Breneman's Tailoring & Alterations

October 22, 2016Dear [redacted] :I am responding to the above referenced complaintoffer free consultation to prospective customers but charge a customer for a fitting without an orderThis policy is clearly displayed in my shop as part of my other policiesI have attached a copy of the policy.When the Customer came in my shop, I made it clear to him what my charge to shorten the sleeves would beI also told him that I required 50% of the alteration fee to be paid up frontWith the help of a friend, he paid the 50% fee.When he returned to tell me he did not want me to do the work, I reminded him had a $customer fitting without an orderHe reluctantly paid me the additional fee, and returned his jacket.Although I do not think I did anything wrong, I am sending him a refund.Sincerely, Yen B

December 9, 2015Dear [redacted] ,I apologize for the slow response, but I only picked up your letter yesterdayMy review of the situation, ID [redacted] , follows:The customer called me and said she had a dress that was altered by a seamstress, and the dress does not fit, and the seamstress is in the hospital and cannot work on itShe asked if I could fix it, and that she needed it by Monday, November I told her to bring it in to my shop, and I would look at itShe brought it in October The previous seamstress had taken the sides of the sleeveless dress in to make it smallerI told her would not alter what the seamstress had done, but could take in the front and back to shake it fit betterI had the customer try on the dress, and pinned it to show how it would fit when I was finishedShe said it looked much better and directed me to proceed with the workI explained the cost is $plus a $charge for an express orderThere is a sign on my counter that states the policy of an additional $charge for Work completed in less than the timeShe paid me $in cashOn Monday, November 2, she came to pick up the dressI asked her to try it or to make sure it the fit was satisfactoryShe said she did not have time, paid me $she still owed, and took the dress without trying it on, She told me she was going to California so I assume you needed the dress to wear while she was thereOn November 13, she called me and said the dress did not fitOn November 16, she brought in the dress and tried in on in my shopThe sides were now big; it appeared she had lost weight which I told herAs I had told her originally, I would not alter the sides which would have meant had to remove the work the previous seamstress had doneThe customer demanded her money back which I refusedShe then threatened me with legal action and reporting it to The Revdex.comAttached is thee ticket for the work which states the price and description of work to be done.I feel I did the work had promised the customerShe refused to try on the dress when she came to pick it up which did not allow me the chance to make any needed changes, I do not feel she deserves a refund under the circumstances.Sincerely,Yen B

December 9, Dear *** ***,
I apologize for the slow response, but I only picked up your letter yesterdayMy review of the situation, ID ***, follows:
The customer called me and said she had a dress that was altered by a seamstress, and the dress does not fit, and
the seamstress is in the hospital and cannot work on itShe asked if I could fix it, and that she needed it by Monday, November I told her to bring it in to my shop, and I would look at itShe brought it in October The previous seamstress had taken the sides of the sleeveless dress in to make it smallerI told her would not alter what the seamstress had done, but could take in the front and back to shake it fit betterI had the customer try on the dress, and pinned it to show how it would fit when I was finishedShe said it looked much better and directed me to proceed with the workI explained the cost is $plus a $charge for an express orderThere is a sign on my counter that states the policy of an additional $charge for Work completed in less than the timeShe paid me $in cashOn Monday, November 2, she came to pick up the dressI asked her to try it or to make sure it the fit was satisfactoryShe said she did not have time, paid me $she still owed, and took the dress without trying it on, She told me she was going to California so I assume you needed the dress to wear while she was thereOn November 13, she called me and said the dress did not fitOn November 16, she brought in the dress and tried in on in my shopThe sides were now big; it appeared she had lost weight which I told herAs I had told her originally, I would not alter the sides which would have meant had to remove the work the previous seamstress had doneThe customer demanded her money back which I refusedShe then threatened me with legal action and reporting it to The RevDex.comAttached is thee ticket for the work which states the price and description of work to be done.I feel I did the work had promised the customerShe refused to try on the dress when she came to pick it up which did not allow me the chance to make any needed changes, I do not feel she deserves a refund under the circumstancesSincerely,Yen B

December 9, 2015Dear *** ***,I apologize for the slow response, but I only picked up your letter yesterdayMy review of the situation, ID ***, follows:The customer called me and said she had a dress that was altered by a seamstress, and the dress does not fit, and the seamstress is in the
hospital and cannot work on itShe asked if I could fix it, and that she needed it by Monday, November I told her to bring it in to my shop, and I would look at itShe brought it in October The previous seamstress had taken the sides of the sleeveless dress in to make it smallerI told her would not alter what the seamstress had done, but could take in the front and back to shake it fit betterI had the customer try on the dress, and pinned it to show how it would fit when I was finishedShe said it looked much better and directed me to proceed with the workI explained the cost is $plus a $charge for an express orderThere is a sign on my counter that states the policy of an additional $charge for Work completed in less than the timeShe paid me $in cashOn Monday, November 2, she came to pick up the dressI asked her to try it or to make sure it the fit was satisfactoryShe said she did not have time, paid me $she still owed, and took the dress without trying it on, She told me she was going to California so I assume you needed the dress to wear while she was thereOn November 13, she called me and said the dress did not fitOn November 16, she brought in the dress and tried in on in my shopThe sides were now big; it appeared she had lost weight which I told herAs I had told her originally, I would not alter the sides which would have meant had to remove the work the previous seamstress had doneThe customer demanded her money back which I refusedShe then threatened me with legal action and reporting it to The RevDex.comAttached is thee ticket for the work which states the price and description of work to be done.I feel I did the work had promised the customerShe refused to try on the dress when she came to pick it up which did not allow me the chance to make any needed changes, I do not feel she deserves a refund under the circumstances.Sincerely,Yen B

October 22, 2016Dear *** ***:I am responding to the above referenced complaintoffer free consultation to prospective customers but charge a customer for a fitting without an orderThis policy is clearly displayed in my shop as part of my other policiesI have attached a copy of the
policy.When the Customer came in my shop, I made it clear to him what my charge to shorten the sleeves would beI also told him that I required 50% of the alteration fee to be paid up frontWith the help of a friend, he paid the 50% fee.When he returned to tell me he did not want me to do the work, I reminded him had a $customer fitting without an orderHe reluctantly paid me the additional fee, and returned his jacket.Although I do not think I did anything wrong, I am sending him a refund.Sincerely, Yen B

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
She is being dishonest about what she discussed with me at the time I entered her business It wasn't until after she "fitted" me and was writing up the slip to check me out that she discussed her 50% policy I don't ever carry cash or check book so thankfully my witness/friend was able to loan me the cash to pay the "deposit." at that point she never explained any of her other policies I was in to see her close to closing around 7pm and went in the following day over my lunch break at noon (several business hours later) to request the cancellation of the order I believe as a consumer and according to the cooling off law, I am allowed days to change my mind she conveniently decided to explain to me the cancellation policy at this time with no regard to me being a new customer who has never had tailoring done, which I advised her and assumed her outrageous price was standard I have since had the same work done at a different tailor for $20! The sign/policy she references also is altered at the price point with wet ink I find this all to be horrible business and stealing money from customers who know no better!She should do the right thing and refund my money as she did no work! taking minutes to measure and inch on each sleeve does not constitute charging to shorten them considering every other tailor charges less than for the same work! the cancellation charge is a scam!
Regards,
*** ***