Brent Mohlenhoff Insurance Agency Inc

*** *** is upset that her home-owners policy was issued with a higher premium than originally quoted. Mrs*** had a 9/15/home-owners claim for $that should have been included in our original quote My office and I have spoken to Mrs*** several times, and
apologized for our error. I advised I was unable to pay any portion of her premium. She cancelled her policy 11/19/

To Whom It May Concern;           complaint...

#[redacted]                                  �...⇄ 9-23-15                 Mrs.[redacted] 2007 Kia Sorrento was towed to us for a bad driveline and would notmove.  We built the driveline and itstill would not move!!! When we checked the transmission it was three (3)quarts low on tranny fluid, we filled and drove it. The vibration was gone andshe picked the vehicle up.  A few dayslater Mrs. [redacted] called and said it was leaking. We advised her to bring itback and she stated it had never leaked before, yet it was three (3) quarts lowwhen it arrived, I’m not sure how that could be!!! Any way, we replaced theoutput seal on the transmission, buffed the yoke and explained to her the yokeis scored, it may leak again. Kia does not service the yoke separately from thedriveshaft. We explained a driveline is around $1100 from Kia, we did not try tosell her on that driveline. We built her one using her yoke for $450. Her yokedid leak again and we replaced it with one we sourced and only charged her $70with a new seal!! I didn’t see a copy of her $69repair invoice in the complaint. She still had to replace the bad drivelineregardless. Mrs. [redacted] had a hard time understanding most of what I tried toexplain or was acting like she didn’t understand.As for anyone here yelling at heror being rude, that absolutely did not happen. I explained the transmission wasso low on fluid it didn’t have the ability to leak. That was why the vehiclequit moving, after stating this 3 different times. I sternly stated “do you understandwhat I am saying to you, the transmission was 3 qts low when the vehicle arrived”No one yelled. I believe she was playing dumb and when I called her on it, shedid not like what she heard!!!This also raises the question, whydid she file a complaint in September for an issue on January 25th???That’s 9 months later.Most repairs on these Kias arebetween $650-$850. She was only charged $570 total for a complete driveline aswell as a slip yoke, that you can’t even buy. Seems that the ones you give gooddeals to are always the problems!!!Questions call[redacted]Sincerely;  Nate Warren, Owner