Sign in

Brentwood Livery Inc

Sharing is caring! Have something to share about Brentwood Livery Inc? Use RevDex to write a review
Reviews Brentwood Livery Inc

Brentwood Livery Inc Reviews (5)

This was resolved last week; we delivered at no cost bags of black dyed mulchCustomer was satisfied although not pleased with the timeliness of our response
*** ***
Office manager

There was no report of damage until after the vehicle left our property and returned. There was no evidence of damage during the loading of the pickup truck and had a Bobcat been responsible there would likely be much more damage.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  we did not see the damage until we were home and turned the truck around to wash it. After finding damage I immediately called them and was told to bring it down. Since we were going out for evening he said we could bring it in next morning which we did. We were told to get two estimates which we did. After they reviewed the tape they said it was inconclusive but would pay. Even asked if we wanted the check made out to us our repair place. Followed up with joe many times and then finally told us they weren't paying. After placing a bad review on their Facebook page we heard back from Michele, hr manager. Said we need to work it with our insurance company. After calling our insurance, I was told we need to open a claim which would affect our premiums plus we would have to pay the deductible. Was told by our insurance company that it didn't seem likely bzak would pay. We asked several times to see their tape. Even told Michele the tape would show there was no scratch on the truck when we got there. She said the tape was cloudy. So how can they say they didn't do it?  We are honest, hard working people and resent them insinuating we are dishonest.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] we still stand by our response that they did the damage. Buyers need to be warned that if they are buying something from bzak that will be loaded in their truck, they need to have a manager come out and inspect their truck before it is loaded. Then is damage is done they have a bzak witness and hopefully bzak will pay for it. Still find it amazing they originally agreed to pay for the damage until they found out it was $900. Terrible company and buyers need to be aware of the kind of company they are telling with. On top of the truck damage it was terrible topsoil. Had a lot of clay. So we lost all way round.

Business stated they stand by first statement and the damage alleged by customer is far less than what would have happened considering the equipment the business used (bobcats). He said the person customer spoke with about the situation was in HR and had no authority to get involved. There is no offer to repair.

Check fields!

Write a review of Brentwood Livery Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Brentwood Livery Inc Rating

Overall satisfaction rating

Add contact information for Brentwood Livery Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated