Sign in

Brennan & Fraser Roofing & Siding

Sharing is caring! Have something to share about Brennan & Fraser Roofing & Siding? Use RevDex to write a review
Reviews Brennan & Fraser Roofing & Siding

Brennan & Fraser Roofing & Siding Reviews (2)

There is no way to put into words my frustration with this company.
We signed a contract with Bill [redacted] in August of 2015 to do the siding on our house. We had a few things to do on the house before they could start doing the siding (put in a window and a patio door). We told him that we would get it done right away so that they could get to the siding as soon as possible. We busted our butt getting the work done that weekend so that the siding could get started. I called Bill in the middle of September and he told me to call in the beginning of October and he would have a better idea of when they would be able to make it out. Fine, I understand there are busy times. But that was the beginning of a LONG, terrible, frustrating road.
I'll save you every last detail and summarize it as that for the next FIVE months we called Bill. Every single phone call was another excuse. He never once called us, we always had to call him in an attempt to get an update. We called and called and every time he would push back the date he could start and promise us update phone calls but we got nothing.
Finally, about a month or so we got a call from someone who worked at Brennan Fraser. He said that the business had gone under and was in the process of being sold. We told him we wanted to talk to Bill. He told us that Bill is already gone and collecting unemployment. He also said that if we were interested that we could have the guys that were buying the company do our siding once the sale was through. HA!
Fast-forward to today. Bill had the audacity to call us and let us know that he was in the process of getting re-hired and asked if we had our siding done yet. Needless to say it took quite a tongue biting to not say something more than yes, it's done.
All in all, I am just disgusted and unsure of how this place has been in business for so long. Oh, and we did get our siding done and it is beautiful. [redacted]

Review: I am writing in regard to the questionable ethics of Brennan-Fraser Roofing and Siding.

In July 2013 [redacted], From Brennan-Fraser was contracted by my relocation company to perform a roof inspection on our home at [redacted]. He identified some minor issues and as part of my relocation I was required to repair them.

On 7/12/2013 I contacted [redacted] again, since he did the inspection, and he agreed to perform the required repairs for time and materials (which implies for time worked and material used). I knew the work was minor and would not take long. I sent the repairs required via email and got confirmation on the phone. [redacted] agreed to perform all the required repairs and understood what was needed.

For the next 4 weeks I made several calls and sent several emails. I was assured by [redacted] that the materials were on hand and it would be done soon (every week for 4 weeks).

On 8/8//2013, [redacted] arrived at the house to perform some work. [redacted] had not been given any documentation stating what was done. Immediately [redacted] noted he had been given the incorrect materials. He also did another inspection (an inspection had already been paid for, he did this because [redacted] had not provided any information on what was required). [redacted] left to get the correct materials and try to get the required work list from [redacted]. He did not return on 8/8/2013. (Because no work was done and because he had to do an inspection only because he was not given the correct material by [redacted], I will not pay for this duplication of work).

[redacted] returned on 8/9/2013 and worked for less than 2 hours (my wife timed him). I figured 2 hours, a bundle of shingles (only about 12 were used) and some sealant was all that was required.

When I received the invoice all the was included was replacement of shingles, time and material, $600. It did not show the breakdown of time and material nor did it indicate all the work on the list had been completed. If they did the work they were supposed to do the materials would have been a dozen shingles (they did not offer to leave the entire bundle so we should not pay for the entire bundle), some sealant, nails and maybe some roofing paper. Total cost would be less than $50 for materials. That means the 2 hours of labor cost $550.00 (or $275 per hour). I have been told they will get me the itemized invoice but I have yet to see it.Desired Settlement: The only way to resolve this issue is for them to adjust the bill based on the actual time and materials for the work done. In the event I have already paid, they will issue a refund immediately. If they believe I am correct then let them itemize the time and material that justify the $600 charge. At this time they have refused to do so.

Business

Response:

This is in regards to complaint #[redacted], Re: [redacted]

At this time we have sent Mr [redacted], a very detailed invoice showing hours, how much per hour, material and material per piece price and scope of work done. Mr [redacted] has accepted this invoice and has paid the balance in full after receiving the invoice.

Any further questions, please let us know

Thank you

Check fields!

Write a review of Brennan & Fraser Roofing & Siding

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Brennan & Fraser Roofing & Siding Rating

Overall satisfaction rating

Description: Siding Contractors, Windows - Installation & Service, Contractors - General, Roofing Contractors, Roofing Contractors (NAICS: 238160)

Address: 415 N Perkins St, Appleton, Wisconsin, United States, 54914

Phone:

Show more...

Web:

This website was reported to be associated with Brennan & Fraser Roofing & Siding.



Add contact information for Brennan & Fraser Roofing & Siding

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated