Brevda

As we have relayed several times in response to your email messages, we will be in touch just as soon as Version is ready to shipWe do have you down for three replacement units We appreciate your patience as our engineers are working on the new, improved versionThanks!

Sorry for the misunderstanding As we have expressed previously, we are replacing your unit with the brand new version that's coming outYour unit is fully covered under warrantyWe will be in touch with you as soon as it's ready to ship to confirm your addressThanks!

Complaint: [redacted] I am rejecting this response because: I have been waiting months for a replacement They keep saying that version is coming but they have provided no time frame, they do not provide updates on the status and I have no faith in this company and more Am I supposed to wait forever? I just want my money refunded Regards, [redacted]

**Here's the "rude" response from customer service in its entirety:"Hi [redacted] ! We do have a phone number, but it goes to voicemail and then we respond via email to make sure we keep everything straightIf you'd like, I can see if [redacted] , the inventor, is available to give you a call Just respond with your number if you'd like to speak with himThanks!Also, we are planning to send out an update today with more infoHave a great weekend!"**Customer requested a refund on February 13, 2017, at 8:am and was refunded in full by 11:am that same day Can't please everybody!

Thanks for being a customer We do have you down for a replacement, and we will contact you to verify your shipping address just as soon as our engineers are done with Version Thanks for your patience!

Complaint: [redacted] I am rejecting this response because:it is now months since I have stated that my product does not workAs for the warranty my warranty expires in monthsSo unless it will be replaced in months my warranty will mean nothing Regards, [redacted]

We apologize for the misunderstanding. As we have explained via email, there was a problem delivering your unit because of the charger type. We do have you down for first delivery when our new, improved biem is ready to ship. Thanks for your patience! We will contact you to confirm... charger type as well as shipping address soon. Thanks!

Complaint: [redacted] I am rejecting this response because: It has been over months since I have been waiting for the replacement The company just continues to give the same response about a new version of the product is being worked on however they have given no indication as to when this version will be provided They have had my money for almost months and yet I only had a product that worked for months I do not trust them, I have no confidence in them and I just want my money refunded I am tired of this Regards, [redacted]