Brenner Family Of Dealerships

To whom it may concern,This letter is in reference to Revdex.com complaint ID [redacted] and all subsequent letters sentto our dealershipThe customer and his vehicle have been to our repair facility as indicated onthe supplied invoices stated by the customerThe customer supplied all of the aftermarketparts for work that was performed on his vehicle, this included the brake and clutch partsToprovide excellent customer service, our service department will install aftermarket parts at therequest of our customers, however, this customer has been informed on numerous occasionsthat Brenner Nissan CANNOT guarantee or warranty the use of such aftermarket supplied partsor the labor to install these partsThe parts that were supplied, especially the clutch andclutch parts, were aftermarket performance parts of an unknown manufacture and failedprematurely due to the low quality of these parts and now have been determined wereINCORRECT for the customer's own vehicle by another repair facilityThis responsibility totallyfalls on the customerIn addition, the vehicle is abused and used as a race vehicle which alsocontributes greatly to the failure of these partsAs a goodwill gesture, Brenner Nissan providedthe customer with a $labor discount and a complimentary FREE vehicle detail on 9/23/14RO [redacted] On 10/3/14- [redacted] Brenner Nissan performed a front end alignment andbuffed scratches off of the hood as a goodwill gesture and at NO CHARGE to the customerOnbuffed scratches off of the hood as a goodwill gesture and at NO CHARGE to the customerOn10/24/14-RO6286739, Brenner Nissan made adjustments to the customer's aftermarket clutchslave cylinder and again bled the clutch hydraulic system with different clutch fluid supplied bythe customer, again, this was performed at NO CHARGE to the customerOn 11/4/14RO6287369, the customer returned with another problem diagnosed as an internaltransmission problemThe customer declined any further repairsAs stated before, BrennerNissan cannot guarantee or warranty the use of any aftermarket partsIf the customer hadselected to use Genuine Nissan Parts purchased through our parts department, Brenner Nissanwould have guaranteed and warrantied 100% of the parts and labor for the repairsBrennerNissan is willing to work with the customer and replace these faulty aftermarket parts to ensurethe vehicle is operating properlyBrenner Nissan cannot and will not reimburse the customerany prior labor paid to install these aftermarket parts or reimburse the cost for replacing thesefailed aftermarket parts by another facility.Service ManagerBrenner Nissan

Good morning,Thank you for giving us the opportunity to resolve this complaint The file was pull and reviewedThe service manager called and spoke to the customer on 2-3-reviewed repair historyCustomer stated happy with conversation with managerOrdered parts needed for the recall and waiting for customer to let us know when they can bring their vehicle in for a road test and repairWe will provide a rental for that day.Thank you

[redacted] [redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There is no internal transmission issue As stated earlier, the transmission is fine Brenner technician destroyed a new clutch with INFERIOR install method as outlined by [redacted] The incorrect rotors that should never have been installed last Feb by Brenner have now so deteriorated the brake pads their stopping action has been compromised and my dash board is lighting up with error lights and the Anti Lock Braking pump continued to run after the car was turned off Had I not disconnected the battery on Jan 16th, the ABS motor would have continued to run and the battery would be dead Brenner continues to side step issue and make statements regarding my character, a critical flaw in the debate arena Their activity is FRAUDULENT and NEGLIGENT Luckily I have just enough knowledge to know that what they did is UNETHICAL and DESPICABLE I truly feel sorrow for the others that would not have known enough to recognize these HORRIBLE service and business practices Regards, [redacted] ***

I have researched this complaint and this is what I have found outIn regards to [redacted] ’s letter there was nothing brought to my attention or the sales persons attention in regards to the TPMS light being on in the vehicle when purchasedWe were notified around 11/when she returned to the dealership with her rim and tire destroyedShe demanded a new tire and rim at the timeI informed her letting her know that this was not covered under her warrantyI offered to assist her by referring her to our service department at our [redacted] locationShe did not take me up on the offer to refer her to our [redacted] locationWe later found out that she posted derogatory statements on our [redacted] pageI then reached out to her again with no response from [redacted] Please let me know if you have any additional questionsI look forward to working with you to get this resolved.Ray D***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me They business had somehow used my credit information from a application and attached ithe credit information to the November loan pplication for [redacted] , without my consent, they have checked my credit thru several banks for her loan , they had no right to do so as she is no longer married to my son or my daughter in law I am not happy with that and will send to my attorney Regards, [redacted] ***

The last date of service was in February of for a routine oil change They put oil back in the vehicle on this occasion The issue was in June where they did an oil change but did not put oil back in causing the car to break down I hope this clarifies

