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Bremer Financial Services, Inc.

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Bremer Financial Services, Inc. Reviews (1)

Review: My complain with Bremer bank is that they have hidden charges that they collect once per month, in which I received absolutely no notification on the matter.The charge is a $30.00 nonmoneypass atm charge. When I called the bank on the issue they told me that they now charge all of the nonmoneypass atm charges all at the end of the month. They claim that they sent out notifcation, however I did not receive any notification on the change in charges. My son also has an account through this bank and claims he also did not receive any information on this new policy for nonmoneypass atm charges. When asked to remove the charge of $30 the employee said she was not going to reverse it. I have had ongoing issues with the Amery branch in which, they tell me that they cannot help me, then I call their Menomonie branch and they resolve the issue immediately. I have been dealing with these issues for the last 5 years now. I am at the point where I am truly thinking of opening a new bank account somewhere else, which is sad because I have been with this bank for over 25 years.Desired Settlement: I would like to receive a refund for the amount of $30 that was charged to my account without my aknowlodgement, and would also like to receive in the mail a written statement on my they changed their policy on nonmoneypass charges and I want a copy of the new policy.

Business

Response:

I have received your letter dated April 2014, regarding the complaint from the above referenced individul.

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