Bressler's Inc.

From what our driver reports they did a good job with execution in the field but they misrepresent the cost of their services by presenting a typical hourly rate for our industry ($150.00/hr) yet manipulate the presentation of suggested services as displayed by the dispatcher's following statement... "$150/hr, only 6 miles, have to separate the truck and trailer per State law, should only take approx. 2hrs max port-to-port." What they fail to thoroughly explain and disclose is they're implying they're going to send 2 tow units at $150/hr ea., ultimately $300.00/hr total. A 6 mile tow cost us $637.00, the most per mile tow we've paid in 8+ years in business and we weren't even loaded. What a joke. Presented my displeasure with the bill to give them an opportunity to earn our future business but instead was given no consideration. I can't honestly say they weren't rude regarding my complaint, but they appeared tenured at addressing the said complaint. They won't earn our business again and I'll do everything in my power to warn others.

December 11, 2014
To Whom It May Concern.
Please review the following response to Revdex.com complaint [redacted] against my company.
The complainant contacted US directly about this issue. When his car struck a deer on the Pennsylvania Turnpike Our company was dispatched by the...

Turnpike Commission because the accident was considered "reportable" because the vehicle was rendered inoperable. The complainant's car is one that is equipped with push-button start. In this type of ignition setup, a vehicle owner often keeps a key fob in his/her pocket While operating the vehicle, as opposed to the traditional ignition style where a key is inserted into the ignition to start the car. On an accident scene, our operators make all efforts to ensure the keys are in the vehicle because it makes the vehicle loading process entirely more simple if the key is available. Without a key, a vehicle is often locked in Park and unable to roll freely onto our rollback beds.The complainant handed my driver the key fob for his vehicle at the accident scene just before leaving. Normally a key is kept in the ignition at an accident scene and not handed to the tow operator, but because of the features of this particular car, that was not the case. My operator put the key fob in his pocket in order to quickly go about reopening the roadway and clearing the scene. The Pennsylvania Turnpike stresses quick clearance and safety as its number one priority.
Upon returning to our storage lot, my operator unloaded the vehicles in a secured facility with an electronic gate. He completed his paperwork and began walking it into our office at the scene when he remembered the key in his pocket. He returned to the vehicle and placed the key in the cup holder. The next day, the complainant's insurance company had the vehicle towed to another lot.
My operator is absolutely certain that he placed the key in the cup holder. He is especially certain because he specifically had to walk back to the car from our on-site office to return the key. Our lot terms state that we are not responsible for lost or stolen items.
What happened with the complainant's key is unfortunate, but I cannot accept responsibility for replacing it without clear evidence of negligence on the part of anyone that represents my company.
Sincerely,
Morgan B
Towing Manager

Bressler’s, Inc. Response to Revdex.com Complaint [redacted]On behalf of Bressler's, Inc., I would like to issue the following response to a claim by [redacted] regarding the amount our company charges for our service.**. [redacted] was involved in a reportable vehicle accident on route ** in...