I have been in communication with [redacted] *** and we have come to an agreement that is satisfactory with her.Scott F [redacted] *

March 13, To whom it may concern, This letter is in reference to Revdex.com complaint ID [redacted] and customer [redacted] The customer came into our service department on 10/7/with a complaint of the check engine light on and cruise control light onThe concern was diagnosed as a faulty ignition coil and spark plugsThe customer agreed to the repairs and parts were orderedThe customer was rescheduled for repairs on 10/10/in which the customer did not showThe customer was called numerous times to reschedule with no communication from the customerThe customer was sent an invoice for the diagnostic charge of $(see attached repair order copy.) At no time did the customer return any of our phone callsThe repair order was written off on 12/23/14.The customer was provided with our “Buyer's Edge” warranty at no charge when the vehicle was purchasedThis warranty covers the mechanical breakdown of certain powertrain components onlyThis includes internal engine and transmission repairsThe ignition coil and spark plugs are not covered components under this warrantyIn order for this warranty to remain valid, the customer must have all factory required maintenance performed at our dealershipThe last time the customer was in for service was at 81,miles on 6/23/and now the vehicle has over 90,milesThe factory recommended interval is 7,miles forengine oil and filter replacement so the customer has already voided his Buyer's Edge warrantyBrenner Nissan will be happy to assist in repairing the vehicle, but the original diagnostic fee of $must be paid firstSincerely, Kristopher K Service Manager

Good morning,Thank you for giving us the opportunity to resolve this complaint The file was pull and reviewedThe service manager called and spoke to the customer on 2-3-reviewed repair historyCustomer stated happy with conversation with manager Ordered parts needed for the recall and waiting for customer to let us know when they can bring their vehicle in for a road test and repairWe will provide a rental for that dayThank you

To Whom It May Concern,We are aware of the paper work concerns the customer is havingWe have been in touch with her husband who is up to date on our progressWe are trying to complete a transaction that is out of the state, in the middle of the transaction the customer changed addresses, we are
working diligently to correct the situation.Scott F.General Manager

To Whom it May Concern,Complaint # ***We were negotiating with *** *** on a particular stock numberIn the mean time we sold that unit*** *** wanted the same price on a different unitWe were unable to offer the same priceThe was no deception and the customer was not harmed in any
way*** *** has since purchased another vehicle and we wish him the best of luck.Scott FGeneral Manager

***,We are not willing to give the customer a full refund for the vehicle she purchased a year ago. She states she does not ant anything further from us. Scott F*Tell us why here

[To assist us in bringing this matter to a close,
you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response for various reasons; 1) There is no date of any type on this letter Therefore, it fails to reveal the truth about when the New Jersey license plates and registration were actually processed and/or received by the dealership Nor does the dealership attempt to give any dates at all I received a phone call from the Title Department on August 31, to let me know my plates had arrived I requested they be sent to me overnight and they were I received both the plates and the registration on September 1, However, this does not omit the fact I drove the vehicle for more than one (1) week with the expired temporary plates on it, as this is my only mode of transportation I not only had to work my Full-Time job to pay my bills and this vehicle, but I am also the guardian to my niece and nephew, whom have suffered severe neglect, physical, sexual and mental abuse and as a result, they have many appointments weekly for therapy, etc., in attempts to repair their damaged little souls and make them productive members of society and not a statistic Driving with expired plates gave me a lot of anxiety and unnecessary stress 2) This three (3) sentence response is not a very good attempt at resolving consumer concerns nor does it demonstrate "striving hard to maintain a high level of customer satisfaction." The response is not even on company letterhead and demonstrates a lack of effort because the quick and short response demonstrates the lack of professionalism from this organization 3) This response does not address the fact I was promised a referral amount of $per fully executed deal On August 8, 2017, I returned with my daughter and son-in-law and they both purchased brand new *** Please keep in mindat this point, I could not foresee the problems and lack of professionalism I would experience with this dealership Had I known the problems that would occur, I would have NEVER referred anyone, let alone my daughter, to this dealership On Thursday, September 14, 2017, more than month after the two vehicles were purchased, I received a singular referral check in the amount of $ This amount is not even remotely close to the amount I was promised, nor is this amount for two fully executed deals The referral information I was given was and just another example of the lack of professionalism of this dealership Other than the Title Department calling me back, no one in management bothered to reach out to me When I began to call on August 18, to inquiry about the registration and plates, I got to speak to the Finance Manager Sang Lee once and he said "Let me check into it and I will call you back." I also asked MrLee about the referral money and he once again said "Umm, I have to check on that too." He sounded confused about the referral money question Nevertheless, MrL** never called me back The numerous times I called MrLee after that, my calls ALWAYS went to voice mail and I NEVER received a return phone call from MrLee I then called Dave Morrison and got to speak to him and he too said "Let me look into t and I will have someone get back to you." My follow up calls would also go to voicemail I did get MrMorrison, once more time, I guess by accident and he was clearly annoyed with my repetitive calling because he kept cutting me off and was very short with me Once again he said "I will have someone call you back." I NEVER received a return call I then continued to call the Title Department and spoke to a female employee from the Title Department and this was the ONLY time I ever received a call back from anyone in this dealership Please keep in mind, the return calls from the Title Department were only after I contacted the Pennsylvania Attorney General, The Revdex.com and a local councilman.I would like to thank the Revdex.com for all of your time, attention and assistance
Regards,
*** ***

