000, 9, 2015/03/06) */
To Whom It May Concern:
Ms. [redacted] admits that there has been prior paint and body work done on her approximately 11 year old car. What she may not realize is that when a specific area of a car is painted/repaired, it is common to have to blend into adjoining areas in order to make the color matching as close and less obvious as possible. It is common to remove whatever trim pieces are possible prior to painting. That way, when the painting is complete, and the trim pieces are re-installed, the edge of the paint line is not noticeable. The trim surrounding the small fixed window is not intended to be removed separately from the window. The proper way to do it involves removing and re-installing the window with the affixed trim. Perhaps the body shop she used was not aware that the trim was not intended to be removed from the window. Also, our car wash typically washes anywhere from 400 to 700 vehicles a day. In the 10+ years since the car wash was built, and our Service Director (of 25 five years) who oversees it daily operation, he has never seen this piece of trim come loose before. On the very rare occasion some minor issue arises in the car wash, the car wash staff immediately brings it to the attention to the Service Director. We would strongly refute Ms. [redacted]'s statement that our car wash has problems. In reality it is quite the opposite. We have a very selective clientele who are quite particular about the care of their Lexus vehicles. We often receive unsolicited very positive comments about the operation of our car wash and the staff that operate it. We find it ironic that if Ms. [redacted] has concerns about our car wash, why would she continue to use it on an on-going basis? This is a family business that is known for superior service. Last week we were informed that we earned Lexus' Elite Customer Satisfaction Award for the 22nd consecutive year. As outlined in our previous response to this matter, we believe that there is enough uncertainty surrounding this situation that we feel that Ms. [redacted] should be responsible for the replacement of the trim/window of her vehicle.
[redacted] General Manager
Initial Business Response / [redacted] (1000, 5, 2015/02/25) */ Contact Name and Title: [redacted] Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com To whom it may concern; Ms [redacted] originally told us that she had allegedly gone through our state-of-the-art car wash on Tuesday 02/10/or Wednesday 02/11/She then returned to the dealership on the afternoon of Friday 02/13/2015, saying that a piece of trim surrounding a rear door window was missing and that it must have happened in our car washThe trim surrounds a small triangular piece fixed glass that is behind the rear door window that goes up and downFrom the factory, this trim piece is secured via special tape that in 20+ years experience at the dealership, we have not seen come apartUpon inspecting Ms [redacted] 's Lexus RX330, it is very obvious that paint and/or body work has been done to the vehicle in this vicinityIn addition, there is evidence of glue on the glass where, in our opinion, it is obvious someone attempted to previously glue the piece of trim back on From the factory, the trim piece surrounding the glass is not designed in such a way that it can be removed and re-attachedThe pieces are fused together at the factory and Lexus only sells the two parts as a single unit (just like it came from the factory) Due to the fact that the vehicle years old has already been to a body shop on one or more occasion for repairs in that area of the vehicle, that foreign adhesive residue is evident from what we believe to be a prior attempted repair, and that there was a gap in time between when she alleged had her car washed and when it was brought to her attention, we respectfully concluded and communicated that we would not pay to correct her cosmetic issueShe became very belligerent and "made a scene" in our service reception areaShe called the General Manager on Monday afternoonHe returned her call on Tuesday and explained the exhaustive level of training and detail that went into building our car washIn addition, due to the circumstances outlined previously, re-iterated that it was not reasonable to try to ask the store to pay for the repair The General Manager explained our good reputation and that we are the only Lexus Dealer in Illinois, Indiana, Wisconsin, and Michigan to earn Lexus' Highest Elite Award for customer satisfaction years in a row (one only Lexus Dealers in the entire country with that distinction)The GM also pointed out our A+ rating with the Revdex.com and that a family member had even served on the boardMs [redacted] wrongly surmised that the GM was trying to do was explain our overall excellent record of customer serviceShe ended the conversation indicating that unless we pay for the repair she would immediately disparage our name in the public domainWe believe our conclusion is reasonable and that we will not be bullied into paying for a repair of an year old vehicle that has obvious evidence of prior body/paint work The car wash is a special privilege we offer to our customers at no charge Sincerely, [redacted] Service/Parts Director Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree to the statement from Lexus First of all no body work was done on my car near this trim Second I did not use a glue on my car ,neither the body shop that I go to ever used a glue I bought this car from this Lexus dealer as used and if anybody from this shop used glue I was not aware of it until the trim felt off of my car Yes it is true that I went and wash my car on Tuesday and came back on Friday , but I have noticed this on Thursday night No repair was done ever around this area of my car I believe that the car wash brushes removed the trim I also do not agree with the statement from Lexus that they have never had any bad experience with their car wash because a lot of people I know have had problems with this dealer car wash Final Business Response / [redacted] (4000, 9, 2015/03/06) */ To Whom It May Concern: Ms [redacted] admits that there has been prior paint and body work done on her approximately year old carWhat she may not realize is that when a specific area of a car is painted/repaired, it is common to have to blend into adjoining areas in order to make the color matching as close and less obvious as possibleIt is common to remove whatever trim pieces are possible prior to paintingThat way, when the painting is complete, and the trim pieces are re-installed, the edge of the paint line is not noticeableThe trim surrounding the small fixed window is not intended to be removed separately from the windowThe proper way to do it involves removing and re-installing the window with the affixed trimPerhaps the body shop she used was not aware that the trim was not intended to be removed from the windowAlso, our car wash typically washes anywhere from to vehicles a dayIn the 10+ years since the car wash was built, and our Service Director (of five years) who oversees it daily operation, he has never seen this piece of trim come loose beforeOn the very rare occasion some minor issue arises in the car wash, the car wash staff immediately brings it to the attention to the Service DirectorWe would strongly refute Ms [redacted] 's statement that our car wash has problemsIn reality it is quite the oppositeWe have a very selective clientele who are quite particular about the care of their Lexus vehiclesWe often receive unsolicited very positive comments about the operation of our car wash and the staff that operate itWe find it ironic that if Ms [redacted] has concerns about our car wash, why would she continue to use it on an on-going basis? This is a family business that is known for superior serviceLast week we were informed that we earned Lexus' Elite Customer Satisfaction Award for the 22nd consecutive yearAs outlined in our previous response to this matter, we believe that there is enough uncertainty surrounding this situation that we feel that Ms [redacted] should be responsible for the replacement of the trim/window of her vehicle [redacted] General Manager
Initial Business Response /* (1000, 12, 2015/05/14) */
Received response via email:
The Project Management Professional (PMP) Exam Prep Bootcamp is a day courseThe prerequisites for this course are spelled out on our website and can be found here:
http://www.learnit.com/course/project-management-professional-pmp-174-exam-prep-...⇄ /> We clearly define who should take this course: This class is intended to be taken by experienced project managers who have had previous, formal education in project managementThese candidates have completed the required hours of project management work as defined to make them eligible for taking the PMP(r) exam and are ready to review best practices and prepare to take the PMP(r) exam- See more at: http://www.learnit.com/course/project-management-professional-pmp-174-exam-prep-...⇄ /> We also clearly define who should not take this course: This class is intended to be taken by experienced project managers who have had previous, formal education in project managementThese candidates have completed the required hours of project management work as defined to make them eligible for taking the PMP(r) exam and are ready to review best practices and prepare to take the PMP(r) exam- See more at: http://www.learnit.com/course/project-management-professional-pmp-174-exam-prep-...⇄ /> Review:
We reviewed the six (there were six students in this course) Student Evaluations from the class & based on a rating of to 5, with being the highest (most favorable) score achievable, the following scores were given for this class:
Instructor Held Interest of Class:
Instructor Knowledge Level:
Instructor Response to Students:
Instructor was Easy to Follow:
Instructor was Useful:
Overall Instructor Score:
Satisfaction:
Recommend to others: out of students would recommend this class to others
We also discussed this class with our Instructor who indicated that every class is differentNot every student comes in with the same knowledge level although we do our best to ensure otherwise with our prerequisitesThe instructor indicated that all materials/chapters were covered; however, there was time spent in areas that were easier for some students
Learn iT! Resolution Response:
We strive for every student to have a great experience with us, & we value empowering people through Instruction, so we provide all students the ability to re-take any course, free of charge
After carefully reviewing the evaluations from our Students, and feedback from our Instructor, we are not compelled to provide the requested refundHowever, we are *** to extend an offer of $to use towards our e-learning courses, Learn iT! Anytime, found here: http://www.learnitanytime.com/
I've attached the student evaluations as I value transparencyPlease note that *** ***'s evaluation is also included
Please feel free to contact me with any questions in this matter
Sincerely,
*** ***
Initial Consumer Rebuttal /* (3000, 14, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already explained I am unable to take time out of work as I will not get paid to repeat the class that cost me $plus the cost of hotel, meals, transportationI feel my request was fairThe instructor noted I was the most advanced and he had to slow done for othersHe even gave us pages of all the material that he would not be covering to do on our ownI am being honest that he did NOT in any way follow the daily syllabus on the websiteHe left material not covered and retreated several times we were to do those chapters on our own as he had nothing to add to the procurement for example
Thank you *** ***
Initial Business Response /* (1000, 5, 2015/02/25) */
Contact Name and Title: [redacted] Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
To whom it may concern;
Ms. [redacted] originally told us that she had allegedly gone through our state-of-the-art car...
wash on Tuesday 02/10/2015 or Wednesday 02/11/2015. She then returned to the dealership on the afternoon of Friday 02/13/2015, saying that a piece of trim surrounding a rear door window was missing and that it must have happened in our car wash. The trim surrounds a small triangular piece fixed glass that is behind the rear door window that goes up and down. From the factory, this trim piece is secured via special tape that in 20+ years experience at the dealership, we have not seen come apart. Upon inspecting Ms. [redacted]'s 2004 Lexus RX330, it is very obvious that paint and/or body work has been done to the vehicle in this vicinity. In addition, there is evidence of glue on the glass where, in our opinion, it is obvious someone attempted to previously glue the piece of trim back on.
