Breezie Castell Marketing

I paid $1,500 as a deposit for Breezie Castell to develop a website for my small business. After several months passing and never receiving any content, create, draft or creative proposals, I requested a refund which Breezie Castell agreed to send me. She stated that she will have to break up the refund over multiple months, I agreed. needless to say she had no intention of refunding me a penny as I never saw a one.
The money is not the issue it the principal, do not say you are going to do something as a business and not follow through.
Breezie Castell is nothing short of a complete SCAM, beware.

The following is the email I sent to client after she requested a refund.The pdf referenced in the response is attachedRegarding tampering with emails and dishonesty, there's proof and dated emails that are impossible to tamper with and are the same for both partiesBeyond the attached
response to client and pdf documenting the timeline, I received a consistent stream of public social media comments and 'likes' showing no dissatisfaction for the months. Email sent to client: On Jan after discussing your needs in broad strokes, you identified the need for my services under the Everything pa**age plus eCourse which includes:Websitelogobrandingsocial mediaprint pa**ages eCourse Design and Development with ecommerceLead/Sales pagePromotional PicturesTwo custom OdesignsUp to internal pages or 'modules'Contact PageTech Manual for studentsVideo uploadDownload Audio Buttons for each videoGraphics for each pdf or ebookPDF Creation for videos if neededCover graphics for each videoUp to custom promotional graphics for social media eCommerce integrationThis began our engagementAt the outset of our engagement we had our initial consult where I communicated how the process would work, that at several points along the process I would need to receive content from you to complete certain stages.This has all been maintained and documented in asana where you have had access to your project, visibility to completed and outstanding tasks, and status throughout the processI explained the timeline is designed to be completed in months but that certain stages must be completed before moving on to additional stagesAnd that I would require content and feedba** during the process.Here is the screenshot that shows what steps and tasks are still outstanding after months due to undelivered collateral from you.The attached PDF history of our email contacts documents my timely requests for content from you, so that I could close the chapter on tasks and stages of the project and move on to complete the project as a whole.Since so much time had passed without receiving content from you I pre-built what I could of subsequent stages pending your contentIn the attached PDF documenting our conversations you can see time stamped requests for undelivered content from you that has prevented the project from being completed the last week of March.La**ing content provided by you, I proceeded to pre-build the later stages of the project prior to receiving the necessary content from you.I agree that months is an extremely long project timeBeing able to deliver a project like this is predicated on having the collateral and content text from my client in keeping with the project schedule as first discussed at the outset of the engagement, as well as timely feedba** from my clients at stages along the project.The attached PDF which documents our conversations throughout the course of the project as well as the project status inside asana, which you have access to and from where we coordinate the project together, show ongoing communication from me requesting the needed inputs from you of feedba**, text, content, photos, and log-in's.Things that will extend a project passed its inherent completion date include: changes in branding, direction, and scope mid-projectProjects can also become delayed by a la** of text delivery and other collateral from a clientAdditionally, when the project requires feedba** from the client, delays of days, weeks, or months can add unnecessary roadblo**s to timely completion.Some of my clients may not have all of the necessary content, and text prepared when engaging my servicesIn these cases, I extend flexibility to suit my clients' needs, which often results in extending the project timeline past the project's inherent, and initially agreed upon timeline.In our project relationship, in order to drive timely and structured progress toward project completion, I offered on 8/16/to provide my consulting services to help organize your eCourse content at no cost to youI provide this service starting at $400.00, but offered the service to you at no cost so we could get this project completed.This offer of my consulting services still stands.Here is a list of the outstanding tasks, content, and feedba** needed to fully complete the project as agreed upon when you engaged my services.When I receive the pending tasks, content, and assignments from you, the project will be completed in one business day, plus any revisions requested by you.As reflected in my policies, I understand that life happens, and that my clients may not be ready immediatelyWhen this happens, I detach the project from daily calendar, and that when clients are ready to see gage, or provide their feedba**, I re-prioritize the project completion.I am currently engaged with many client projects, and I will make your project a priority as soon as I receive the necessary contributions from you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]2, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On December 2nd, 2015, I reached out to Breezie Castell (BC) via her website to inquire about her website design and marketing services.  After several email correspondences, I decided on enlisting Ms. Castell's services, which included the following:Everything Pa**ageWebsite, logo, branding, social media, and print pa**ages eCourse Design and DevelopmentLead/Sales page & Promotional Pictures to build your list and promote your program; Two custom Opt-in designs, Up to 10 internal pages or 'modules', Contact Page, Tech Manual for students, Video upload, Download Audio Buttons for each video, Graphics for each pdf or ebook, PDF Creation for videos if needed, Cover graphics for each video, Up to 5 custom promotional graphics for instagram, facebook & pinterest. eCommerce integrationche**out/ payment integration/shipping & tax integration with product, category, cart and che**out pages designedThe following screen shots from Ms. Castell's website include descriptions of the services that were agreed upon with payment:These services, which were agreed to be provided by Ms. Castell, were paid for in full for the amount of $,2,391.25 with via PayPal on January 8th, 2015.  Upon payment, I received Ms. Castell's "Welcome Pa**et" (see attachment 'Welcometobcm-2'), noting that I would receive an estimated timeline with deliverables (screenshot below):At the time of payment, nor at any other point in my business relationship with Ms. Castell was I provided with a timeline deliverable for my project, as noted she would provide in her Welcome Pa**et.  In addition, Ms. Castell noted in both verbal discussion prior to payment and in her outline of her policies/procedures that estimated project time would be approximately 2.5 months (see below screenshot from Ms. Castell's website outlining estimated project time):After approximately 9 months from the time I remitted full payment for the above described project, I terminated my business agreement with Ms. Castell on September 8th, 2016.  This decision was based on the fact that I did not receive any deliverables or services that were paid for by delivery date, including a functional website, completed branding, print products, or ecourse. Ms. Castell was given multiple opportunities to deliver on the agreed services as promised, though continually fell short.  It was also at this point that I made my first request for a full refund from Ms. Castell in the amount of $2,381.25.The attached PDF file (Attachment 'Breezie Castell Marketing Email Correspondence') provides my entire email history correspondence with Ms. Castell from December 2015-September 2016.  I have also outlined my correspondence with Ms. Castell below, which directly parallels the attached PDF file of my email correspondence with Ms. Castell:(Please note the following abbreviations: **=[redacted], BC=Breezie Castell)December 2nd - ** reached out to BC inquiring of services.January 8th - Payment made in full for services described above.  Crystal submitted email to BC to confirm receipt of payment.  January 9th - BC requested ** to share Pinterest Board with BC.  ** fulfilled this request.January 12: BC a**nowledged receipt of **’s Pinterest Board.  Noted in correspondence, “From here I can begin the wireframe of the site…” ** also provided Wordpress and Blue Host Login information to BC for siteJanuary 17 - BC sent ** email to notify of Asana tasksJanuary 25: ** a**nowledged tasks assigned and built out in Asana.January 29th - BC sent email requesting examples of look/feel that ** would like for website.February 1st - ** responded to BC email, fulfilling request for examples of look/feel that ** would like for Website.  ** provided login information for Word Press/Blue Host for 2nd time. February 5: BC provided ** with Mood BoardFebruary 5: ** approved of Mood Board.February 16: ** sent BC email requesting update on project, che**ing in and asking about any time sensitive tasks that ** needed to address to keep project moving forward (refer to email for additional details)February 16: BC replied with response, “I need content to work with”.  No specifics or details mentioned.February 18: ** responded, noting willingness to provide any content that is needed, and asking again specifically about time sensitive materials need to keep project going.February 23:  BC responded (See email PDF) apologizing for delay, noting, “I will send you a mo**up of what I need content for, and you can send it to me as you have it!”March 14: ** che**ing in with BC via email, asking if there is anything else needed for project to move forward and asking where I can set up draft blog postsMarch 31:  ** sent email to BC to che** in AGAIN and request update/status on project.  ** notified BC that ** had uploaded content/photos in dropbox for the website. ** also repeated request for a timeline in terms of completion of project. (Noted: ** never received timeline for deliverables from BC).  ** expressed concern about BC completing business agreement. March 31: BC responded that “I’m a little bit at a halt until I get content…” Noted at this point, no deliverables yet received regarding logo, branding, or printing products that could have been completed without content for actual website. [NOTE: NO CORRESPONDENCE OR UPDATES FROM BC BETWEEN MARCH 31st and MAY 18] May 18: ** AGAIN requested update on progress of website.  Notified BC that hosting pa**age for site renewed.  ** also expressed concern that ** losing business due to la** of functional website.  ** asked BC if ** could make old website live until new one up and running (refer to email on May 18th in enclosed PDF for additional detail)May 20:  BC responded to ** May 18th email, noting: “I have mo**ups for the design for feedba**, and I can do the “shell” of the sites for you and have you pop in the content when you are ready.  What do you think about that? I will send you the mo**ups.” (NOTED:  BC did NOT make any mention of receipt of content being time sensitive in order to move forward with completion of project.  Also noted, ** never received mo**ups to review or approve). May 21: ** responded with approval of BC suggestions as well as “ looking forward to seeing the mo**ups”  June 6: BC requested ** resend bluehost login information after ** already provided twice up to this point of project.June 6: ** resent log-in information (3rd time), also requested BC to update **’s email on websiteJune 21:  ** received email from BC stating, “I am about ¾ done with everything, including the templates for you to pop in your own content (both sites and branding collateral)” - See attached email.  Again, NO mention of need for content to continue proceeding.June 24: ** emailed BC requesting a “Coming Soon” page with a subscribe box on current domain since page left completely blank through the duration of this time.  Expressed ongoing concern about losing potential business due to la** of website.June 24: BC responded to email.  BC requested log in info for domain (4th request for this information).  June 27:  ** responded to BC requests.  Sent site login information for 4th time, including Mail Chimp Account information.[NOTE: NO CORRESPONDENCE FROM BC TO ** FROM JUNE 27-AUGUST 11, NO UPDATES PROVIDED AND NO NOTIFICATIONS OF MO**UPS OR MATERIALS READY FOR ** REVIEW IN DROPBOX, GOOGLE DRIVE OR ASANA]August 11: ** emailed BC to che** in on progress of project AGAIN.  Noted that “I had hoped we might be close to wrapping things up at this point, as I have found myself needing to put several things on hold with my business without the website in place.”  ** asked about reasonable idea as to when project would be completed (see email PDF for additional details). August 11: BC responded via email noting personal site is done, and “I have everything pretty ready to be “filled in” as far as the ecourse…”  Personal site was made LIVE without any discussion, review, or approval of the work that had been done by **.August 12:  ** became aware that website live.  ** noted, “...this is the first chance I have had to see the website.  I have not yet had the opportunity to review or provide feedba** for revisions, nor did I approve the site to go live as is.”  ** email to BC included multiple concerns, including that site was live without approval.  Ask to discuss several aspects of the site.  Requested site be moved to maintenance mode until **/BC reviewed and ** approved final revisions.  ** also requested update on other aspects of project that had not yet been received, including Social Media Graphics and Branded Printed Materials.  ** noted that these deliverables were not enclosed in the shared Google Drive Folder.  ** asked when to expect Branded Printed Materials, including letterhead, business cards, and coordinating envelopes.August 12: BC responded confirming site was made live on August 11 without ** approval or authorization.  BC also noted “..your deliverables are moving from my comp to the folder.  The branding and personal site have been ready for feedba** for some time.  Let me re-send.”  Noted: ** had not seen or been notified of any materials pending review or approval.August 12:  ** requested BC to resend ALL materials that were ready for review, as ** was never notified of materials pending approval.  ** requested site to be moved ba** into maintenance mode as soon as possible as several aspects that needed to be addressed and corrected.August 12: BC responded, “I wasn’t sure how urgent everything was.  I just waited since you were not hounding me.” BC ask ** to provide feedba** on materials.  BC noted “revisions take a couple days up to one week.”August 12: ** expressed concerns about BC’s communication.  ** reiterated that website was never requested to go live in any correspondence, noting “I am concerned that the site was pushed live without any communication between us.”  ** noted intention to move forward and work with BC to resolve these issues for a thorough completion of the project that had already been paid for in full.  