I have rented from Brentwood Rental for years with no issues This past weekend, I rented a one man auger and tried for minutes to get the thing started with no successWhen I brought it back, they insisted that I pay for it anyway and when I refused, they said they would not do business with me any moreWhat ever happened to the customer is always right? The manager said that I had it out days and he could have rented it several time during that period, when I informed him that that was not correct as the days I had it was over Thanksgiving weekend when they were closed, he lost his temper, said "I don't argue" and told the clerk to mark the account as no longer do business
I have rented from Brentwood Rental for years with no issues This past weekend, I rented a one man auger and tried for minutes to get the thing started with no successWhen I brought it back, they insisted that I pay for it anyway and when I refused, they said they would not do business with me any moreWhat ever happened to the customer is always right? The manager said that I had it out days and he could have rented it several time during that period, when I informed him that that was not correct as the days I had it was over Thanksgiving weekend when they were closed, he lost his temper, said "I don't argue" and told the clerk to mark the account as no longer do business