From the factory, the trim piece surrounding the glass is not designed in such a way that it can be removed and re-attached. The pieces are fused together at the factory and Lexus only sells the two parts as a single unit (just like it came from the factory).
Due to the fact that the vehicle 11 years old has already been to a body shop on one or more occasion for repairs in that area of the vehicle, that foreign adhesive residue is evident from what we believe to be a prior attempted repair, and that there was a gap in time between when she alleged had her car washed and when it was brought to her attention, we respectfully concluded and communicated that we would not pay to correct her cosmetic issue. She became very belligerent and "made a scene" in our service reception area. She called the General Manager on Monday afternoon. He returned her call on Tuesday and explained the exhaustive level of training and detail that went into building our car wash. In addition, due to the circumstances outlined previously, re-iterated that it was not reasonable to try to ask the store to pay for the repair.
The General Manager explained our good reputation and that we are the only Lexus Dealer in Illinois, Indiana, Wisconsin, and Michigan to earn Lexus' Highest Elite Award for customer satisfaction 21 years in a row (one only 11 Lexus Dealers in the entire country with that distinction). The GM also pointed out our A+ rating with the Revdex.com and that a family member had even served on the board. Ms. [redacted] wrongly surmised that the GM was trying to do was explain our overall excellent record of customer service. She ended the conversation indicating that unless we pay for the repair she would immediately disparage our name in the public domain. We believe our conclusion is reasonable and that we will not be bullied into paying for a repair of an 11 year old vehicle that has obvious evidence of prior body/paint work.
The car wash is a special privilege we offer to our customers at no charge.
Sincerely,
[redacted]
Service/Parts Director
Initial Consumer Rebuttal /* (3000, 7, 2015/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree to the statement from Lexus.
First of all no body work was done on my car near this trim.
Second I did not use a glue on my car ,neither the body shop that I go to ever used a glue.
I bought this car from this Lexus dealer as used and if anybody from this shop used glue I was not aware of it until the trim felt off of my car.
Yes it is true that I went and wash my car on Tuesday and came back on Friday , but I have noticed this on Thursday night.
No repair was done ever around this area of my car.
I believe that the car wash brushes removed the trim.
I also do not agree with the statement from Lexus that they have never had any bad experience with their car wash because a lot of people I know have had problems with this dealer car wash.
Final Business Response /* (4000, 9, 2015/03/06) */
To Whom It May Concern:
Ms. [redacted] admits that there has been prior paint and body work done on her approximately 11 year old car. What she may not realize is that when a specific area of a car is painted/repaired, it is common to have to blend into adjoining areas in order to make the color matching as close and less obvious as possible. It is common to remove whatever trim pieces are possible prior to painting. That way, when the painting is complete, and the trim pieces are re-installed, the edge of the paint line is not noticeable. The trim surrounding the small fixed window is not intended to be removed separately from the window. The proper way to do it involves removing and re-installing the window with the affixed trim. Perhaps the body shop she used was not aware that the trim was not intended to be removed from the window. Also, our car wash typically washes anywhere from 400 to 700 vehicles a day. In the 10+ years since the car wash was built, and our Service Director (of 25 five years) who oversees it daily operation, he has never seen this piece of trim come loose before. On the very rare occasion some minor issue arises in the car wash, the car wash staff immediately brings it to the attention to the Service Director. We would strongly refute Ms. [redacted]'s statement that our car wash has problems. In reality it is quite the opposite. We have a very selective clientele who are quite particular about the care of their Lexus vehicles. We often receive unsolicited very positive comments about the operation of our car wash and the staff that operate it. We find it ironic that if Ms. [redacted] has concerns about our car wash, why would she continue to use it on an on-going basis? This is a family business that is known for superior service. Last week we were informed that we earned Lexus' Elite Customer Satisfaction Award for the 22nd consecutive year. As outlined in our previous response to this matter, we believe that there is enough uncertainty surrounding this situation that we feel that Ms. [redacted] should be responsible for the replacement of the trim/window of her vehicle.
[redacted] General Manager