On 6/26/we made a visit to Mrs [redacted] 's home in response to her complaint of air quality issues in her new home When we arrived on June 26th we noticed that her electronic air cleaner was not turned on and that she did not have a low return in her home which would make it very cold in the winter Her heat comes out of the ceiling and a high return in the ceiling would pull the heat across the ceiling into the return and she would have very cold winter floor temperatures, especially problematic for elderly individuals We turned her electronic air cleaner back on for her As requested by Mrs [redacted] , we provided a quote for installing a REME air purifier exactly like the one she had in her other home as well as a thermostat Additionally, we provided an estimate for installing a low return duct to pull the cold air off the floor Mrs [redacted] contacted us on 6/29/and gave us approval to install the REME and thermostat On 7/6/we installed the REME for $1,but she declined to have the thermostat installed She then requested a quote on a dehumidifier and a thermostat On 8/25/Mrs [redacted] called to schedule the low return ductwork we had quoted plus installing a central humidifier The return ductwork and humidifier was installed on 9/17/thru 9/18/for $3, On 12/15/Mrs [redacted] called us with a complaint that the humidifier was running constantly and that the humidity was 53% in the home She said it felt too humid and wet feeling Our technician found the humidifier we installed was not running but a free standing humidifier in her bedroom was running This is where she took her humidity readingsWe charged her $for this trip rather than our customary $feeOn 2/18/Mrs [redacted] called in to schedule the thermostat installation When our technican arrived, she declined to have the thermostat installed We did not bill her for this trip On 3/25/Mrs [redacted] called in to say there was a loud noise from the HVAC equipment in the attic and that she also doesn't think the REME is working properly We found the filter was dirty, which we cleaned and verified the REME was working properly We recommended and installed a new programmable thermostat for $ On 4/21/Mrs [redacted] called to say there was fuzzy dust all over the house We could not find anything wrong and did not bill the customer for this trip On 7/11/Mrs [redacted] called in to say her unit was not cooling She said she had to play with the thermostat to get it to come on We replaced the thermostat with a new unit We did not charge her for this visit On 7/17/Mrs [redacted] called in to say the thermostat was not working We found that her unit was low on refrigerant and added two pounds of refrigerant for $ We did not charge her a $diagnostics fee for this trip This is the first time she asked us to service her HVAC equipment Once the refrigerant was added the unit began cooling properly
On 6/26/we made a visit to Mrs [redacted] 's home in response to her complaint of air quality issues in her new home When we arrived on June 26th we noticed that her electronic air cleaner was not turned on and that she did not have a low return in her home which would make it very cold in the winter Her heat comes out of the ceiling and a high return in the ceiling would pull the heat across the ceiling into the return and she would have very cold winter floor temperatures, especially problematic for elderly individuals We turned her electronic air cleaner back on for her As requested by Mrs [redacted] , we provided a quote for installing a REME air purifier exactly like the one she had in her other home as well as a thermostat Additionally, we provided an estimate for installing a low return duct to pull the cold air off the floor Mrs [redacted] contacted us on 6/29/and gave us approval to install the REME and thermostat On 7/6/we installed the REME for $1,but she declined to have the thermostat installed She then requested a quote on a dehumidifier and a thermostat On 8/25/Mrs [redacted] called to schedule the low return ductwork we had quoted plus installing a central humidifier The return ductwork and humidifier was installed on 9/17/thru 9/18/for $3, On 12/15/Mrs [redacted] called us with a complaint that the humidifier was running constantly and that the humidity was 53% in the home She said it felt too humid and wet feeling Our technician found the humidifier we installed was not running but a free standing humidifier in her bedroom was running This is where she took her humidity readingsWe charged her $for this trip rather than our customary $feeOn 2/18/Mrs [redacted] called in to schedule the thermostat installation When our technican arrived, she declined to have the thermostat installed We did not bill her for this trip On 3/25/Mrs [redacted] called in to say there was a loud noise from the HVAC equipment in the attic and that she also doesn't think the REME is working properly We found the filter was dirty, which we cleaned and verified the REME was working properly We recommended and installed a new programmable thermostat for $ On 4/21/Mrs [redacted] called to say there was fuzzy dust all over the house We could not find anything wrong and did not bill the customer for this trip On 7/11/Mrs [redacted] called in to say her unit was not cooling She said she had to play with the thermostat to get it to come on We replaced the thermostat with a new unit We did not charge her for this visit On 7/17/Mrs [redacted] called in to say the thermostat was not working We found that her unit was low on refrigerant and added two pounds of refrigerant for $ We did not charge her a $diagnostics fee for this trip This is the first time she asked us to service her HVAC equipment Once the refrigerant was added the unit began cooling properly