August 12: BC noted ** could provide feedba** via word doc, email, asana, text, Facebook or any other way “you see fit”August 15: BC/** spoke by phone to further address ** concerns.  BC noted for ** to proceed by outlining revision requests and submitting to BC, in which revisions would be completed in 2-7 days upon receipt.August 22:  BC sent ** email confirming what was discussed in phone call on August 15. Confirmed that ** would provide feedba** on website.  August 24:  ** responded to BC email, confirmed that ** was putting together revision requests for BC implementation.August 25:  ** sent detailed outline to BC with revision requests via Google Docs (PDF of Revision Requests for Website Attached, title "WebsiteFeedba**RevisionRequests').August 25:  BC asked ** if would like to go in a more “Earthy Direction With the Grand”August 27: ** responded to BC question from Aug 25th EmailSeptember 6: BC set up tasks in Asana for 1st round of revisions (NOTE: This occurred 12 days AFTER original revision requests were sent, when BC promised in earlier email/phone discussion that revisions would be completed within 2-7 days of receipt.  No changes or revisions had been implemented to the website at this point.  Also noted, deliverables for branding pa**age and social media graphics still not received as promised by BC on August 12).  September 8: ** sent termination of agreement, 1st Request for Refund (see copy of email enclosed for further details).On September 9th, 2016, I received an email response from Ms. Castell (included in Email Correspondence PDF file).  In her email response, Ms. Castell did not a**nowledge my request for a refund, nor did she respond to the multiple concerns I listed regarding her la** of communication throughout the project time and timely provision of deliverables/services that were paid for in full.  Ms. Castell attempted to rebuttal my email by stating that tasks were "still outstanding after 9 months due to undelivered collateral from you".  Within this email, Ms. Castell provided screen shots from her Asana project manager, which lists various outstanding tasks and requests for me.  As you can see from the timestamp in these screenshots, Ms. Castell set up these tasks on September 6th, 2016, 12 days after revision requests were made for my project, and these had not been outstanding throughout the time of our business agreement.  This contradicts Ms. Castell's claim that she did not have the necessary materials from me to complete my project due to these "outstanding tasks":Additionally, Ms. Castell went back into previous tasks that had been completed by me (and were marked completed), and changed them back to "incomplete" to create the appearance of tasks that remained outstanding (see sample screenshot below):Ms. Castell also attempted to manipulate our email correspondences by directly tampering with my emails to her.  In her email to me on September 9th, 2016, Ms. Castell included the attached PDF file, titled "[redacted] Project Communication Summary", it which she includes partial and selective emails from our correspondence history, as well as directly tampering with some of my emails to leave out important discussions between us both.  If you compare her project communication summary with my email Correspondence PDF file, you will notice the discrepancies described above.  Because of Ms. Castell's further dishonesty and unwillingness to comply with my request for a full refund due to lack of services/deliverables, I responded to Ms. Castell via email again on September 9th, 2016 (see attached PDF titled, "BreezieCastelFinalRefundRequest").  I again requested a refund in the amount of $2,381.25 by September 15th, 2016.Unfortunately, Ms. Castell did not respond to my final email sent on September 9th, nor did she refund my money as requested or attempt to reach any agreement.On September 22nd, 14 days after said agreement was terminated and Ms. Castell was instructed to immediately desist from work on this project, I became aware via an app notification that Ms. Castell had uploaded materials into a shared dropbox folder (though she did not provide any communication to me about this).  The following screenshots below show materials that were uploaded and correlating timestamps from inside our shared dropbox folder:These materials were uploaded post-termination of business agreement and were never seen by me throughout duration of our contracted time, nor did I have the opportunity to review, provide feedback for revisions, or approve of these materials for use.The uploading of these materials by Ms. Castell on September 22nd are further proof that Ms. Castell was fully able to complete these aspects of my project for which I enlisted her services, without any necessary collateral or content from me, which she cites in her email rebuttal on September 8th, 2016.  Ms. Castell had all the necessary materials to complete my project in full and was fully capable of completing and timely providing deliverables and services as paid for.In light of this evidence, I stand by my request for a refund in full from Ms. Castell in the amount of $2,381.25.If any other further information is needed from me to continue this dispute, please do not hesitate to contact me. 
Regards,
[redacted]