Brendan's Service Station

Regarding [redacted] 's request to "revise the invoice format to enhance accountability (management's quality assurance)" - our invoice is computer generated and shows separate, itemized charges for parts and labor and our warranty covers parts and labor for months or 12,miles, whichever comes firstIt is stated at the bottom of the invoice next to total chargesThere are no parts listed on [redacted] 's invoice because he purchased the parts from an outside vendorWe did not supply any partsRegarding the request for "a refund for the applicable labor provided on Invoice [redacted] (32015)" - we will refund the labor charge to replace the idler pulley on the above referenced invoice as gesture of good willA check will be mailed to [redacted] today for $which includes the requested labor refund and taxWe deny any culpability regarding the failure of the water pump (42015) as the failed water pump was supplied by the customer (32013) and it has been two years since we provided the labor for the water pump installation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My review of Gates Techzone Water Pump Failure Signs (URL: [redacted] )Damage BearingDamage or Broken Shaftcorrelates to the previous service preformed, as indicated in the attached Invoice ***, which contradicts the collective diagnostic of Brendan's ACDelco Certified Technicians (Mechanics) & Owner asserting that the Pulley attached to the Water Pump to be the source of the (mechanical) problem.Attached are PDF copies of the invoices indicates in the labor description:***: That the drive belts were serviced (adjusted).***: Paid the initial towing service from [redacted] (#***) to Brendan's and is dated when I obtained towing service my vehicle from Brendan's to be repaired at another service stationUnfortunately, does not accurately describe the mechanical failure of the water pump resulting in damage to the fan, drive belts and radiator.Nevertheless, the desired outcome requests that the owner's revise the invoice format to enhance accountability (management's quality assurance) and a refund for the applicable labor provided on Invoice [redacted] (032015).Since my desired outcome was not addressed in the response, by one of the owner's of Brendan's Service Station, I would like to follow through with a request for a detailed (technical) explanation to the water pump failure to resolve my complaint Sincerely, [redacted]