The business has responded Please see below:On March *, 2015, *** *** got a flat tireHe changed his own tire, but the spare was flat as wellWe towed him back to our shop*** *** took the damaged rim & tire home with him that nightThe next morning *** *** was called
about us finding him a rim and tireA refurbished steel rim from empire auto parts was found for $*** *** said he didnt want to spend that muchHe was told that we could find him a used rim for the next day for $and that we would find the cheapest tire*** *** said that was fineThat night at closing time, a woman and a man who were acquaintances with *** *** showed up wanting to pay the tow & take the carThey had found an aluminum rim with a bald tireWe were not informed to cancel the order for the rim or the tireWe explained that if we do not do the repairs, they will be charged for storage for every calendar day the car was hereThe woman started getting loud and upset about the chargesShe went outside to smoke a cigarette and during that time we discussed with the gentleman that we would take the tire from the damaged rim and put it on the recently purchased rim that they provided mounted, balanced & installed for dollars plus the towThe total was plus taxHe agreed and paid in full that nightBoth sets of rims and tires were left here that night to be dismounted, mounted and installed the next morningThe woman came in the next day without the man who understood what we were doingShe came & said where is my car very hastilyBeing as polite as possible we gave her the keys and said right this way and took her outsideShe left & came back & asked where is the steel rim I paid forWe tried to explain to her that the steel rim is not what was agreed uponBefore we could even complete a sentence, she said forget it, it doesn't matter and stormed out without us even being able to talk to h er or even try and make the situation betterThe complaintant *** *** never called to cancel the original order and never came down to speak with usWe went above and beyond by trying to find a rim, ordering a tire, mounting and dismounting, balancing, and installing the tire on the vehicle for $plus tax
Revdex.com:At this time, I have not been contacted by BRENDAN'S AUTOBODY regarding complaint ID ***.This only proves of the poor quality of service the company provides and the accuracy of my complaint and findings.Sincerely,*** ***
The business has responded Please see below:The tow truck driver did not discuss a price with *** *** when he was towed to the shop that nightThe only charge that is $is called a service call which is to change a flat tire, a lockout, gas delivery or a jump startSince the tire had already been changed, there would obviously be no $chargeFor the area we tow on the *** *** *** ***, the flat rate is $I am sorry if there was a misunderstanding about the tow rateThe situation with the rim was *** *** told us to find a cheap rim and tireThat was our instructions so that he could get the car out of here and back homeIf *** *** wanted the rim that day, the cheapest that could be found was a reconditioned steel wheel from Empire Auto Parts for $*** *** was informed over the phone and told us that this was too expensiveHe was then told that we would search for a rim at an automotive recycle yard for the next dayHe asked if we would receive it that day and was told no it would be for the next day*** *** told us to see what we could do to have it done for the next dayGoing off our original instructions and the conversation with *** ***, we were still led to believe we were finding him a rim and tireLate in the afternoon two friends of *** *** came by with the intentions of paying the charges and taking the vehicleThey showed up with a rim and tireWe were never informed to stop searching and/or stop ordering a rim and tireTime was spent trying to find a rim for that day and the nextWhen I informed the two friends that I had ordered a rim and tire they did not seem to care because they had a rim a tire in their handsWe explained to them that if they were to change their own tire, they would be charged for the tow as well as two days storage and if we changed the tire (take in the job) there would be no charge for storage and still the tow feeWhen the young lady started to get loud and disrespectful we informed her that per our policy there could be a $pull out fee from the yard as it is labeled straight when you walk in so the rate we were giving her was giving them a breakShe went outside and the terms of what was supposed to be done was discussed with the gentlemanThe deal was that we would take the tire off of rim A( the cracked rim), take the tire off rim B (the new rim) and put the tire from rim A onto the rim B because the tire had more tread and was better qualityWe were to balance it and install it as wellOur standard rates for mounting and balancing wheels is $Also, our charge to change a flat tire is $The bill was $including the towThe bill was a very fair price for what we didAs far as contacting *** *** with further charges, the two friends that were sent acted as his representatives so we discussed the terms with them in the hopes they would relay the message since he did not comeSorry for the misunderstanding and we are sorry our service was not up to your standards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:First of all I was never asked where I want my car towed.It was literally taken away from me to Brendan's without my permission.Second, I did go to them on Friday but no one told me that I can pay until that day and get the car on Monday without paying for the weekend.The secretary printed a bill for me right away including the weekend and MondayWhen I asked her if I can come back on Saturday she told me to call in the morning and make sure it was okay. Her statement