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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
On 7-1-15 at 8:45 am the first response from a female representative of Edward's Paving was made stating Ed would return my call. Five days later on 7-6-15 I called to find that the phone was disconnected . On 7-14-15 I tried the number again to see if any information was available and Ed answered. He sent out Samuel P[redacted] to see the driveway . He offered me seal coat . I rejected that stating that will not repair it. On 7-16-15 Ed called me to come out on 7-18-15 to see it. I showed Ed that only 1/2" of asphalt was laid. It was laid so thin that the day of install it blew out and my new driveway had a 4'x 8' hole that needed to be patched.The offer Ed made was to fill pealing areas with hot tar, all the stretch cracks with black sand, and then seal coat the driveway. He stated he will not repave the driveway, it was solid. I'm not sure how this is going to make a 1/2" of asphalt on loose fine gravel solid. I will allow him to do it since he is the professional and then I will see from that point what happens to the driveway. The initial sale in August 20 2014 was made by Samuel P[redacted] . We agreed at that time the driveway would be milled at garages, sidewalk, and at end of drive connecting to neighbors drive. Tack material would be sprayed on old driveway to make new stick better and a minimum of 2" finished asphalt would be laid. This matched the other quotes I received from other paving companies prior to his. This was a verbal contract with a hand shake. I confronted Samuel P[redacted] on the phone 8-1-15 about this agreement and he denied it. Stating whatever is on the contract is what will be done. He stated he was only a laborer and seal coater not a paver and does not work for Ed anymore. The contract I received was written by Ed at the end of the job when I asked for a receipt for my $9800 cash payment. It did not reflect the initial sale. At this point it appears a verbal agreement and hand shake is no longer good in today's world. In the next year or two when I have to repave the drive again I will make sure to have everything in writing before any work is done. I will chalk this up as a $9800 lesson. I will accept the fact that the buyer should beware of acts such as this made by contractors.
Regards,
[redacted]

July 27, 2015To Whom it May Concern:This letter is in response to the complaint filed by [redacted]. The case ID # [redacted].[redacted]'s job was completed in August 2014. He called to inform us on some concerns he had with the driveway. I spoke to him in June 2015 to let him know I would...

be out to take a look at his driveway. In the mean time of was in the process of moving and instead of the phonir company forwarding my calls, they accidently disconnected my line. I have since spoken with [redacted] upon receiving your letter. We have come to an agrrement to resolve his concerns with the driveway.If there is anything further that needs to be addressed, pleae feel free to contact me at the number you have on file.Sincerely, Edward W

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Address: 30 Oak St, Kent, New York, United States, 18707-1424

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