Breuners Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is all completely not once has she tried to correct anything and I'm absolutely disgusted at how she chooses to run her businessAs I stated before I have contacted them several time since April and each time I have spoken to Joy F [redacted] personally in regards to not wanting the orderThe first time we spoke on April [redacted] she assured me the order was cancelled and I would be refunded within five business days, as far as I knew the matter was closedI never received a tracking number or any indication I still had an order until almost two months later when the delivery company called to set up a time to drop off the vanityAs you could imagine I was shocked and confused so I called and spoke to Joy again, she was extremely rude to me, cursing under her breath and then at me, I had told her I already cancelled the order and wanted it sent back immediately, then she hung up on meI spent the next few days trying to call the company back but none of my calls or voice mails were answeredAbout a week later I got another call from the delivery company trying to drop off the vanity I called and spoke to joy once again and for the first time ever since April she told me I had to put it in writing to cancel even though I had spoken to her over the phone multiple times about the matterI have since written her an e-mail telling her once again to cancel my order and then today I get yet another e-mail stating my order has still not been cancelled and if I wish to do so I have to write another e-mail and will still be charged for the company's mistake of sending it to me in the first place In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

all the merchandise has been received by this customer and in working condition however, to the best of my belief she has charged back the entire order and has not paid for any of the furniture that she has in her possessionwe can not at this time address any issue or concern of this consumers until the furniture is in fact paid for

Based on both emails that were sent to the customer this issue is still not resolved with her bank and has not been resolved with paypalAgain we can not address any issue without the furniture being paid for

Please respond in kind via email as we have yet to receive your dispute in writing via the store as we are eager to resolve your issues we have escalated this matter to investigate it thoroughly on your behalfAgain please respond in kind to the email that was already sent to youWe have yet to receive the email requested from youPlease note that in order to review any request they must be completed in writing

Please see attached email thread for said customer reporting fraudI spoke to the customer today and tried to explain to him that a woman had called earlier and attempted to cancel the orderI told her that since the order was not in her name that the person who placed the order would have to express that in writingThe end result was me being hung up oni was told that the account holder was in the hospital having open heart surgery and was unable to complete the required process to cancel the orderA few minutes later a male claiming to be to be the account holder called and stated he never received the email that was sent to him ( it is included above)I then forwarded the email to the account holders email addressSince the order has in fact been processed and should be received by the customer by Monday, I have no way of cancelling it without charging them as per our return policyThis was certainly conveyed via email back in AprilI can reroute the order however the customer would incur the costIf they are okay with that I can proceed with the rerouteI have tried to communicate effectively with the consumer however all I have been able to accomplish is resending the email that was sent to him back in AprilIf he would like to accept the refund less the shipping I can certainly do that for himhe would only need to email me that he has agreed to the terms of the return policy and would like the remainder of his purchase sent directly crediting his charge card that was used to make the purchaseFor informational purposes only I have include a link to our return policy [redacted] I look forward to hearing from the customer as I would like to resolve this matter in a reasonable wayThank you

the transponder had to be ordered and it has now been shipped to the customer who is instructed to contact the electrician once she has the part in order to resolve this matterWe here at Breuners have strived to correct the defective Vanity and will continue to work with the customer to get the vanity operable

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As discussed, spoke with credit card company and they have not received appropriate paperwork from merchantI requested instructions detailing how they can retrieve the funds from their bank In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, my complaint, ID [redacted] regarding Breuners Furniture Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

RevDex.com:At this time, I have not been contacted by Breuners Furniture Inc. regarding complaint ID [redacted] .Sincerely, [redacted] ***

we have put in place resolution to this Revdex.com complaint The table base was received and the furniture medic was scheduled via the shipping companyThe credit that was requested is being reviewed and will be issued to the customer within the next few daysI do have an email confirmation that the base was in fact received and that the shipper did in fact schedule a medicThe dates provided for delivery for the area that [redacted] lives in is not a daily recurrence therefore the delivery needed to accommodate both the shipping companies route and the consignee Thank you

Dear Sirs, While I have attempted to correct this issue I must explain that at no time did the customer contact the store in writing notifying Breuners that she wished to cancel her orderAs a matter of fact the only time that she contacted the store in writing is attachedWe informed *** [redacted] off the return policy and have initiated getting her a refund less the fees that were incurred to ship and restock the merchandise that she did in fact orderThe entire email thread is attached and at no time was [redacted] hung up on or cursed at either by email or by phoneWe will attempt to come to some sort of solution with the customer within reason if that is possibleShe can email [redacted] a solution that would accommodate both her as the consumer and the store if she wishes to do so

we have tried to resolve this issue we have sent out the parts necessary and an electrician, we were told of the problem weeks after and have striven to resolve the manufacturer defect which was an unforseen issuewe can not accept a return due to the item already undergoing repairswe have engaged the customer and have gotten nowhere the refund is unreasonable due to the unforseen manufacturer defect