led me to think that there was a chance that I can indeed get my car that dayI spent the whole Friday evening looking for a cash for junk agency/tow truck so we can meet in front of Brendan's and the car can be taken awaySaturday morning I spoke with one of the worker's at Brendan's and he told me usually they do not release cars on weekends but I should come in anyway and something can be arranged with the ***Both workers did not say it was a policy or a rule that cars are not released on weekends, rather they said something could be done if *** was involvedSaturday morning,and *** new I was there with the towing truck from cash for junk, but he still refused to help meCorrect me if I am wrong but he could have done two things: one let the car be picked up with no confrontationHe knew it takes only a second for a car to be towedTwo he could have said" I understand you have been misled by my staff" and he could have not charged me for Saturday, Sunday and Monday. I have worked for private businesses before and in order for ***s to keep their customers happy they strive to resolve problems in the most peaceful and proper way*** *** did not even attempt to resolve the problemHe made every effort to intimidate me,show me who is the boss and that despite of what I said he would do whatever he wantedInstead of trying to resolve the issue he walked away which is unacceptable for an *** or a businessman to doThat is not a way to deal with customers .On Monday I and my boyfriend(not husband, I am divorced)went back to Brendan's but I was so upset with the staff at the auto business that I did not want to walk in the office againI waited outside with my children while my boyfriend went inside to payI did not want to encounter *** *** or any of his personnel againI am aware he is running a business and trying to make money but as I stated in my previous letter I am a single mother of two children who tries to thigh the two ends and for a successful man like him to try to get money out of me instead of trying to help and work with me is very improper and unbusinesslikeI continue insisting that *** ***'s tow truck driver should have asked me at the scene of the accident where I wanted my car towed.In addition I insist that *** rufunds the $ since he did not handle the situation/encounter with me that particular Saturday.He should have acted as a true ***/businessman and approached the situation differently: either release my car which would have taken a minute or not charged me for the next days.of the accident where I wanted to have my car towed and *** should have akted more professionally and worked with me in my situation instead of charging me for money I do not have,intimidating and ignoring me.That is not a way a businessman should act.I still believe he needs to fix what he did and refund $100.00.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The business has responded Please see below:Unfortunately the complaintant's vehicle was involved in an accident on the afternoon of New Year's eve and since the vehicle was not drivable it was towed back to our facilityWe are on the official rotation tow list for the police department of
which the rates and guidlines are established by the local jurisdiction's police departmentNone of the other towing serivice providers including myself release vehicles on Saturdays, Sundays or HolidaysThe complainint indicated she was here on Friday, January *** and could have paid her bill at that time which would have saved her the additional storage fees for the weekend and Monday of the next weekThe Complaintaint was rude and beligerant in our office, specificaly toward the estimator who is not invovled with the release of carsAt that time I stepped in and told her if she could lower her voice and that we do not release cars on SaturdayRather than continue the confrontation with her I walked awaySuprisingly, on Monday a very nice gentleman who indicated he was her husband came in to pay the bill and the car was released without further issue"i'm paying my wife's bill for the infiniti." To specifically address the requested settlement, January *** is a holiday and relase would not have been possible, and as I indicated previously, the *** had the oppertunity to make arrangements for the payment and release of the vehicle on Friday January ***Therefore the additional storage is not my responsibliyHere at Brendan's Autobody we work hard to make everyone happy and make resonable accomidations for all our customers
The business has responded Please see below: *** *** was towed by our driver ***, *** ask *** if she had a shop that she uses & she said no ,I never been in a accident.so he towed her car to our shop after the accident she stated to *** you are a very nice
young man & im going to leave my car at your shop for the repairshe said that is great you will not be disappointedwhen *** got to the shop she signed authoization to repair her car & we explained we would get her car back to her in preloss condition if it wasnt totaled*** *** has been very agressive at steering there insurers to there shopsa shop called & said they wanted to pickup ***s carchristine who took the call imformed the shop that ***s car was in the shop torn down & that she had signed the autorization to repair*** came in the next day & said she wanted to move her car to a shop that she used beforei said ok which shop? she said I dont need to know that, when in fact I do cause when you sign a release it has to say who we are releasing it toowe do free estimate yes on visable damage onlythe taking the car apart to blueprint the repairs is not a estimate it is part of the repairwe do not work on cars without a repair authorizationthe repair authorization was signed & a complete parts list was made along with inventoring all parts disassembled.the car was towed in the shop from the yardthen towed out of the shop cause it couldn't be drivenif the car remained here & repaired or totaled statefarm would pay all chargesbut because *** decided to move the car to another shop *** *** said they would only pay for towing & storage.not for the tare down.this is how this became a issue.so the car sits here collecting storage every day & I very nicely explained this to ***if you want to move it do it now!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As per your first response, your representative is your driverHe stated what the cost would be at the time of the towThe drive did help me out by towing my car to the shop, I do appreciate thatI didn't like to be bullied by this company to either take what they felt was a good deal or pay more money, which both benefits themAgain, I started this complaint to show unfair business practicesAll I wanted was for them to honor the drivers price given at the time of towIf you take all that was said and done, I only wanted to pay for what was told to me by their tow driverThere is no list of services on the tow truck, nor did he provide me with a list at the time of towing, so you can make up prices for anything as far as that goesIf you help people by standing by your representatives, then you give good customer service, that's all I ever wanted
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First call I received from the business said, they will not purchased or do service to my car without my agreement to pricing of parts and serviceI received one call about the $rim, which I agree I declined because it was too much moneyThe second call said they would look for another rim, never telling me what the price would beI was told the price of $after I already had my sister there with my newly purchased aluminum rim and tireWas told the only way to not be charged storage fees is if I use the rim ($40) that they said was delivered that dayNever did anyone call me to notify me of them ordering the rimWhat was agreed upon was that they would install my aluminum rim and tire, then place the steel rim ($40) with my tire in the back seat once they mounted itMy sister was upset about the prices they were making up and charging, she also mentioned that they were very rude to herWhen my sister arrive again, *** rushed her off the property so she didn't notice the rim missing from the back seat until she drove off, there was only my tire in the back seat, they did not give me the rim that they made me pay for to avoid storage feesI also would like to add, that since I had my sister bring another rim/tire, they would not let her change it, and told her that if she was going to change the tire that they would charge her to tow the car our of their yard, cause she would not be allowed to drive the car out (which their driver drove into the yard, not dropped off by the tow truck)Your driver gave me a tow price of $65, which you changed the next day (no mention of that in the response)I was very comfortable with the tow truck driver as he was very polite and seem to be a trust worthy person, I asked him repeatedly what the price was, cause I didn't want to have any problems when it came time to pick up the carHe was very nice when he talked to me and my sister the night I was towed, so I didn't expect any problems with sending my sister to pick up my carThis business is about making up fees and not good business practicesThis is the first and last time I will ever do business with themI hope they go out of business for handling customers like this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I am in receipt of the January **, response from the complainant and I the following responses:Responding to first statement in regard to the customer not knowing where the car was being taken from the accident sceneIn conferencing with both of the tow truck drivers that were on the scene *** *** was asked if she had a destination to bring the car, she replied "no"*** *** was asked by the tow truck driver if she needed a ride home, she replied "no" that she had a ride comingThe driver then gave her a business card and let her know where the car was going and then helped her with her belongings out of the car to the sidewalk where she was waiting for her ride. Second, *** *** claimed that she came to the office on Friday (the day after New Years Day)She did not come on Friday, nor did she callIf she called she could have been able to pick the car up on Friday and pay her billShe called Saturday spoke to an employee and was instructed that the yard was not open to release cars on Saturday or SundayShe came to the office anyway with a tow truck from a junk yard.Despite being told that the car could not be released on Saturday she came to the office and caused a scene as previously statedThere were opportunities for *** *** to locate a salvage company on Friday, ask us for a recommended salvage company or simply pay the bill and have us tow the car someplace on FridayWe could not accommodate her request for Saturday, staff just isn't available to work on Saturdays or Sundays.The information provided at the scene to *** *** is the same information that is provided to customers each and every time that a car is towed from an accident sceneCustomers are given our contact information, hours of service and always offered a ride home no matter where they liveIf a customer has another destination of choice we accommodate their requests. In consideration that *** *** may be a struggling parent with children, if the $will help her family we will gladly refund the amount to herWe do not want to hurt anyone in these difficult economic timesGiving back to the community is something we pride our self in and are locally recognized for.Please contact my office to receive the refund
