Brent Brown Toyota

When discussing the purchase with the customer they were not discussing sale numbers really but payments, the whole time it was about a payment amount of 550.After quite a while of negotiation we finally arrived at an agreement of 559 otd. In the finance office the customers agreed to also purchase gap insurance of 795 which brought the final payment up to 570.Here is the break down of the deal[redacted] MSRP-[redacted] DISCOUNT SALE PRICE[redacted] INVOICE[redacted] under invoice and [redacted] under MSRP is what the customer paid.A very large discount was given on the new vehicle instead of an over allowance on their trade.  It is not to possible to have both. The customer received $[redacted] trade in allowanceThe blue Book value of the trade showed the following16578 KELLY BLUE BOOK FAIR VALUE17570 KELLY BLUE BOOK GOOD VALUEDEDUCTIONSRWD not a great car for Utah because of the weather and winter. It eliminates a large customer base compared to the AWD version.Another thing that eliminates perspective buyers are that it is just a base model. It does not have Navigation.These two things make it harder to sell than one with thoseIt also has Accident on CarfaxThe front end needs paint fix on the the lower bumper on both sides by the lower grille. Car needs to go through the shop for maintenance and repairs  After you minus out the reconditioning and market adjustment for the above deductions the customers received a very good trade in value on their trade and an overall excellent deal when taking in to consideration the large discount on the new vehicle.

We have contacted the customer and offered the second desired resolution that the customer requested of us keeping the car and the customer not being charged for any repair, and they being able to remove their belongings from the vehicle.   The customer was traveling out of town for a...

family event and stated they would get back to us at a later time.  It has been over a week and we have not heard back from the customer and the number provided is currently not in service. The offer still stands.

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@brentbrownauto.com
Customer does have a 7 year 100k powertrain agreement on vehicle that expires 3-12-2021 or a 100k which ever comes first. He also has a comprehensive warranty that is 5 year 60k miles...

which covers anything that is not a wearable item and is not due to an accident etc. that expires 3-21-2019 or 60k which ever comes first. If the customer would like another copy of these warranties we would be happy to provide them.

We are sorry to hear about Miss. [redacted]'s dissatisfaction.  I would like to clarify a couple of things.   The extended service agreement was a contract through Kornerstone. This is who was paid for the agreement.  The customer only financed that into her loan with Toyota Financial...

Services.   Her Kornerstone agreement has always been valid and could have been used for repairs at any time.   The customer was given, at no cost to her, a Signet agreement that would refund the total amount paid for the Kornerstone contract if she never used it.  However, Signet did go out of business very unexpectedly and left all of its customers including the dealers with no recourse at this time.  Furthermore the Signet agreement, which miss [redacted] signed, clearly states on the front, "Performance under this contract is the sole responsibility of Signet Financial Group and is not to be construed as an obligation on the part of the dealer."  This was in no way a "scam" but a very unfortunate and unforeseen closing a company that Brent Brown Toyota and thousands of other dealers nation wide had done business with.   We understand miss [redacted]s frustration, but this does not make Brent Brown Toyota responsible for Signets acation.