Brent Jessee Recording & Supply Inc

Initial Business Response /* (1000, 5, 2014/09/18) */
Contact Phone: ***
Contact Email: ***
This client purchased the items in question with a Master Card on 8/11/He returned them with the complaint that they did not all look exactly the same
He was
sent exactly what was described on our sales web site, and the web site lists these as being both military and PQ label typesHe received both types which was all we hadHe returned them and we issued a refund less the restocking chargeA copy of our return policy is attached which explains the restocking charge
This client had previously ordered from us using a VISA card on 6/3/This is the card that was entered into our client databaseThe Master Card, while charged for this purchase on 8/11/14, was never entered into the client databaseTherefore, the refund for the return of the items ordered on 8/11/was issued to the VISA card we had on file ending in This is the card this client claims he never had, however, his purchase of 6/3/went through successfully to this card, and his address matched the card recordsThe refund was also successful on 8/19/to this cardWhile we did refund to the wrong card for this transaction, it is still a card that this client had used in JuneBy the time we discovered the error, we attempted to correct the situation with our merchant accountThey informed us the refund had gone through, and that since the refund date of 8/19/14, the card had been closedWe were unable to void the refund, and the funds were deposited as credit to that cardThis client has the refund on the VISA card he used in June, and then closed that card after we issued the refund to himProof of the VISA card purchase, the Master Card purchase, and the VISA card refund are all attached
Initial Consumer Rebuttal /* (3000, 8, 2014/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I purchase thru my master card by hsbc bank ny
and I gave the number of my master card to*** and the purchase went thru the master card
of hsbc bank and hsbc have the evidence of the purchase was processed to the master card of hsbc
the contact num for hsbc is the following*** the transaction never went with the visa
as the merchant claim you can confirm it hsbc bank
I already file a dispute with hsbc bank against the merchant for full refund num the full refund
its because the merchant sent me the wrong item
giving me the excuse that he ran out of item that I order and sent a equivalent in which resulted
junk tubes and had the nerve to charge me for restocking for the item he had in stock on his owne will sent me used junk without my consent
that it the reason as soon I got it I sent back
asap and call the merchant and made a claim to the
merchant that he ship me the wrong item not the ones that I wanted but any way call hsbc bank they will confirm you that the purchase was processed from my master card from hsbc not a visa like the merchant claim how come the order was process to my master card from hsbc and was deduct from my account call the bank thank you
Final Consumer Response /* (4200, 12, 2014/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this not make logic at all how come the purchase was made on a master card and then refund to a visa ? this does not make sense may the merchant does not know the difenrence cow and a bird (master card and visa) or merchant don't read at all its the merchant resp onsibility to refund to the card where was purchase the merchant mistake is not my responsibility the merchant have to make his own claim to the bank in which he made the mistake and file for refund
Final Business Response /* (4000, 14, 2014/09/24) */
As stated by us already, we made an error and refunded the amount originally charged on the Master Card, to the clients VISA card instead of the Master CardOur credit card processing company checked into this at our request, and informed us the refund was processed and is now in possession of the cardholderIt is not available to be returned to us
To resolve this dispute, they inform me the client needs to file a chargeback with his Master Card issuerWe cannot do this, only the card holder can file a chargebackWe wish to be perfectly clear, that if we are served with a chargeback from the clients Master Card, we will defend our position by releasing all credit card transaction documents we have had with this client to Master CardThis will include the original VISA card transaction, the Master Card transaction that is the subject of this dispute, and the refund to the VISA card which is what we had on file for the client at the time of the refundThe credit card company will then resolve the dispute
As it stands now, we have already issued a refund to this client to a card registered to this clients address, and no further refund will be issued