The business has responded Please see below:On March *, 2015, *** *** got a flat tireHe changed his own tire, but the spare was flat as wellWe towed him back to our shop*** *** took the damaged rim & tire home with him that nightThe next morning *** *** was called
about us finding him a rim and tireA refurbished steel rim from empire auto parts was found for $*** *** said he didnt want to spend that muchHe was told that we could find him a used rim for the next day for $and that we would find the cheapest tire*** *** said that was fineThat night at closing time, a woman and a man who were acquaintances with *** *** showed up wanting to pay the tow & take the carThey had found an aluminum rim with a bald tireWe were not informed to cancel the order for the rim or the tireWe explained that if we do not do the repairs, they will be charged for storage for every calendar day the car was hereThe woman started getting loud and upset about the chargesShe went outside to smoke a cigarette and during that time we discussed with the gentleman that we would take the tire from the damaged rim and put it on the recently purchased rim that they provided mounted, balanced & installed for dollars plus the towThe total was plus taxHe agreed and paid in full that nightBoth sets of rims and tires were left here that night to be dismounted, mounted and installed the next morningThe woman came in the next day without the man who understood what we were doingShe came & said where is my car very hastilyBeing as polite as possible we gave her the keys and said right this way and took her outsideShe left & came back & asked where is the steel rim I paid forWe tried to explain to her that the steel rim is not what was agreed uponBefore we could even complete a sentence, she said forget it, it doesn't matter and stormed out without us even being able to talk to h er or even try and make the situation betterThe complaintant *** *** never called to cancel the original order and never came down to speak with usWe went above and beyond by trying to find a rim, ordering a tire, mounting and dismounting, balancing, and installing the tire on the vehicle for $plus tax
Revdex.com:At this time, I have not been contacted by BRENDAN'S AUTOBODY regarding complaint ID ***.This only proves of the poor quality of service the company provides and the accuracy of my complaint and findings.Sincerely,*** ***
The business has responded Please see below:The tow truck driver did not discuss a price with *** *** when he was towed to the shop that nightThe only charge that is $is called a service call which is to change a flat tire, a lockout, gas delivery or a jump startSince the tire had already been changed, there would obviously be no $chargeFor the area we tow on the *** *** *** ***, the flat rate is $I am sorry if there was a misunderstanding about the tow rateThe situation with the rim was *** *** told us to find a cheap rim and tireThat was our instructions so that he could get the car out of here and back homeIf *** *** wanted the rim that day, the cheapest that could be found was a reconditioned steel wheel from Empire Auto Parts for $*** *** was informed over the phone and told us that this was too expensiveHe was then told that we would search for a rim at an automotive recycle yard for the next dayHe asked if we would receive it that day and was told no it would be for the next day*** *** told us to see what we could do to have it done for the next dayGoing off our original instructions and the conversation with *** ***, we were still led to believe we were finding him a rim and tireLate in the afternoon two friends of *** *** came by with the intentions of paying the charges and taking the vehicleThey showed up with a rim and tireWe were never informed to stop searching and/or stop ordering a rim and tireTime was spent trying to find a rim for that day and the nextWhen I informed the two friends that I had ordered a rim and tire they did not seem to care because they had a rim a tire in their handsWe explained to them that if they were to change their own tire, they would be charged for the tow as well as two days storage and if we changed the tire (take in the job) there would be no charge for storage and still the tow feeWhen the young lady started to get loud and disrespectful we informed her that per our policy there could be a $pull out fee from the yard as it is labeled straight when you walk in so the rate we were giving her was giving them a breakShe went outside and the terms of what was supposed to be done was discussed with the gentlemanThe deal was that we would take the tire off of rim A( the cracked rim), take the tire off rim B (the new rim) and put the tire from rim A onto the rim B because the tire had more tread and was better qualityWe were to balance it and install it as wellOur standard rates for mounting and balancing wheels is $Also, our charge to change a flat tire is $The bill was $including the towThe bill was a very fair price for what we didAs far as contacting *** *** with further charges, the two friends that were sent acted as his representatives so we discussed the terms with them in the hopes they would relay the message since he did not comeSorry for the misunderstanding and we are sorry our service was not up to your standards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:First of all I was never asked where I want my car towed.It was literally taken away from me to Brendan's without my permission.Second, I did go to them on Friday but no one told me that I can pay until that day and get the car on Monday without paying for the weekend.The secretary printed a bill for me right away including the weekend and MondayWhen I asked her if I can come back on Saturday she told me to call in the morning and make sure it was okay. Her statement