Bremer Bank

Hello, Here is the response to the complaint #[redacted] made by [redacted] against 10/10 Taxi **, LLC. Mr. [redacted] called on 2 occasions and placed orders for rides at a later time.  Mr. [redacted] pick up location for the rides are at the extreme edge of our service area and it...

can be difficult to get drivers out that far in a timely manner.  In the case of rides booked for later pick up times dispatch sends out the ride details 30-40 minutes before the pick up time.  In the case of these pick ups we had inclement weather in ** and it appeared in both cases that the vehicles that were dispatched would be delayed in arriving.  Our records indicate that attempts were made to contact Mr. [redacted] via phone before the drivers went that far out to confirm if he still needed or wanted the ride if the taxi was going to be late.  Because they were unable to connect with Mr. [redacted] it was assumed that he no longer needed the ride and they were then cancelled. We have to follow this process because often customers place calls in advance and find an alternative option before the time of pick up, however customers usually forget to call and cancel the ride when they have done this.  Because of this we always try to call and confirm they still need pick up and/or notify them of any delays there might be in the arrival of the taxi.  When we are unable to get in touch with the customer we assume the ride has been canceled rather than send a taxi out to a location where the customer is no longer at. It is very unfortunate in this case that Mr. [redacted] did indeed still need the rides on these occasions and that it was very critical for him to arrive at his destination in a timely manner.  We will reach out to Mr. [redacted] directly to see if we can come up with a better way to arrange these trips specifically for him due to the importance of him getting to his destination on time and to make sure he can get service. Thank you, [redacted]
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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]