Sign in

Brenn Automotive Inc.

Sharing is caring! Have something to share about Brenn Automotive Inc.? Use RevDex to write a review
Reviews Brenn Automotive Inc.

Brenn Automotive Inc. Reviews (1)

Review: In mid October when the engine of my 1998 Toyota minivan became very noisy and exhaust fumes leaked into the cabin to the extent that my family had to take the train home, I took the car to Brenn Automotive after a friend recommended them. After 2 days in their garage for inspection, I received a diagnosis of the problem for which I was billed $97: "Exhaust. Flex pipe blowout." I then had to pay ahead 300$ for the new exhaust that was ordered and repairs were promised by the following week with an estimate of 800$. Brenn had to re order the right part but 2 weeks later, he called me to say that screws were so rusted that it'll be a couple of hours more (90$ per hour). Three weeks later, I took the train upstate to pick up the car. It was at pick up that Brenn warned me about the major oil leak that I should get fixed soon. I asked him why he couldn't have fixed it while the car was sitting there for weeks. I asked him how much it would be to fix the oil leak and he vaguely said around 400$. I asked him if the car is ok otherwise and he said yes, the car drives well. And that he had a mechanic drive it on route 32. The battery is also ok, they checked it. On my way back to the city, I noticed right away the shaking of the steering wheel when I stopped while the engine was running, such as in front of a traffic light as well as other noises from the engine I didn't notice before the repair. After the first 100 miles, the engine light came on. I called up Brenn who explained that after all that work, it needs to be recalibrated. Since it was thanksgiving, I had to drive my family several 100 miles with these problems. I brought the car to another car mechanic I knew but is located further away and who specializes in foreign cars, foreign Car Specialists in [redacted] who after a few hours diagnosed two pages of serious engine and related problems other than the oil leak. Foreign Car Specialist, Rick, said that the "cost of repairs exceeds the value of the car" (repairs would be around 6-7,000$) and that Brenn"took the most expensive repair from it" and "attached a new exhaust to a leaking muffler." I had them fax the new diagnosis to Brenn who demanded to see the car. Since I and my family are in nyc, it took me two weeks, the week before Christmas, to present Brenn again with my car. I asked Brenn about the diagnosis from Foreign Car Specialists, and he said he told me about the oil leak, and that he had done nothing wrong. Brenn called me later to asked me to come in and sign a repair order, which I did the next day before Christmas. I never heard from him again. Brenn apparently called up the person who referred me to him to look at the car and told him he wants my car out of the garage.Desired Settlement: Brenn estimated 800$ for the exhaust problem, but I ended up paying 1400$. He explained that this was because of the condition of the car (rust). I would like a refund of the overcharge plus the money for the diagnosis (because he didn't perform a real diagnosis, or didn't disclose his results to me concealing the extent of the damage and deterioration of the car, engine, exhaust)

Business

Response:

The business has responded. Please see below:January *, 2016 [redacted] came into my shop on October [redacted] 2015. She requested to have the battery and exhaust checked on her 1988 Toyota Siena. As requested, the charging system, battery, and exhaust system were inspected. As a result of the inspection, we determined the exhaust system was broken, admitting fumes into the engine compartment and cabin area. The battery was determined to be okay at this time. In addition we noticed the engine had oil leaks. The customer was made fully aware of our diagnosis, including the oil leaks. However, the customer stated she only wanted the exhaust repaired at this time. Please note, at this time the vehicle had no body damage. On October [redacted], 2015 the customer arrived to pay the fee for the vehicle examination of $97.20. The customer also authorized a payment of $300.00 as a deposit towards the exhaust parts. We explained to the customer that it would take approximately 4 business days for her vehicle parts to arrive. Overall, the customer was quoted a total of $898.88 for the exhaust repair, provided that the manifold bolts were not seized or frozen. We explained to the customers that in the event the manifold bolts are seized, it might require additional labor time to remove them. We received the parts that had been ordered on November [redacted], 2015. During the initial stages of repair, we noticed that the manifold bolts were seized and required drilling due to the rotten studs. Immediately, we notified the customer and explained that new hardware would be needed, requiring approximately 2 to 3 hours of additional billed labor. The customer approved this. The repairs were completed on November [redacted], 2015 and the customer was notified. The vehicle was not picked up until November [redacted], 2015. The customer made a follow up appointment on December **, 2015 to have the vehicle reexamined for oil leaks. However, she did not arrive until December **, 2015. We had asked the customer to bring the vehicle in on December **, 2015 because the business was closing from December **, 2015 – January *, 2016 due to the holiday season. Upon arrival on December **, 2015, we noticed moderate body damage on the driver’s side and rear of the vehicle, which caused damage to the muffler and exhaust pipe. At this time, the customer stated that the vehicle was not worth repair. The customer has failed to contact me and has abandoned the vehicle at my business. Under our goodwill policy, I am willing to reimburse the customer a total of $426.60 for the misunderstanding. Darryl B[redacted] President Brenn Automotive, Inc.

Consumer

Response:

I accept the offer of monetary compensation if I can pick up the car from Brenn automotive this coming Monday January [redacted] 2016, during midday and Brenn will start the car for me (battery problem).

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Check fields!

Write a review of Brenn Automotive Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Brenn Automotive Inc. Rating

Overall satisfaction rating

Description: AUTO REPAIR & SERVICE

Address: 225 Greenkill Avenue, Kingston, New York, United States, 12401

Phone:

Show more...

Add contact information for Brenn Automotive Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated