Tell us why hereWe have been back & forward with this customer, trying to explain the situation to him and ease their concernsUnfortunately, the customer is not listening to us and continues to want something for free, which is not in any way warrantedThe work we performed for the
customer is 100% correct & accurateThere are additional problems with the customer vehicle, which he has declined and refused to allow us to repairThe customer has had multiple conversations with the store manager of our location AND our Chief Operating Officer, so he had spoken to the highest level of management necessaryThere is not anyone further to make any different decisionsThe customer is stretching with incorrect accusations here all in an attempt to gain free car repairs, which is not in any way going to be authorizedThere is not going to be a refund, nor free repairs, on this customer’s vehicle from this case.The true story here is as follows: this? customer had some work performed on his vehicle on 02/24/Customer is not stating? he was supposed to have a complete tuand that he didn't get itThe customer was advised by our store manager that he would do some research and give him a return call with anything he was able to find out or doAfter researching what repairs the customer authorized for our store to perform on his vehicle, our store manager called the customer and reminded him he had spark plugs and one of the ignition coils replacedThe customer was properly charged for spark plugs and only one ignition coilIn addition, the customer was informed there were (2) other ignition coils where the coil hold down screws were stripped and couldn't be replaced, as if someone had already been trying to work on the vehicle prior to our repairsIn addition to that, the customer was also informed that anti-freeze/coolant was visible in the spark plug holes, indicating an engine coolant leak from somewhere that would require further testingThis leak could be various thing, even up to being a potential head gasket failingHowever, the customer did not authorize any further inspections, testing, or additional repairsThe customer did inform our staff, at the time of our initial repair work, that he has had some previous work done to vehicle by someone elseAll of this information here is well noted in our system and/or on the customer’s final invoice.Our store manager told the customer there is plenty of evidence documented, showing that he was explained exactly was done to the vehicle when he picked his car up after the initial serviceIn additional repairs can certainly be performed, but will not be discounted or for freeThe customer is responsible for their vehicle and our location has not contributed in any way to the needed repairs on the customer’s vehicleDuring the last conversation with the customer, we recommended he have us change the other ignition coils that were failing, but that would come with the appropriate costs b/c this is nothing to do with the work we have previously performedThese are additional needed repairs on the customer’s vehicleCustomer was not happy with that because he wanted unwarranted free repairs from us, he began to us unnecessary profanity and cursing at our employees, then hung up the phone.There is not going to be any further movement from our end on this caseThere will be no free repairs nor any sort of refundWe have verified that our work is correct and operating appropriately; however, there are additional repairs needed on the customer’s vehicleThe customer has not yet authorized for us to perform these repairs, so there is nothing further for us to do hereCase should be closed
Tell us why hereWe have been back & forward with this customer, trying to explain the situation to him and ease their concernsUnfortunately, the customer is not listening to us and continues to want something for free, which is not in any way warrantedThe work we performed for the
customer is 100% correct & accurateThere are additional problems with the customer vehicle, which he has declined and refused to allow us to repairThe customer has had multiple conversations with the store manager of our location AND our Chief Operating Officer, so he had spoken to the highest level of management necessaryThere is not anyone further to make any different decisionsThe customer is stretching with incorrect accusations here all in an attempt to gain free car repairs, which is not in any way going to be authorizedThere is not going to be a refund, nor free repairs, on this customer’s vehicle from this case.The true story here is as follows: this? customer had some work performed on his vehicle on 02/24/Customer is not stating? he was supposed to have a complete tuand that he didn't get itThe customer was advised by our store manager that he would do some research and give him a return call with anything he was able to find out or doAfter researching what repairs the customer authorized for our store to perform on his vehicle, our store manager called the customer and reminded him he had spark plugs and one of the ignition coils replacedThe customer was properly charged for spark plugs and only one ignition coilIn addition, the customer was informed there were (2) other ignition coils where the coil hold down screws were stripped and couldn't be replaced, as if someone had already been trying to work on the vehicle prior to our repairsIn addition to that, the customer was also informed that anti-freeze/coolant was visible in the spark plug holes, indicating an engine coolant leak from somewhere that would require further testingThis leak could be various thing, even up to being a potential head gasket failingHowever, the customer did not authorize any further inspections, testing, or additional repairsThe customer did inform our staff, at the time of our initial repair work, that he has had some previous work done to vehicle by someone elseAll of this information here is well noted in our system and/or on the customer’s final invoice.Our store manager told the customer there is plenty of evidence documented, showing that he was explained exactly was done to the vehicle when he picked his car up after the initial serviceIn additional repairs can certainly be performed, but will not be discounted or for freeThe customer is responsible for their vehicle and our location has not contributed in any way to the needed repairs on the customer’s vehicleDuring the last conversation with the customer, we recommended he have us change the other ignition coils that were failing, but that would come with the appropriate costs b/c this is nothing to do with the work we have previously performedThese are additional needed repairs on the customer’s vehicleCustomer was not happy with that because he wanted unwarranted free repairs from us, he began to us unnecessary profanity and cursing at our employees, then hung up the phone.There is not going to be any further movement from our end on this caseThere will be no free repairs nor any sort of refundWe have verified that our work is correct and operating appropriately; however, there are additional repairs needed on the customer’s vehicleThe customer has not yet authorized for us to perform these repairs, so there is nothing further for us to do hereCase should be closed