December 11, To Whom It May ConcernPlease review the following response to Revdex.com complaint [redacted] against my companyThe complainant contacted US directly about this issueWhen his car struck a deer on the Pennsylvania Turnpike Our company was dispatched by the Turnpike Commission because the accident was considered "reportable" because the vehicle was rendered inoperableThe complainant's car is one that is equipped with push-button startIn this type of ignition setup, a vehicle owner often keeps a key fob in his/her pocket While operating the vehicle, as opposed to the traditional ignition style where a key is inserted into the ignition to start the carOn an accident scene, our operators make all efforts to ensure the keys are in the vehicle because it makes the vehicle loading process entirely more simple if the key is availableWithout a key, a vehicle is often locked in Park and unable to roll freely onto our rollback beds.The complainant handed my driver the key fob for his vehicle at the accident scene just before leavingNormally a key is kept in the ignition at an accident scene and not handed to the tow operator, but because of the features of this particular car, that was not the caseMy operator put the key fob in his pocket in order to quickly go about reopening the roadway and clearing the sceneThe Pennsylvania Turnpike stresses quick clearance and safety as its number one priorityUpon returning to our storage lot, my operator unloaded the vehicles in a secured facility with an electronic gateHe completed his paperwork and began walking it into our office at the scene when he remembered the key in his pocketHe returned to the vehicle and placed the key in the cup holderThe next day, the complainant's insurance company had the vehicle towed to another lotMy operator is absolutely certain that he placed the key in the cup holderHe is especially certain because he specifically had to walk back to the car from our on-site office to return the keyOur lot terms state that we are not responsible for lost or stolen itemsWhat happened with the complainant's key is unfortunate, but I cannot accept responsibility for replacing it without clear evidence of negligence on the part of anyone that represents my companySincerely, Morgan B Towing Manager
December 11, To Whom It May ConcernPlease review the following response to Revdex.com complaint [redacted] against my companyThe complainant contacted US directly about this issueWhen his car struck a deer on the Pennsylvania Turnpike Our company was dispatched by the Turnpike Commission because the accident was considered "reportable" because the vehicle was rendered inoperableThe complainant's car is one that is equipped with push-button startIn this type of ignition setup, a vehicle owner often keeps a key fob in his/her pocket While operating the vehicle, as opposed to the traditional ignition style where a key is inserted into the ignition to start the carOn an accident scene, our operators make all efforts to ensure the keys are in the vehicle because it makes the vehicle loading process entirely more simple if the key is availableWithout a key, a vehicle is often locked in Park and unable to roll freely onto our rollback beds.The complainant handed my driver the key fob for his vehicle at the accident scene just before leavingNormally a key is kept in the ignition at an accident scene and not handed to the tow operator, but because of the features of this particular car, that was not the caseMy operator put the key fob in his pocket in order to quickly go about reopening the roadway and clearing the sceneThe Pennsylvania Turnpike stresses quick clearance and safety as its number one priorityUpon returning to our storage lot, my operator unloaded the vehicles in a secured facility with an electronic gateHe completed his paperwork and began walking it into our office at the scene when he remembered the key in his pocketHe returned to the vehicle and placed the key in the cup holderThe next day, the complainant's insurance company had the vehicle towed to another lotMy operator is absolutely certain that he placed the key in the cup holderHe is especially certain because he specifically had to walk back to the car from our on-site office to return the keyOur lot terms state that we are not responsible for lost or stolen itemsWhat happened with the complainant's key is unfortunate, but I cannot accept responsibility for replacing it without clear evidence of negligence on the part of anyone that represents my companySincerely, Morgan B Towing Manager