April 10, To whom it may concern,
This letter is in reference to Revdex.com complaint ID and customer *** ***The customer came into our service department on 10/7/with a complaint of the check engine light on and cruise control light onAt this time he was quoted $plus tax for the diagnostic charge which covers an hour labor to find the issue of why the check engine light is on and why the cruise control light is onThe customer signed a copy of the pre work agreeing to pay the charge before any work was done on vehicle (see attached sheet)The concern was diagnosed as a faulty ignition coil and spark plugsThe customer agreed to the repairs and parts were orderedThe repair order was left open and the customer was rescheduled for repairs on 10/10/in which the customer did not show, The customer was called numerous times to reschedule with no communication from the customerThe customer was sent an invoice for the diagnostic charge of $(see attached repair order copy.) At no time did the customer return any of our phone calls or make any attempt to pay the outstanding bill.When the new problem came about on the vehicle the customer contacted usThat is where we then came back across this outstanding bill but still the customer never tried to make The customer was provided with our “Buyer's Edge” warranty at no charge when the vehicle was purchasedThis warranty covers the mechanical breakdown of certain powertrain components onlyThis includes internal engine and transmission repairs (see attached sheet).
The ignition coil and spark plugs are not covered components under this warrantyIn order for this warranty to remain valid, the customer must have all factory required maintenance performed at our dealership and also protect the vehicle from further damage if knowing of a problem it must be fixed before it cause's other issues as stated in Brenner Nissan’s buyers edge agreement .These guidelines were clearly abusedThe last time the customer was in for service related work was at 81,miles on 6/23/and now the vehicle has over 90,miles (see attached sheet)We do not know the exact miles since vehicle has not been back for any repairs since 10/7/when it was at our dealership for the check engine lightAt this time the vehicle had 88,milesWe were told on the phone by the customer when he contacted us that vehicle had over 93,miles on itAt no time did we ever check the vehicle for a transmission related issueThe owner's manual service records may or may not have been kept up to date by any of the previous owners which does not mean that the service work was not completed on the vehicleHowever each used car that is sold by Brenner Nissan is checked through our service shop for repairs needed at that timeBrenner Nissan strives to put quality cars on our used car lotAt the time of purchase of this used vehicle the vehicle was top running orderBrenner Nissan will be happy to assist in repairing the vehicle, but the original diagnostic fee of $103.88 must be paid firstSincerely,Stephen RService Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have had no response frim RayThe tire was not destroyedI need the tpms light turned offIt has been on since I got the vehicle.
Regards,
*** ***

** ***, We were aware of your troubles with receiving your platesI am since been told MrM***, my Sales Manger, had reached out to you to ensure you had received themI apologize for our lack of communication from our other managers, it is not our protocol.We do pay $dollars for each referral that purchases a carI'm glad you received one of them, the other has been sent out and if you don't already have it by nowPlease reach out to your sales person if there is a discrepancy. Scott F*General ManagerBrenner Family of Delaerships

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is unsatisfactory to me.
They business had somehow used my credit information from a application and attached ithe credit information to the November loan pplication for *** , without my consent, they have checked my credit thru several banks for her loan , they had no right to do so as she is no longer married to my son or my daughter in law I am not happy with that and will send to my attorney .
Regards,
*** ***

Brenner *** will be resolving this customers issue per his request by covering the complete cost of the replacement part including labor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] I'm not subtracting it twice, I have broke down the numbers on paperI would like the Revdex.com to do the numbers and see what they come up withThe numbers are NOT correct and I want them FIXED!!!
Complaint: ***
I am rejecting this response because:
Regards,
*** ***