[redacted], PA on July 7, 2014. Her vehicle traveled from the roadway, collided with a fruit stand thus causing property damage and came to rest on a telephone pole guide wire. Our company's service was requested by the local Pennsylvania State Police office for emergency response to the scene for a single-vehicle accident. Our dispatcher [redacted] immediately rerouted a driver from a call he was committed to and sent him to the accident scene. When we’re called by the police, we’re expected to drop any prior commitments whether we’re in the middle of completing them or not to respond within 25 minutes.Our driver [redacted] arrived on scene and winched the vehicle sideways using two lines from a light-duty wrecker to remove the vehicle from a guide wire attached to a telephone pole. He picked up some vehicle debris from the scene and fastened the vehicle to our equipment for tow. [redacted] towed the vehicle to our storage lot in [redacted], PA where he spotted it in our lot. **. [redacted] called our dispatch office shortly after the accident and Informed us that the has no collision insurance coverage and that she’d have to pay out-of-pocket for her accident charges. She also mentioned that she has [redacted] basic, which will cover hookup and five miles of towing in normal conditions. To the best of our knowledge, she made no mention to the officer on scene or my driver that she had [redacted] at the time of the accident. Typically, if a [redacted] member is in an accident and he or she notifies the officer on scene, the police officer will give her a chance to call [redacted] and request they dispatch service. If the officer on scene is satisfied with [redacted]’s ETA, the officer will allow them to dispatch service. This accident did not happen this way, as the police called us directly and requested emergency response - whether the vehicle was blocking traffic or not.I explained to **. [redacted] that [redacted] basic would cover the equivalent of $88.00 for service and deducted this from her bill. I also explained to her that had she called [redacted] at the accident scene and requested service, we would have turned down response to [redacted] due to lack of driver availability at the time. Because the officer called and requested emergency service, we cancelled the active call that we were completing to head to the accident scene. There is a premium for accident response. Our accident response rates are standard. We charge the same amount for each accident.**. [redacted] explained that she felt our $40.00 charge for debris removal form the scene was high considering that my driver did not pick up enough debris from the scene to satisfy the price. I explained to her that our minimum for debris removal whenever the service is required is $50.00, and that we’d already charged her less than our minimum. However, because we’re empathetic to her not having full coverage, we lowered cleanup to $25,00. In her complaint **. [redacted] also says we charged an extra $175.00 to winch her car to our truck and simply hook it up and leave. This is false. We only charge additional for winching when above-and-beyond winching is required. Hooking the vehicle up at the accident scene is part of the $175.00 standard accident tow charge she was also charged. The additional winching charges were to remove her vehicle from the guide wire. Two winch lines were required for this process. We charged a 10% fuel surcharge on towing plus winching as well to recover some of our costs associated with the rising price of diesel fuel. This is standard for all accident recoveries we perform.For our 25 years in business, Bressler's, Inc. has always operated under the mantra of "do what is right.” We realize that nobody saves up and is excited to pay for towing services, and that if we’re a part of someone's day, they're not having a good one. I kindly explained all charges and all discounts provided to **. [redacted] before we delivered her car to her residence. I was under the impression that she was satisfied with my explanation, as she said she understood everything I had discussed with her. I’m disappointed that she decided to lodge a complaint before having an additional conversation with me. **. [redacted] thinks that we at Bressler’s, Inc. are overcompensating ourselves, however she may be uninformed of the costs associated with operating a towing company. With an entry-level rollback costing more than $100,000, a six-figure annual insurance bill, and rising fuel costs, we’re unfortunately pushed to charge enough to cover our costs. Any less would put us out of business, and delete our opportunity to help people. With over 12,000 successful jobs performed annually and nearly as many satisfied customers,Bressler’s, Inc. always stands by the work It completes and will continue to always do the right thing - 24 hours a day.

Review: Police called for an emergency tow for my vehicle after an accident on 07/07/14. My vehicle was off the road and there was no glass or fluid debris. The antenna and rear view mirror fell off which I picked up. I am a [redacted] member and later the bill was adjusted by 88 dollars to reflect what [redacted] would have paid for a tow had I been able to call them first. The car was not blocking traffic and an emergency tow was not necessary. My concern is with the emergency towing bill amount of $460 which seems excessive. Understanding that the vehicle was towed 9 miles (18) round trip to Bressler's quarry lot, I was charged a flat fee of $35.00 for fuel. A gate fee of $35. $40 for clean up (which was later verbally lowered to $25 because they admitted they only picked up one item). A hook up fee of $175 and another $175 winching fee seem excessive considering the firemen pushed the vehicle from the fruit stand onto the driveway and the winch was used just to pull the car onto the back of the tow truck. I am concerned that these fees are excessive and Bressler's is overcompensating themselves for emergency calls. I would like to know if these fees are extraordinary.

[redacted] did negotiate for me an $88 reduction. Verbally, they lowered the clean up fee to $25. This would bring the $460 total down to $357. Bressler's later towed my car a second time to my house using [redacted] pricing and that added $20 to the bill making it $377 total that I was charged.Desired Settlement: I would like to know if Bressler's is overcompensating themselves for emergency tow calls. If they are found to be doing so, then I would appreciate a reimbursement in the form of a check as soon as possible. Thank you.

