I ordered a watch band that did not fit my husbands watch. It was a gift so I got it the month before his bday. It didn't fit so I tried to return it. Because it was 45 days instead of 30 they would not refund. Very expensive band that is certainly still usable to the company but they won't refund. I can't imagine it is worth losing someone's business over 15 days. If I could give them zero stars I would. I will never buy my husband another Breitling ever again.
7 times the watch was returned for repairs in less than 2 years. Breathing and Mayors both suck. They want over 700 for a watch band. They must not have quality control because of how many times they had my watch.
I purchase my super ocean watch and paid over 4K plus tax. after using the watch for few times the crown from the watch fell off.. Breitling decline my warranty claim and ask me to pay over $300 to fix the issue.. what an rip off company and crappy cheap watch! please stay away from this brand!
Complaint: [redacted] I am rejecting this response because: the information provided by the merchant is incorrect, the company reprisentanive emailed me on January 19th asking me for additional fees I emailed here back a screen shot of the response on the Revdex.com websiteBut she never replied back neither called mePlease review the attached screen shot of my response Sincerely, [redacted] ***
Please be advised that the watch was repaired as agreed and it is ready for pick up in our New York store We are unable to offer the requested monetary compensation to the customerPlease let me know if you have any additional questionsBest Regards, Margaret P***
Mr [redacted] mailed his Breitling watch to us for a repair ( [redacted] ) His watch was received on 6/27/and an estimate for the needed repairs was generated on 6/30/ The technical staff evaluated the watch and determined that there was moisture damage inside of his watch /> A complete movement overhaul was needed and the dial, hands and crown had to be replaced The estimate that was provided to Mr [redacted] also indicated that the antiglare coating on his crystal was scratched but since the crystal does not affect the performance of the watch, it was notes on the estimate as an option Mr [redacted] faxed us a written approval on July 2, for required items only (crystal replacement was declined) The repair was completed as agreed and it was shipped out on 9/02/ Mr [redacted] called us on September 9th to let us know that his original dial color was blue and we changed it to black I had the techs pull the original dial and the old dial was indeed black Mr [redacted] ended up talking to the service director who contacted our offices in [redacted] to inquire what dial color was the watch originally produces with it They informed us that the watch was produced with black dial Mr [redacted] than indicated to us that we must have removed the antiglare coating on his crystal because the new dial appears to be different in color (old dial had water damage and thus the intensity of the color of the old and new dial might be different) We tried to assure Mr [redacted] that we would never remove the antiglare coating from his crystal, as this is something that we never do (even though some customers might request it), but he would not accept our explanationsWe asked him to return the watch to us and we will be happy to provide him with another estimate for a crystal replacementWe hope this clarifies the situation but please feel free to contact us with any additional questions or concerns you may have Best Regards, [redacted] After Sales Service Manager
Please be advised that the watch in question model [redacted] / serial [redacted] was received from [redacted] Jewelry store on 10/29/with a note that the dial is loose and to estimate for service The technical staff evaluated the watch and determined that the dial feet are broken and the watch needs service The estimate, listing all the parts that had to be replaced and the necessary services, was forwarded to the store We received a request from the store for the watch to be mailed back to them with no work done to it Please be advised that the mentioned watch came with a two year warranty so at this point in time the warranty is expired and no longer applicable We are unable to perform the repairs at no charge as requested Please let me know if you have any additional questions
Theives
Complaint: [redacted] I am rejecting this response because: the information provided by the merchant is incorrect, the company reprisentanive emailed me on January 19th asking me for additional fees I emailed here back a screen shot of the response on the Revdex.com websiteBut she never replied back neither called mePlease review the attached screen shot of my response Sincerely, [redacted] ***
Please be advised that the watch was repaired as agreed and it is ready for pick up in our New York store We are unable to offer the requested monetary compensation to the customerPlease let me know if you have any additional questionsBest Regards, Margaret P***
Mr [redacted] mailed his Breitling watch to us for a repair ( [redacted] ) His watch was received on 6/27/and an estimate for the needed repairs was generated on 6/30/ The technical staff evaluated the watch and determined that there was moisture damage inside of his watch /> A complete movement overhaul was needed and the dial, hands and crown had to be replaced The estimate that was provided to Mr [redacted] also indicated that the antiglare coating on his crystal was scratched but since the crystal does not affect the performance of the watch, it was notes on the estimate as an option Mr [redacted] faxed us a written approval on July 2, for required items only (crystal replacement was declined) The repair was completed as agreed and it was shipped out on 9/02/ Mr [redacted] called us on September 9th to let us know that his original dial color was blue and we changed it to black I had the techs pull the original dial and the old dial was indeed black Mr [redacted] ended up talking to the service director who contacted our offices in [redacted] to inquire what dial color was the watch originally produces with it They informed us that the watch was produced with black dial Mr [redacted] than indicated to us that we must have removed the antiglare coating on his crystal because the new dial appears to be different in color (old dial had water damage and thus the intensity of the color of the old and new dial might be different) We tried to assure Mr [redacted] that we would never remove the antiglare coating from his crystal, as this is something that we never do (even though some customers might request it), but he would not accept our explanationsWe asked him to return the watch to us and we will be happy to provide him with another estimate for a crystal replacementWe hope this clarifies the situation but please feel free to contact us with any additional questions or concerns you may have Best Regards, [redacted] After Sales Service Manager
Please be advised that the watch in question model [redacted] / serial [redacted] was received from [redacted] Jewelry store on 10/29/with a note that the dial is loose and to estimate for service The technical staff evaluated the watch and determined that the dial feet are broken and the watch needs service The estimate, listing all the parts that had to be replaced and the necessary services, was forwarded to the store We received a request from the store for the watch to be mailed back to them with no work done to it Please be advised that the mentioned watch came with a two year warranty so at this point in time the warranty is expired and no longer applicable We are unable to perform the repairs at no charge as requested Please let me know if you have any additional questions