6/5/placed order for item # *** (22-gauge open steel shelving unit)Total charged to my credit card was $including free shippingSeveral web pages indicated free shipping on this itemAlso the website order entry and checkout indicated free shipping
6/6/received emails from *** *** asking for $shipping charges!
6/7/I called for order statusSpoke with *** *** (Customer Service) and she was unapologetic and she refused to ship my orderShe connected me to *** ***I explained this is deceptive sales practice as all their web pages clearly state “Free Shipping on this item”*** was entirely unapologetic, and he refused to ship my orderWhereupon, I called *** *** back and requested a full refund of $to my credit card and I requested that my order be cancelledAt no point during these conversations was any apology given
6/5/placed order for item # *** (22-gauge open steel shelving unit)Total charged to my credit card was $including free shippingSeveral web pages indicated free shipping on this itemAlso the website order entry and checkout indicated free shipping
6/6/received emails from *** *** asking for $shipping charges!
6/7/I called for order statusSpoke with *** *** (Customer Service) and she was unapologetic and she refused to ship my orderShe connected me to *** ***I explained this is deceptive sales practice as all their web pages clearly state “Free Shipping on this item”*** was entirely unapologetic, and he refused to ship my orderWhereupon, I called *** *** back and requested a full refund of $to my credit card and I requested that my order be cancelledAt no point during these conversations was any apology given