led me to think that there was a chance that I can indeed get my car that dayI spent the whole Friday evening looking for a cash for junk agency/tow truck so we can meet in front of Brendan's and the car can be taken awaySaturday morning I spoke with one of the worker's at Brendan's and he told me usually they do not release cars on weekends but I should come in anyway and something can be arranged with the ***Both workers did not say it was a policy or a rule that cars are not released on weekends, rather they said something could be done if *** was involvedSaturday morning,and *** new I was there with the towing truck from cash for junk, but he still refused to help meCorrect me if I am wrong but he could have done two things: one let the car be picked up with no confrontationHe knew it takes only a second for a car to be towedTwo he could have said" I understand you have been misled by my staff" and he could have not charged me for Saturday, Sunday and Monday. I have worked for private businesses before and in order for ***s to keep their customers happy they strive to resolve problems in the most peaceful and proper way*** *** did not even attempt to resolve the problemHe made every effort to intimidate me,show me who is the boss and that despite of what I said he would do whatever he wantedInstead of trying to resolve the issue he walked away which is unacceptable for an *** or a businessman to doThat is not a way to deal with customers .On Monday I and my boyfriend(not husband, I am divorced)went back to Brendan's but I was so upset with the staff at the auto business that I did not want to walk in the office againI waited outside with my children while my boyfriend went inside to payI did not want to encounter *** *** or any of his personnel againI am aware he is running a business and trying to make money but as I stated in my previous letter I am a single mother of two children who tries to thigh the two ends and for a successful man like him to try to get money out of me instead of trying to help and work with me is very improper and unbusinesslikeI continue insisting that *** ***'s tow truck driver should have asked me at the scene of the accident where I wanted my car towed.In addition I insist that *** rufunds the $ since he did not handle the situation/encounter with me that particular Saturday.He should have acted as a true ***/businessman and approached the situation differently: either release my car which would have taken a minute or not charged me for the next days.of the accident where I wanted to have my car towed and *** should have akted more professionally and worked with me in my situation instead of charging me for money I do not have,intimidating and ignoring me.That is not a way a businessman should act.I still believe he needs to fix what he did and refund $100.00.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The business has responded Please see below:Unfortunately the complaintant's vehicle was involved in an accident on the afternoon of New Year's eve and since the vehicle was not drivable it was towed back to our facilityWe are on the official rotation tow list for the police department of
which the rates and guidlines are established by the local jurisdiction's police departmentNone of the other towing serivice providers including myself release vehicles on Saturdays, Sundays or HolidaysThe complainint indicated she was here on Friday, January *** and could have paid her bill at that time which would have saved her the additional storage fees for the weekend and Monday of the next weekThe Complaintaint was rude and beligerant in our office, specificaly toward the estimator who is not invovled with the release of carsAt that time I stepped in and told her if she could lower her voice and that we do not release cars on SaturdayRather than continue the confrontation with her I walked awaySuprisingly, on Monday a very nice gentleman who indicated he was her husband came in to pay the bill and the car was released without further issue"i'm paying my wife's bill for the infiniti." To specifically address the requested settlement, January *** is a holiday and relase would not have been possible, and as I indicated previously, the *** had the oppertunity to make arrangements for the payment and release of the vehicle on Friday January ***Therefore the additional storage is not my responsibliyHere at Brendan's Autobody we work hard to make everyone happy and make resonable accomidations for all our customers
The business has responded Please see below: *** *** was towed by our driver ***, *** ask *** if she had a shop that she uses & she said no ,I never been in a accident.so he towed her car to our shop after the accident she stated to *** you are a very nice
young man & im going to leave my car at your shop for the repairshe said that is great you will not be disappointedwhen *** got to the shop she signed authoization to repair her car & we explained we would get her car back to her in preloss condition if it wasnt totaled*** *** has been very agressive at steering there insurers to there shopsa shop called & said they wanted to pickup ***s carchristine who took the call imformed the shop that ***s car was in the shop torn down & that she had signed the autorization to repair*** came in the next day & said she wanted to move her car to a shop that she used beforei said ok which shop? she said I dont need to know that, when in fact I do cause when you sign a release it has to say who we are releasing it toowe do free estimate yes on visable damage onlythe taking the car apart to blueprint the repairs is not a estimate it is part of the repairwe do not work on cars without a repair authorizationthe repair authorization was signed & a complete parts list was made along with inventoring all parts disassembled.the car was towed in the shop from the yardthen towed out of the shop cause it couldn't be drivenif the car remained here & repaired or totaled statefarm would pay all chargesbut because *** decided to move the car to another shop *** *** said they would only pay for towing & storage.not for the tare down.this is how this became a issue.so the car sits here collecting storage every day & I very nicely explained this to ***if you want to move it do it now!