Brentwood Management

RE: ID# [redacted] Dear Ms [redacted] :Due to the fact that the situation was not handled by the Complainant through the proper procedures with our company we will no longer continue to resolve this on a public forum We will be corresponding to the Complainant separately via mail.Sincerely,Brentwood Management ***original document attached

RE: ID # [redacted] Dear Ms [redacted] :We are in receipt of your letter and disappointed to hear that the residents contacted your office before we were given an opportunity in their three years of residency Here is what is known to be true and accurate facts of the situation:The residents purchased a home The residents then gave an improper notice to vacate stating their vacate date would be July 31, when in fact they are still under the initial term of their current lease which does not expire until September 30, 2016; they are still liable until September 30, or until the unit is rented whichever comes firstThere was a backup in their bathtub which was found to be a slow backup that eventually overflowed into the two bedrooms, wacloset and the hallway of the unit The residents never reported this to us It wasn't until the backup entered into the common area hallways did our maintenance staff notice it Upon noticing this, our staff immediately entered the apartment.It was very clear that the residents had completely moved out only leaving behind items that they did not need on a daily basis for wherever they had moved to We were never notified of their early move out.Had the residents not vacated early, this slow draining tub would have been reported by the residents before it flooded the unit and common area We had carpet extractors and remediators out the same day we noticed the unreported problem.The residents are responsible for the unit until their lease ends and, at this point, also responsible for damages caused by negligence, in this case.The unit was restored as quickly as possible due to the circumstance and we have no obligation to the residents as this situation could have been avoided in its entirety.Please consider this matter closed as it was resolved before the Revdex.com even received the letter from the residents Sincerely,Brentwood Management

Initial Business Response / [redacted] (1000, 8, 2015/07/07) */ RE: Case # [redacted] ; [redacted] Ms [redacted] was given proper written notice that his lease was being terminated along with vacate instructionsThis was all done within the parameters of his lease and the requirements by Minnesota State Laws Our office received two requests for a rental reference on Mr***One with a signed release, the other without the required signed releaseWe did respond to the one with the signed release, however, we did not respond to the one without the signed release We will not be held liable for Mr***'s failure to meet someone else's rental criteriaNothing derogatory was disclosed in our reference, therefore, his denial was due to other circumstances Please consider this matter addressed and closed Sincerely, Brentwood Management Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from Brentwood Management, Inc for several reasonFirst off, the rental history to the entity that supplied a signed lease was not done in a timely and professional manner, which forced a decision to deny my application for lack of responseIf the information was delivered in a timely and professional manner, my application would not have been deniedI also would not have had to spend more money on application fees to other apartmentsMost importantly, as a BUSINESS, operating in the State of Minnesota, the treatment I received after being given notice was unacceptable by any professional standardsIgnoring phone callsIgnoring written requests for responseIgnoring faxesTen days ago, I confronted Jill (Barbary Knoll Manager) in person and asked her "why she wouldn't let me rent a 1-bedroom apartment?" Her response to me was "I can't talk to you right nowwe'll send you a letterAnd, no letter was ever receivedThey treated me like I was a criminal...why, because as a SEVEN YEAR tenant, I wanted a viable explanation as to why my lease was being terminated ONE MONTH AFTER BEING RENEWEDAnd without any explanation! They also would not allow me or offer me the option to re-apply for a smaller/other apartment with a new leaseTheir absolute disrespect they showed to a paying customer, along with the completely unprofessional attitude and behavior is reprehensible Final Business Response / [redacted] (4000, 13, 2015/07/17) */ RE: Case # [redacted] ; [redacted] Ms [redacted] : [redacted] was given proper written notice that his lease was being terminated along with vacate instructionsThis was all done within the parameters of his lease and the requirements by Minnesota State Laws Our office received two requests for a rental reference on Mr***One with a signed release, the other without the required signed releaseWe did respond to the one with the signed release, however, we did not respond to the one without the signed release We will not be held liable for Mr***'s failure to meet someone else's rental criteriaNothing derogatory was disclosed in our reference, therefore, his denial was due to other circumstances Please consider this matter addressed and closed Sincerely, Brentwood Management