I did tell Brad that there were carpenter ants on the porch that were alive, but that I also had signs of them inside the home because I had seen a few live ones and many dead ones, because I had tried treating the home. I also would like to add that if Brad's was unable to inspect areas such as the porch the technician Wes should have noted it on the inspection. The notes say about the porch that there was rot on wood patio covering noted, so I assumed that the porch was inspected for wood destroying insects as well.
Complaint: [redacted]
I am rejecting this response because: As stated before, the home was inspected six months previous to Brent's inspection and once after Brent's inspection by another reputable pest control company and both times they found NO evidence of any termite damage, current or past and gave us a report stating as such. Brent's is accusing us of tampering with the area. It was never tampered with, only removing the baseboard to get a better look. The original pictures taken by Brent's Termite Inspections showed no evidence of tubing. The real estate agent could see no evidence of tubing either from the photos taken by Brent's, nor could the other inspector. Our real estate representative would not have ordered the treatment. Why would he do that when he is representing us? He is the one who saw no evidence in the original photos. The patching on the WALL above the evidence in question was a patch done years ago by my father who had poked a hole in the wall to add a cable t v extension, and then changed his mind and patched it. We agreed to the treatment because it might have cost us the sale of the property if we didn't treat. That doesn't make it right. I'm sure that Brent's does not want their business name sullied, but no one is perfect and there was no justifiable evidence. It seems like this is one word against the other and cannot be resolved. Brent's is saying that they not lying about the inspection but are accusing us of lying about the patch and tampering with the baseboard which we did not. Looks like a no win but I hope other consumers will read this report and come to their own conclusions about this company.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
On Dec. 11, our inspector conducted a full termite and dry rot inspection at the property. He found termite tubing & damage behind the baseboard as explained in the termite report in which pictures were taken and sent to parties involved. The area was tampered with several...
times after our inspection was completed as stated in the complaint. We had no control on how much or how many times the area was tampered with, there fore it is certainly possible that it didn't look like what we originally found after the date of our inspection. We stand by our report for the inspection performed on December 11 and photos taken at that time. Their representative (realtor) for the sellers, was the one who ordered us to do the termite treatment. The service tech that was sent to do the termite treatment was told by the sellers that there was no termite activity and after inspecting the area stated to management that the area had been patched. . No one at Brent's Termite would ever lie about findings of an inspection. We are sorry that the sellers feel this way, but there was definitely evidence of termite activity on the date of our inspection. We have been completely honest and feel we have done no wrong in this matter. All paperwork should have been signed at closing stating that all parties understand and accept all reports and recommendations.
I did tell Brad that there were carpenter ants on the porch that were alive, but that I also had signs of them inside the home because I had seen a few live ones and many dead ones, because I had tried treating the home. I also would like to add that if Brad's was unable to inspect areas such as the porch the technician Wes should have noted it on the inspection. The notes say about the porch that there was rot on wood patio covering noted, so I assumed that the porch was inspected for wood destroying insects as well.
Complaint: [redacted]
I am rejecting this response because: As stated before, the home was inspected six months previous to Brent's inspection and once after Brent's inspection by another reputable pest control company and both times they found NO evidence of any termite damage, current or past and gave us a report stating as such. Brent's is accusing us of tampering with the area. It was never tampered with, only removing the baseboard to get a better look. The original pictures taken by Brent's Termite Inspections showed no evidence of tubing. The real estate agent could see no evidence of tubing either from the photos taken by Brent's, nor could the other inspector. Our real estate representative would not have ordered the treatment. Why would he do that when he is representing us? He is the one who saw no evidence in the original photos. The patching on the WALL above the evidence in question was a patch done years ago by my father who had poked a hole in the wall to add a cable t v extension, and then changed his mind and patched it. We agreed to the treatment because it might have cost us the sale of the property if we didn't treat. That doesn't make it right. I'm sure that Brent's does not want their business name sullied, but no one is perfect and there was no justifiable evidence. It seems like this is one word against the other and cannot be resolved. Brent's is saying that they not lying about the inspection but are accusing us of lying about the patch and tampering with the baseboard which we did not. Looks like a no win but I hope other consumers will read this report and come to their own conclusions about this company.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
On Dec. 11, our inspector conducted a full termite and dry rot inspection at the property. He found termite tubing & damage behind the baseboard as explained in the termite report in which pictures were taken and sent to parties involved. The area was tampered with several...
times after our inspection was completed as stated in the complaint. We had no control on how much or how many times the area was tampered with, there fore it is certainly possible that it didn't look like what we originally found after the date of our inspection. We stand by our report for the inspection performed on December 11 and photos taken at that time. Their representative (realtor) for the sellers, was the one who ordered us to do the termite treatment. The service tech that was sent to do the termite treatment was told by the sellers that there was no termite activity and after inspecting the area stated to management that the area had been patched. . No one at Brent's Termite would ever lie about findings of an inspection. We are sorry that the sellers feel this way, but there was definitely evidence of termite activity on the date of our inspection. We have been completely honest and feel we have done no wrong in this matter. All paperwork should have been signed at closing stating that all parties understand and accept all reports and recommendations.