Business

Response:

Bressler’s, Inc. Response to Revdex.com Complaint [redacted]On behalf of Bressler's, Inc., I would like to issue the following response to a claim by [redacted] regarding the amount our company charges for our service.**. [redacted] was involved in a reportable vehicle accident on route ** in [redacted], PA on July 7, 2014. Her vehicle traveled from the roadway, collided with a fruit stand thus causing property damage and came to rest on a telephone pole guide wire. Our company's service was requested by the local Pennsylvania State Police office for emergency response to the scene for a single-vehicle accident. Our dispatcher [redacted] immediately rerouted a driver from a call he was committed to and sent him to the accident scene. When we’re called by the police, we’re expected to drop any prior commitments whether we’re in the middle of completing them or not to respond within 25 minutes.Our driver [redacted] arrived on scene and winched the vehicle sideways using two lines from a light-duty wrecker to remove the vehicle from a guide wire attached to a telephone pole. He picked up some vehicle debris from the scene and fastened the vehicle to our equipment for tow. [redacted] towed the vehicle to our storage lot in [redacted], PA where he spotted it in our lot. **. [redacted] called our dispatch office shortly after the accident and Informed us that the has no collision insurance coverage and that she’d have to pay out-of-pocket for her accident charges. She also mentioned that she has [redacted] basic, which will cover hookup and five miles of towing in normal conditions. To the best of our knowledge, she made no mention to the officer on scene or my driver that she had [redacted] at the time of the accident. Typically, if a [redacted] member is in an accident and he or she notifies the officer on scene, the police officer will give her a chance to call [redacted] and request they dispatch service. If the officer on scene is satisfied with [redacted]’s ETA, the officer will allow them to dispatch service. This accident did not happen this way, as the police called us directly and requested emergency response - whether the vehicle was blocking traffic or not.I explained to **. [redacted] that [redacted] basic would cover the equivalent of $88.00 for service and deducted this from her bill. I also explained to her that had she called [redacted] at the accident scene and requested service, we would have turned down response to [redacted] due to lack of driver availability at the time. Because the officer called and requested emergency service, we cancelled the active call that we were completing to head to the accident scene. There is a premium for accident response. Our accident response rates are standard. We charge the same amount for each accident.**. [redacted] explained that she felt our $40.00 charge for debris removal form the scene was high considering that my driver did not pick up enough debris from the scene to satisfy the price. I explained to her that our minimum for debris removal whenever the service is required is $50.00, and that we’d already charged her less than our minimum. However, because we’re empathetic to her not having full coverage, we lowered cleanup to $25,00. In her complaint **. [redacted] also says we charged an extra $175.00 to winch her car to our truck and simply hook it up and leave. This is false. We only charge additional for winching when above-and-beyond winching is required. Hooking the vehicle up at the accident scene is part of the $175.00 standard accident tow charge she was also charged. The additional winching charges were to remove her vehicle from the guide wire. Two winch lines were required for this process. We charged a 10% fuel surcharge on towing plus winching as well to recover some of our costs associated with the rising price of diesel fuel. This is standard for all accident recoveries we perform.For our 25 years in business, Bressler's, Inc. has always operated under the mantra of "do what is right.” We realize that nobody saves up and is excited to pay for towing services, and that if we’re a part of someone's day, they're not having a good one. I kindly explained all charges and all discounts provided to **. [redacted] before we delivered her car to her residence. I was under the impression that she was satisfied with my explanation, as she said she understood everything I had discussed with her. I’m disappointed that she decided to lodge a complaint before having an additional conversation with me. **. [redacted] thinks that we at Bressler’s, Inc. are overcompensating ourselves, however she may be uninformed of the costs associated with operating a towing company. With an entry-level rollback costing more than $100,000, a six-figure annual insurance bill, and rising fuel costs, we’re unfortunately pushed to charge enough to cover our costs. Any less would put us out of business, and delete our opportunity to help people. With over 12,000 successful jobs performed annually and nearly as many satisfied customers,Bressler’s, Inc. always stands by the work It completes and will continue to always do the right thing - 24 hours a day.