Bremerton Kitsap Airporter Inc

Complaint: [redacted]
I am rejecting this response because: 1. The office was contacted IMMEDIATELY and I was told they couldn't help because the manager wasn't in. 2. When we purchased them tickets we were told they could get on post 3. Even the gate guard said they could get on post 4. They were told they'd be dropped at the visitor center and then were rudely ejected at a completely separate location without warning.  Sorry but the statement "I'd have issued a refund if they'd have contacted the office" is a cop out because we did, twice! 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
We were not offered an earlier ride or told that the 4:20 shuttle was full. We were told our reservation was for 4:20 on two separate occasions. Once when we made the reservation and once the day the mistake was made. We did not mistakenly hear or accept the 3:20 shuttle as Laurie or yourself have suggested. We were assured by Carol the morning of that a mistake was made by the company and that management would be notified of the error. I did receive the refund for the tickets, but I would still like to be reimbursed for the expensive cab ride to the airport. We would not have incurred this expense if it were not for the mistake of your company. Thank you in advance for taking responsibility for your company's mistake. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: A "brown ticket" was never issued to my family to use as a return home. After initially being told by the ticketing agent at the desk no round trip ticket had been pre-paid, after a call to Bremerton Kitsap Airporter, a green ticket showing the round trip price of $68 was paid was handed over. This was assumed to have been the return ticket home so this is what was furnished on the ride back to the airport. I'm not asking for a refund of a "lost ticket" - I'm asking for a refund of the additional $38 which was paid due to the neglect of Bremerton Kitsap Airporter against the threat of kicking an elderly couple off the bus if another set of tickets wasn't purchased. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

This is in response to a complaint that you received regarding a reservation made by thecomplainant to ride one of our busses on December 1, 2016.
Complainant states that she was told by our Reservationist that she would be picked up at4:20AM. Instead the reservation was recorded for a 3:20AM pick...

up at the same location.
Our records indicate that the 4:20AM bus was full (23 passengers) and there was no room for thecomplainant and her companion. Therefore, in such cases our company Reservationist routinelyoffers the customer the option of taking an earlier bus, which often happens daily during holidayrush periods. After the customer accepts the earlier ride, the time of pick up is repeated back tothe customer along with a reservation number signifying the date of travel and run number.
Example: "One dash One" in this case. The reservationist further explains to the customer, in allcases, to be there at the service location ten minutes earlier for ticketing and boarding.We therefore do not believe the mistake was made by our representative. Rather, all provisionsof our filed tariff were met and a refund for her ticket cost of $52.00 was refunded to her.Sincerely,Richard E. A[redacted]President