Brevda Inc

I'm sorryWe are not offering a refund at this time. Your biem is covered under warranty, and we are happy to replace it at no charge

As we have relayed several times in response to your email messages, we will be in touch just as soon as Version is ready to shipWe do have you down for three replacement units. We appreciate your patience as our engineers are working on the new, improved versionThanks!

Sorry for the misunderstanding. As we have expressed previously, we are replacing your unit with the brand new version that's coming outYour unit is fully covered under warrantyWe will be in touch with you as soon as it's ready to ship to confirm your addressThanks!

Complaint: ***
I am rejecting this response because:I have emails from this company giving my
mother the run around with their "soon" business, "we will be shipping soon", "its shipping this week"I have emails saying that from this company.Define "soon" Also, your "your credit card will not be charged at this timeWe will process your payment before shipment" lies.
Regards,
*** ***

Your replacement under warranty is already in place It is not expiringNo worries!

This is nonsense The claims in this complaints do not deserve to be dignified with a response We welcome actual questions or complaints from anyone any time at ***

Sorry for the misunderstandingAs we have explained via email, we are honoring your one-year warranty and will replace the unit just as soon as Version is ready to shipThanks for your patience!

**Here's the "rude" response from customer service in its entirety:"Hi [redacted]!  We do have a phone number, but it goes to voicemail and then we respond via email to make sure we keep everything straight. If you'd like, I can see if [redacted], the inventor, is available to give you a call....

 Just respond with your number if you'd like to speak with him. Thanks!Also, we are planning to send out an update today with more info. Have a great weekend!"**Customer requested a refund on February 13, 2017, at 8:47 am and was refunded in full by 11:26 am that same day.  Can't please everybody!

As per our many email conversations, we do have you down for a replacement.  We appreciate you being a kickstarter backer.  As you stated, we have already replaced your unit once, and we don't want to send you something that needs to be replaced again.  We appreciate your patience as...

our engineers work on the new, improved biem Version 2.0. We will be in touch with you as soon it's ready to ship to verify your address.

Complaint: [redacted]
 
I am rejecting this response because:
I have been waiting...

6 months for a replacement.  They keep saying that version 2 is coming but they have provided no time frame, they do not provide updates on the status and I have no faith in this company and more.  Am I supposed to wait forever?  I just want my money refunded.
Regards,
[redacted]

Thanks for being a customer.  We do have you down for a replacement, and we will contact you to verify your shipping address just as soon as our engineers are done with Version 2.0. Thanks for your patience!

Complaint: [redacted]
I am rejecting this response because:it is now 8 months since I have stated that my product does not work. As for the warranty my warranty expires in 3 months. So unless it will be replaced in 3 months my warranty will mean nothing.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It has been over 6 months since I have been waiting for the replacement.  The company just continues to give the same response about a new version of the product is being worked on however they have given no indication as to when this version will be provided.  They have had my money for almost 18 months and yet I only had a product that worked for 2 months.  I do not trust them, I have no confidence in them and I just want my money refunded.  I am tired of this.  
Regards,
[redacted]

We apologize for the misunderstanding. As we have explained via email, there was a problem delivering your unit because of the charger type.  We do have you down for first delivery when our new, improved biem is ready to ship. Thanks for your patience!  We will contact you to confirm...

charger type as well as shipping address soon. Thanks!