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As per your first response, your representative is your driverHe stated what the cost would be at the time of the towThe drive did help me out by towing my car to the shop, I do appreciate thatI didn't like to be bullied by this company to either take what they felt was a good deal or pay more money, which both benefits themAgain, I started this complaint to show unfair business practicesAll I wanted was for them to honor the drivers price given at the time of towIf you take all that was said and done, I only wanted to pay for what was told to me by their tow driverThere is no list of services on the tow truck, nor did he provide me with a list at the time of towing, so you can make up prices for anything as far as that goesIf you help people by standing by your representatives, then you give good customer service, that's all I ever wanted
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First call I received from the business said, they will not purchased or do service to my car without my agreement to pricing of parts and serviceI received one call about the $rim, which I agree I declined because it was too much moneyThe second call said they would look for another rim, never telling me what the price would beI was told the price of $after I already had my sister there with my newly purchased aluminum rim and tireWas told the only way to not be charged storage fees is if I use the rim ($40) that they said was delivered that dayNever did anyone call me to notify me of them ordering the rimWhat was agreed upon was that they would install my aluminum rim and tire, then place the steel rim ($40) with my tire in the back seat once they mounted itMy sister was upset about the prices they were making up and charging, she also mentioned that they were very rude to herWhen my sister arrive again, *** rushed her off the property so she didn't notice the rim missing from the back seat until she drove off, there was only my tire in the back seat, they did not give me the rim that they made me pay for to avoid storage feesI also would like to add, that since I had my sister bring another rim/tire, they would not let her change it, and told her that if she was going to change the tire that they would charge her to tow the car our of their yard, cause she would not be allowed to drive the car out (which their driver drove into the yard, not dropped off by the tow truck)Your driver gave me a tow price of $65, which you changed the next day (no mention of that in the response)I was very comfortable with the tow truck driver as he was very polite and seem to be a trust worthy person, I asked him repeatedly what the price was, cause I didn't want to have any problems when it came time to pick up the carHe was very nice when he talked to me and my sister the night I was towed, so I didn't expect any problems with sending my sister to pick up my carThis business is about making up fees and not good business practicesThis is the first and last time I will ever do business with themI hope they go out of business for handling customers like this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I am in receipt of the January **, response from the complainant and I the following responses:Responding to first statement in regard to the customer not knowing where the car was being taken from the accident sceneIn conferencing with both of the tow truck drivers that were on the scene *** *** was asked if she had a destination to bring the car, she replied "no"*** *** was asked by the tow truck driver if she needed a ride home, she replied "no" that she had a ride comingThe driver then gave her a business card and let her know where the car was going and then helped her with her belongings out of the car to the sidewalk where she was waiting for her ride. Second, *** *** claimed that she came to the office on Friday (the day after New Years Day)She did not come on Friday, nor did she callIf she called she could have been able to pick the car up on Friday and pay her billShe called Saturday spoke to an employee and was instructed that the yard was not open to release cars on Saturday or SundayShe came to the office anyway with a tow truck from a junk yard.Despite being told that the car could not be released on Saturday she came to the office and caused a scene as previously statedThere were opportunities for *** *** to locate a salvage company on Friday, ask us for a recommended salvage company or simply pay the bill and have us tow the car someplace on FridayWe could not accommodate her request for Saturday, staff just isn't available to work on Saturdays or Sundays.The information provided at the scene to *** *** is the same information that is provided to customers each and every time that a car is towed from an accident sceneCustomers are given our contact information, hours of service and always offered a ride home no matter where they liveIf a customer has another destination of choice we accommodate their requests. In consideration that *** *** may be a struggling parent with children, if the $will help her family we will gladly refund the amount to herWe do not want to hurt anyone in these difficult economic timesGiving back to the community is something we pride our self in and are locally recognized for.Please contact my office to receive the refund