"Arial","sans-serif"; font-size: 10pt;">I am grateful to be able to respond to this complaint as, in my opinion, it is completely fabricated. We have been in business for 35 years, and we protect creditors rights. We collect money from people who did not honor a contract, or from whom there is a disputed matter. None of the people we call are happy to hear form us. As we output 1000 calls per day, we are bound to have a few claims filed against us. Never, in 35 years have I had a customer who hired my organization to collect their receivables filed a complaint against me. As a registered Revdex.com Member, with an A+ rating, we take exception to the prevarications within this complaint. it is a complete and utter fabrication of the truth. My office records calls at random for training purposes, and it so happens that the conversation Ms. [redacted] had with Kevin [redacted] of Brennan and Clark was recorded. Ms. [redacted]s claim that Mr. [redacted] uttered the words “Are you ever gonna pay your bill lady” is nothing short of a flat out lie. Not only was Mr. [redacted] anything but professional on his one and only call with Ms. [redacted], she communicated to him that she has made payments to BCBS direct which as of the date of the conversation was incorrect, she has since made a $10.00 payment against her balance which BSBC finds unacceptable.
I am lost as to what her motivation for making such a false and unfounded accusation was. Not only has Ms. [redacted] made false and defamatory comments about Mr. [redacted], which could have resulted in him being reprimanded as a result of this fabricated complaint; she also took it upon herself to file a complaint with my client BCBS which could also have resulted in my offices contract with BCBS being terminated. My only saving grace on this occasion was that we just so happened to have a copy of the call recording which I was able to play for them.
Quite frankly I am growing tired of unfounded complaints being filed with your office, only for Brennan & Clark being left with the burden of having to waste valuable time and resources to respond to these fabricated claims. At this juncture, absent a complete and prompt redaction of the complaints filed with both the Revdex.com and with BCBS by Ms. [redacted], I will not hesitate in contacting my attorney to discuss the options I have at my disposal to handle to review the legal remedies Brennan & Clark has against Ms. [redacted] for her intentional misinformative complaints.
Should you like to act as a mediatory between my office and Ms. [redacted] in reviewing the call in question I welcome the opportunity although I am pretty sure Ms. [redacted] will pass on it.
A representative contacted me from this company and refused to tell me where he was calling from; however, he instantly demanded that my husband and I pay him $266. I continually asked where he was calling from and he just replied "I'm representing a client and an unpaid bill of $266!" I asked what the bill was from and he just reinstated that it was for his "client." When I told him that I haven't heard of a bill for $266, he raised his voice and tells me that I am now accusing his client of "arbitrary" and questioned me "if I was accusing them of an illegal act." He was snarky, sarcastic, intimidating and threatening. He told me (in a very demeaning manner) that I had until Monday at 5 sharp to pay this bill "or else." I had to google where he was calling me from and learned from several reviews on Yelp, as well as claims filed against them, that this is not a one time thing for this horrible company. He talked down to me and announciated his words as if I was incapable of understanding him. This company is truly the epitome of HORRIBLE customer service and I hope that this complaint will keep them from treating other people the way that I have been treated today.
They are horrible! The attitude is awful..do they really think they can collect debt when they hangup the phone?? Business owners be aware!! Those are not the ppl that you want to take care of your debts..they not even listening they demand without explanation, do you really think that someone will want to pay with this attitude??? Save your money business owners..dont do business with them
Good Afternoon,
Erie Insurance received a request from Mr. [redacted] Insurance agency AW Insurance, to bind a commercial Ultrapack policy on behalf of Mr. [redacted]. According to Mr. [redacted] dispute, he claims that request was submitted to Erie Insurance without his...
consent, and claims his agent acknowledged the error. Upon binding the policy once the request was received by Erie Insurance, they become liable from a claims standpoint and as long as they are liable the premiums are due. That being said, I am happy to have Erie Insurance issue a credit if Mr. [redacted] can provide proof of coverage with another Insurance carrier for the time period the policy was in effect which would in turn release Erie Insurance from liability, or Mr. [redacted] is welcome to forward a letter from his agent stating that the policy was bound in error and present that document to Erie Insurance.In the interim we have closed our file disputed.
If I can be of any further assistance, please do not hesitate in contacting me.
Good Afternoon,
"Arial","sans-serif"; font-size: 10pt;">I am grateful to be able to respond to this complaint as, in my opinion, it is completely fabricated. We have been in business for 35 years, and we protect creditors rights. We collect money from people who did not honor a contract, or from whom there is a disputed matter. None of the people we call are happy to hear form us. As we output 1000 calls per day, we are bound to have a few claims filed against us. Never, in 35 years have I had a customer who hired my organization to collect their receivables filed a complaint against me. As a registered Revdex.com Member, with an A+ rating, we take exception to the prevarications within this complaint. it is a complete and utter fabrication of the truth. My office records calls at random for training purposes, and it so happens that the conversation Ms. [redacted] had with Kevin [redacted] of Brennan and Clark was recorded. Ms. [redacted]s claim that Mr. [redacted] uttered the words “Are you ever gonna pay your bill lady” is nothing short of a flat out lie. Not only was Mr. [redacted] anything but professional on his one and only call with Ms. [redacted], she communicated to him that she has made payments to BCBS direct which as of the date of the conversation was incorrect, she has since made a $10.00 payment against her balance which BSBC finds unacceptable.
I am lost as to what her motivation for making such a false and unfounded accusation was. Not only has Ms. [redacted] made false and defamatory comments about Mr. [redacted], which could have resulted in him being reprimanded as a result of this fabricated complaint; she also took it upon herself to file a complaint with my client BCBS which could also have resulted in my offices contract with BCBS being terminated. My only saving grace on this occasion was that we just so happened to have a copy of the call recording which I was able to play for them.
Quite frankly I am growing tired of unfounded complaints being filed with your office, only for Brennan & Clark being left with the burden of having to waste valuable time and resources to respond to these fabricated claims. At this juncture, absent a complete and prompt redaction of the complaints filed with both the Revdex.com and with BCBS by Ms. [redacted], I will not hesitate in contacting my attorney to discuss the options I have at my disposal to handle to review the legal remedies Brennan & Clark has against Ms. [redacted] for her intentional misinformative complaints.
Should you like to act as a mediatory between my office and Ms. [redacted] in reviewing the call in question I welcome the opportunity although I am pretty sure Ms. [redacted] will pass on it.
Sincerely,
Frank [redacted]
A representative contacted me from this company and refused to tell me where he was calling from; however, he instantly demanded that my husband and I pay him $266. I continually asked where he was calling from and he just replied "I'm representing a client and an unpaid bill of $266!" I asked what the bill was from and he just reinstated that it was for his "client." When I told him that I haven't heard of a bill for $266, he raised his voice and tells me that I am now accusing his client of "arbitrary" and questioned me "if I was accusing them of an illegal act." He was snarky, sarcastic, intimidating and threatening. He told me (in a very demeaning manner) that I had until Monday at 5 sharp to pay this bill "or else." I had to google where he was calling me from and learned from several reviews on Yelp, as well as claims filed against them, that this is not a one time thing for this horrible company. He talked down to me and announciated his words as if I was incapable of understanding him. This company is truly the epitome of HORRIBLE customer service and I hope that this complaint will keep them from treating other people the way that I have been treated today.
They are horrible! The attitude is awful..do they really think they can collect debt when they hangup the phone?? Business owners be aware!! Those are not the ppl that you want to take care of your debts..they not even listening they demand without explanation, do you really think that someone will want to pay with this attitude??? Save your money business owners..dont do business with them
Good Afternoon,
Erie Insurance received a request from Mr. [redacted] Insurance agency AW Insurance, to bind a commercial Ultrapack policy on behalf of Mr. [redacted]. According to Mr. [redacted] dispute, he claims that request was submitted to Erie Insurance without his...
consent, and claims his agent acknowledged the error. Upon binding the policy once the request was received by Erie Insurance, they become liable from a claims standpoint and as long as they are liable the premiums are due. That being said, I am happy to have Erie Insurance issue a credit if Mr. [redacted] can provide proof of coverage with another Insurance carrier for the time period the policy was in effect which would in turn release Erie Insurance from liability, or Mr. [redacted] is welcome to forward a letter from his agent stating that the policy was bound in error and present that document to Erie Insurance.In the interim we have closed our file disputed.
If I can be of any further assistance, please do not hesitate in contacting me.
Sincerely,
Frank [redacted]