Brenengen Chevrolet Buick Inc.

This complaint was filed by the boy friend of the owner not the owner of the vehicle. We did contact the owner and she agreed the noise she was hearing was not present when it was purchased and the vehicle did not starting making noise until sometime after taking delivery. The vehicle was...

diagnosed as having noisy upper strut bearings which is not a safety issue although it can be an announce. The vehicle was sold with a 6 month 6,000 mile warranty but due to the age and miles of the vehicle the component making the noise was not covered under the warranty. Side note...the owner did receive a copy of the warranty at time of purchase which does list all components covered and the full terms of the warranty. The owner contacted me after being told by our service department that the part was not covered, after a lengthy discussion I informed  the owner to contact me the next day so that I would have time to review the matter and discuss her options. Late the next day I had not heard from the owner so I called her and was unable to make contact. The next week I got a call from the owner stating she had the repair done at another location but the vehicle was still making noise. At this time she notified me that she desired to exchange the vehicle for one at one of our other dealerships. After a short conversation I explained that under our "Confidence Plus Warranty" she had a 30 day window to exchange the vehicle for one at the original dealership she purchased from and that this was spelled in her copy of the warranty. Shortly after this conversation she did exchange her vehicle for an Altima we had in stock. Under our exchange policy the owner was refunded the full purchases price of the original vehicle net a small mileage charge for miles accrued. Side note....we sold the original vehicle to another customer within several days of it being returned and the new owners are ecstatic with the car.

I'm sorry that your vehicle is having problems but please keep in mind we did not design or build the vehicle. Yes, we did replace your timing chain 18 months ago with a new GM timing chain and in my opinion it should have lasted longer, but as you stated GM only warranties the part for 12 months....

Had the part failed in the stated time frame we would, without hesitation, repair your vehicle but the reality is the repair is out of warranty. I am sorry, but if we extend the repair warranty on your vehicle then in all fairness we would need to extend repair warranties on all vehicles. Now the question begs, if we extend the warranty where do we cut it off, 18 months-2 years-3years? I'm sure you can see the dilemma we face. It's because of this that we hold to the stated manufacture's warranty, when it's expired the coverage is done. Again, I am sorry.Tony [redacted]

[redacted] is correct in that the vehicle had been priced at $25,999 and it still showed $25,999 on CarSoup. The issue developed due to CarSoup, a third party marketing site, not updating their data in a timely manner. We did raise the price of the Camaro the night before and it was reflected on...

most websites, also the price tag in the vehicle reflected the new price. I do apologize for the inconvenience. Please keep in mind at no point did we commit to sell the vehicle for $25,999 and then raise the price, we made it clear prior to [redacted] coming to the dealership that the price had been adjusted upward the prior evening.[redacted]

Review: My girlfriend and I bought a car from Brenengen Chevrolet Buick in Sparta, wi at first it seemed like a nice deal they helped us out a a lot. We had a problem that we figured would be covered under warranty and they say there is nothing they can do about it the car is not even a month old. I feel that they should fix it like they stated they would and let us be on our way.Desired Settlement: We would like are fixed they should not have sold us the car knowing it had this problem with it they say there warranty covers a lot when we were looking at the car and not that we bought it they don't want to help us fix it that is not right. The car is not even 30 days old I feel they should have to fix this problem if not fixed now I believe that it can turn it to a safety risk for me and my family

Business

Response:

This complaint was filed by the boy friend of the owner not the owner of the vehicle. We did contact the owner and she agreed the noise she was hearing was not present when it was purchased and the vehicle did not starting making noise until sometime after taking delivery. The vehicle was diagnosed as having noisy upper strut bearings which is not a safety issue although it can be an announce. The vehicle was sold with a 6 month 6,000 mile warranty but due to the age and miles of the vehicle the component making the noise was not covered under the warranty. Side note...the owner did receive a copy of the warranty at time of purchase which does list all components covered and the full terms of the warranty. The owner contacted me after being told by our service department that the part was not covered, after a lengthy discussion I informed the owner to contact me the next day so that I would have time to review the matter and discuss her options. Late the next day I had not heard from the owner so I called her and was unable to make contact. The next week I got a call from the owner stating she had the repair done at another location but the vehicle was still making noise. At this time she notified me that she desired to exchange the vehicle for one at one of our other dealerships. After a short conversation I explained that under our "Confidence Plus Warranty" she had a 30 day window to exchange the vehicle for one at the original dealership she purchased from and that this was spelled in her copy of the warranty. Shortly after this conversation she did exchange her vehicle for an Altima we had in stock. Under our exchange policy the owner was refunded the full purchases price of the original vehicle net a small mileage charge for miles accrued. Side note....we sold the original vehicle to another customer within several days of it being returned and the new owners are ecstatic with the car.