Brennan Landscaping

I response to Mr***' complaintWe set as a priority the proper installation techniques for landscape constructionThe crew leader for his patio has over 20yrs experience in landscape constructionWe refer to our original response, in that, it was accurate and conciseTo Summarize, the customer contracted with us approximately years ago to install a brick and stone patio for his recently built homeThere was a mature tree in his back yard approximately 20' from the home which introduced a elevation concern for the patio in regards to the tree rootsThe home owner said the siding of his new home was impervious to moistureWe discussed the concerns with the elevation and upon his provided information we installed the patio at the height we discussedWe finished, the customer was pleased and we provided him with a yrwarranty for any craftsmanship or material defects years later he called informing us that he was having moisture problems with his sidingMoving forward with the information that his siding was not "impervious to moisture", as he stated, we discussed some options that would remove the brick contact from the homeRemoving the entire patio and reinstalling it at a lower elevation starting point was the option that the Homeowner preferred mostWith little deliberation, we decided to provide his request at no cost to himThe mature tree that introduced the elevation concern had since been removed, allowing us to lower the starting elevation of the patio at the houseWe completed the reconstruction of the patio to the customers satisfaction The homeowner then asked us tho contribute to the cost of painting the house and carpentry repair, which we declinedHe threatened to complain to the Revdex.com and legal action if we did not acquiesce and we declined We completely rebuilt his patio to his satisfaction, years after the original installation and at no cost to the ownerWe believe we went beyond a reasonable response for the customer once the problem was brought to our attentionWe further decided not to cave in to threats once the reconstruction was completedWe hope the home owner is able to continue to enjoy his beautiful backyard setting